Customer Service Human Resource

JUHIN (John) AHIR

573-***-**** ********@****.***

OBJECTIVE: Current HR intern at Delta Companies Inc., and The Borgen Project (online)

EDUCATION

Southeast Missouri State University Cape Girardeau MO May 2017

Bachelor of Science in Business Administration: Human Resource Management

RELATED JOB SHADOWING EXPERIENCE

Front Desk Manager Super 8 Motel Sarasota, Florida Summer 2015

Assisted training new employees on policy, procedures and how to use proprietary software

Provided customer service Greeted guests, actively listened to inquiries and responded appropriately to ensure a positive guest experience

Front Desk Manager Baymont Inn and Suites Lafayette, Indiana Summer 2014

Ensured customer satisfaction by assessing each customer’s needs by carefully listening, repeating their inquiry then responding appropriately

Oversaw the upkeep of administrative and financial records

Investigated customer complaints by actively listening and took immediate action and follow up

Dealt with the legal and financial aspects of the business

Southeast Missouri State University

Barista Catapult Creative House Cape Girardeau, MO Summer 2016

Greeted customers - assessed their body language, adapted my behavior, and delivered service accordingly

Performed end of shift reconciliation, audit transactions, verifying, and troubleshooting problems

Student Ambassador - International Students Summer 2015

Greeted new international students and assured accurate communicating by speaking slowly and gauging their level of understanding

Familiarized students with campus resources and locations, building strong relationships

CAMPUS INVOLVEMENT/VOLUNTEER

Intramural Activity

SEMO HRRedhawks Club Cape Girardeau MO June 2015 – Present

Member

Interact with local business professionals to gain firsthand knowledge about the dynamic world of business

Recruit new members for campus community

Participate in community service projects

Fundraising and volunteering to support organization

SKILLS

Computer - PC

MSWord-tables, design/layout, text merge; Excel-spreadsheet, formulas, graphs;

Access-create database, report writing, organize tables; Power Point- slides,

animations, power point presentations, Structured Query Language (SQL)

Certificate

MS Office 2013 – Certified Excel Specialist

Languages

Hindi (native), Fluent speaking, reading, and speaking English as second language

Leadership &

Interpersonal

Training, customer service, self-motivated

Contact this candidate