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Customer Service Team Leader

Location:
Abu Dhabi, United Arab Emirates
Salary:
Hour8
Posted:
October 31, 2016

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Resume:

Position Description

POSITION TITLE:

Apprentice Carpenter and Joiner

POSITION NUMBER:

LEVEL:

Level- Apprentice

3773

DIRECTORATE:

Works and Services

HOURS:

** ***** (averaged) per week as directed by your supervisor

TERM:

3 years

SECTION:

Citybuild

WORKPLACE AGREEMENT:

City of Mandurah Enterprise Agreement 2011-2014

(Schedule 3 – Citybuild Employees)

ORGANISATIONAL ENVIRONMENT:

The City of Mandurah is committed to securing the City’s future as a great place to live and work by delivering its vision of Mandurah: vibrant, prosperous, connected and sustainable… excited about its future!

OUR VALUES:

Our organisational values describe how we prefer to go about our work so we make every effort to:

Enable confidence by giving our people the authority, resources and opportunity to perform at their best

Build trust through celebration, support and encouragement of individual effort and by honouring confidentiality

Treat our customers and colleagues with respect, dignity and fairness by acknowledgement of alternative points of view

Model integrity by ethical behaviours and practices that demonstrate what we say and what we do are one

CORPORATE ACCOUNTABILITIES

Comply with Council’s Code of Conduct, management directives and approved policies and procedures

Meet any employee obligations provided within the City of Mandurah Enterprise Agreement

Avoid participation in any activities that may represent a conflict of interest with Council transactions and your obligations

Maintain obligations described within the City’s customer service standards

Comply with all requirements for capturing corporate information

Exercise discretion and maintain confidentiality in dealing with sensitive and high-level issues

Contribute to activities aimed at improvements in team culture and business performance

Work in a safe manner and not knowingly do anything that will adversely affect the safety or health of any other person and promptly report any hazards or unsafe conditions

POSITION OBJECTIVES

1.To work as part of a team to provide efficient and effective development, construction and maintenance of the City’s building program.

2.Timely attendance and participation in all classes at an approved Registered Training Organisation to gain Certificate III in Carpentry.

3.Complete all assignments and assessments as identified in course outlines and participate in on-the-job skills development to agreed competency levels identified in course curriculum.

KEY ACCOUNTABILITIES

RATING GUIDE for Autonomy and Responsibility:

HIGH Expected to display a high level of self sufficiency and initiative

MEDIUM Required to act under some supervision and direction. Difficult or unusual queries to be referred to supervisor.

LOW Limited. Required to act under close direction and supervision

The position is accountable for:

Under supervision the position is accountable for:

1.Providing a good standard of customer service, including:

Responding to customer enquiries (in the field) in a professional and courteous manner

Adhere to the City of Mandurah customer service standards

Ensuring Team Leader is aware of difficult/sensitive standards

Autonomy and Responsibility: Low

2. Construction and maintenance of Council building assets, including:

Work with Citybuild Team under the direction of the Team Leader in all aspects of building works

-Building alteration, renovation and maintenance of building projects

-Minor building construction projects

-Maintenance, repair and construction of a wide variety of municipal projects including stairs, fencing and buildings

-Operate tools and equipment

-Assist with effective estimating of minor work quantities

-Read construction drawings and specifications

Keep accurate job records

Safely maintain, operate and secure materials, tools and equipment

Working alongside contractors

Autonomy and Responsibility: Low

3. Work in a close team environment, including:

Contribute to the overall team work environment in a productive manner

Autonomy and Responsibility: Low

4. Participate in overall development and improvement of activities within the section, including:

Adhering to City of Mandurah Code of Conduct

Occupational Safety and Health requirements

Equal Employment Opportunities requirements

Making suggestions which contribute to the objectives of the section

Assisting in the development of a culture of continuous improvement

Cooperating with other team members to achieve work outcomes

Autonomy and Responsibility: Low

ORGANISATIONAL RELATIONSHIPS

Reports to:

Assistant Supervisor Citybuild

Supervises:

Nil

Internal Liaisons:

City of Mandurah Staff

External Liaisons:

Contractors, general public

EXTENT OF AUTHORITY

This position may exert influence in the following areas:

Exercise initiative and/or judgement within clearly established procedures and guidelines

Autonomy and Responsibility: Low

REQUIREMENTS OF THE POSITION

The officer will demonstrate the following:

Competencies

1.Good written and verbal communication skills

2.Good literacy and numeracy skills

3.Developing organisational and time management skills

4.Commitment to good customer service

5.Team player

Functional Competence- Desirable

1.Demonstrated interest and understanding of carpentry and joinery

2.Knowledge and practical experience with hand and precision tools

3.Basic understanding of the principles and practices of Occupational Safety and Health

4.Sense of balance and ability to work at heights

5.Physically fit

Qualifications/Training/Experience:

1.Successful completion of Year 10 Certificate or higher with C pass or better in English, Mathematics and Science or equivalent

2.Undertake and complete the apprenticeship requirements to gain a qualification in carpentry and joinery

3.Current unrestricted ‘C’ class national driver’s licence (Desirable)

4.Completion of a pre-apprenticeship in carpentry and joinery (Desirable)

5.Current Senior First Aid Certificate (Desirable)

IT Skills – basic computer skills needed to complete course work

Packages

Basic

Intermediate

Advanced

MS Word

POSITION AND INCUMBENT DETAILS: Note: Both parties are to sign and date the areas provided to indicate their mutual agreement of the requirements of the position. The original of all updated PD's must be returned to Organisational Development.

Position Description Prepared By:

Supervisor Facilities Management and Organisational Development

Signed:

Date:

Accountabilities Accepted By Employee:

Vacant

Signed:

Date:

PD REVIEW RECORD: LAST REVIEW DATE:

REVIEWED BY:

We the undersigned have mutually agreed upon the amendments made to this position description, on the date listed below.

INCUMBENT:

SUPERVISOR:

DATE:



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