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Baltimore, Maryland, United States
October 31, 2016

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Paige Victoria Apodaca

*** **** **** ****** 626-***-****

Baltimore, MD 21201

OBJECTIVE To obtain a position where my education and experience can be utilized

EDUCATION Anne Arundel College, Arnold, Maryland

Associates of Science, Business Management, May 2016


1.15-present Optician, Woolf and Woolf Optometry Pasadena,Maryland

Evaluate prescriptions in conjunction with clients' vocational and avocational visual requirements. Recommend specific lenses, lens coatings, and frames to suit client needs. Verify that finished lenses are ground to specifications. Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices. Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general.

12.12-1.15 Area Manager, Pinkberry Baltimore Washington International Airport

Oversee activities directly related to making products or providing services for various Pinkberry franchises. Estimate the resources and participants needed to achieve project goals. Provide hands on leadership to a staff of 15-20 employees providing hospitality management. The annual operating budget is of over 3 million dollars a year. Built and maintain a business relationship vital to operational success with our contracting clients Air Mall and Market Place. I accomplished this by maintaining customer’s satisfaction as well as meeting the company’s standard. Interpret government and state regulations and applicable guidelines to ensure organizational compliance. Design, evaluate, recommend, and approve changes of forms and reports. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Negotiate contracts and formulate policies with suppliers. Direct and coordinate activities of personnel engaged in buying, selling, and distributing materials, equipment, machinery, and supplies. Prepare and process requisitions and purchase orders for supplies and equipment.

I developed and implemented the company’s reporting system. Manage staff, preparing work schedules and assigning specific duties. Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy. Help to provide profitable growth and customer retention through improved operational efficiencies and the creation of a dynamic and effective project plan.

12.10-12.12 National Corporate Trainer, Pinkberry Incorporated Los Angeles, California

As a certified national corporate trainer for a multimillion dollar franchise Pinkberry, I traveled nationally to train general management and team members. Trained and trusted to develop the operational structure for startup businesses, with an annual operating budget no less than 2 million dollars. Moreover, I defined the project scope, goals and deliverables that supported the corporate business goals, in collaboration with corporate executives and stakeholders. In addition, I implemented purchasing management instructions, policies, and procedures, based on sourcing need and accessibility. Located vendors of materials, equipment or supplies, and interview them to determine product availability and terms of sales.

Submitted budget proposals, and recommend subsequent budget changes based on staffing and inventory. Conferred with owners regarding equipment needs and advise owners on types of equipment to purchase. Coached, mentored and motivated general management staff and team, influencing them to take positive action and accountability for their assigned work areas. Planned a study of work problems and procedures, such as organizational change, communications, information flow, inventory control, and cost analysis.

04.08-12.10 Assistant Manager, Bargain Cell, Baldwin Park, California

I managed an evening and weekend staff consisting 15 team members. Created and implemented ideas for merchandise displays and launches of new products. My team surpassed the company’s sales record for transactions in 2010. We increased sales revenue by 20 percent, in the last three quarters of 2011. I also determined price schedules and discount rates. Processed merchandise returns and exchanges. Consulted with owners to determine type of merchandise to be featured and time and place for each display. Planned and directed staff training, and performance evaluations to develop a controlled sales and service program. Responded to customer questions, and provide information on procedures or policies. I created a cleaning schedule for the office space such as the mopping and vacuuming of floors, restocking of restrooms and emptying trash cans.

10.07-04.08 Lead Sales Representative, Macy’s West Covina, California

Greet customers entering and exiting establishment. I led a sales team of four and received three “Service Awards” for most accounts opened in 2008. Ensured that my department was neat while working and returning items to correct locations after customer demonstrations. Recorded and reported customer services related information, such as the number of questions asked on average by customers and tracked the number of coupons distributed daily. Resolve customer complaints regarding sales and service. Confer with management personnel from other departments to plan advertising campaigns. Received and processed cash, check, credit cards, vouchers, or automatic debits for purchases. Issue receipts, refunds, credits, or change due to customers.

Change or rotate window displays, interior display areas, or signage to reflect changes in product inventory or special promotions.

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