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Administrative/Front Desk/Reception

Wilmington, Delaware, United States
October 31, 2016

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Melissa L. Spencer

*** *** ********* ****

Wilmington, DE 19808



To obtain a full time position within a growing organization that will utilize and enhance my talents, skills and experience in a business profession.


Microsoft Word Microsoft Excel Microsoft Outlook Microsoft Publisher

Microsoft Money Microsoft Power Point QuickBooks

Ceridian Payroll Software 10 Key


August 2009 to August 2015


Transaction Services Representative III

Public Sector business, which provides a variety of services to government clients to assist them in managing their receivables and important documents. Responsibilities included having strong computer knowledge (Microsoft Office and Adobe), clerical and data entry skills, the ability to work in a goal-oriented, production environment and a great eye for detail. Responsible for processing rebate claims, using eligibility requirements. Verified claim accuracy and eligibility requirements. Learned different state-wide insurance and registration Trade requirements. Reviewed suspicious documents and audit rejected claims to ensure accuracy. Worked with a proprietary computer system and Internet to review and process claims. Provided back-up coverage for team members and assisted team during high-volume periods. Adapted quickly to new processes and became comfortable in a very dynamic, rapidly changing environment. Maintained awareness of product changes and system enhancements; communicated updates in a timely manner. Reduced errors and ensured strict adherence to audit and control policies with confidential information. Performed daily controls and checklists. Maintained flexibility to a changing work schedule as the workflow fluctuated. Passed strict security clearance requirements as mandated by the Federal Government.

January 2008 to March 2009

Phillips & Cohen Associates, Ltd.

Human Resources Administrator

Responsibilities included handling the new hire paperwork, vacation and sick requests, payroll entries (reviewing payroll timing, time cards, policies and procedures, W-4, DD, misc.), month end reports, employment verifications, benefits information, tracking payroll loans and vacations, letters for employees, travel arrangements and expense reports, the PCA Rewards Program and the PCA Rewards Boards, and the monthly newsletter. Responsibilities also included handling the mail (incoming and outgoing), shipping (Fed Ex, DHL, UPS), answering the phones, ordering office supplies, filing, making the employees picture ID badges and handling purchase requests.

May 2007 to November 2007

The Cameron Pierce Group, Inc.

Office Administrator

Responsibilities included working the front desk, creating all proposals and invoices, handling all the in-coming and out-going mail, preparing and sending out bills and payments, keeping all the jobs in order and files updated, entering all invoice payments into QuickBooks, preparing reports from QuickBooks, reconciling the monthly bank statements. Responsibilities also included, typing, faxing, and answering multi-line telephones.

September 2006 to April 2007

Delaware Vision Academy

Vision Therapist / Front Desk Receptionist

Responsibilities included preparing activities and exercises for the patients to perform while in vision therapy, Working with patients in a relaxed atmosphere with different activities. Front desk responsibilities include answering multi-line phones, scheduling and confirming appointments, filing, faxing and greeting patients.

August 2005 to May 2006

Delaware Hospice

Medical Assistant / Receptionist

Responsibilities included scheduling CNA’s for patients, ordering medical equipment, and working with outside agencies scheduling care for patients 24 hours a day. Receptionist duties included answering multi-line phones, directing calls to on-call nurses, setting up delivery/pickup of equipment, assisting with CNA schedules, maintaining incoming and outgoing mail and keeping the in/out board up to date.

December 00 to July 2005

Great New Beginnings

Angel Bear ELC / The Little Caboose

Teacher Asst. in the Infant Room / Teacher Asst. Kindergarten / Head Teacher 2’s

Responsibilities included and were not limited to, preparing lesson plans, providing general care of the children, and incorporating fine and gross motor skills, language development, music, dance, free-play and a variety of other activities into the children’s daily routine.

July 2000 to December 2000 Integrity Staffing

Administrative Asst.

Positions included Hercules Research Center and Winstar Communications. Primary responsibilities included working in the human resources department and secretarial duties. Greeting guest, answering multi-line telephone; assuming responsibilities of front desk; scheduling meetings; processing monthly invoices; ordering supplies; updating employee files and handling outgoing “No thank you” letters.

July 1998 to April 2000

B.D. Abel Engineering, Inc.


Primary responsibilities included: Greeting guests, answering multi-line telephone; assuming responsibilities of front desk; scheduling meetings; processing monthly invoices; updating project status reports and manpower time sheets; distributing project assignment numbers; recording projects/drawings into NFM; updating and correcting Panel Schedules; supervising the completion and correctness of employee timesheets; maintaining employee vacation/holiday profiles; entering employee/project information into CFMS Advantage; recording inventory, ordering supplies.


• Wilmington University, New Castle, Delaware

Majoring in Elementary and Early Childhood Education

Special emphasis in Kindergarten through Fourth Grade

September 2001 – 2004

Academic Dean’s List Fall 2001, Summer and Fall 2003, Spring 2004

• University of Delaware, Newark, Delaware

3 years in the College of Arts and Science 1994-1997

Special emphasis in Elementary Education and Sociology


• Furnished upon request

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