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Manager Customer Service

Oak Lawn, Illinois, 60453, United States
45,000.00 but will but will negotiate
October 31, 2016

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Carolyn Quinlan-Haywood

**** *. ****** **** **

Chicago Ridge, IL 60415

(708)***-**** (708)***-****

PROFESSIONAL SUMMARY: Degreed Logistics Coordinator with extensive experience with inbound and outbound logistics in a Manufacturing Environment. Responsibilities include Managing against strict material budgets by maintaining inventory control, and Forecasting materials. Experience has led to the knowledge of Import/Export, ERP System, MAS200, Inbound and Outbound Carriers, SAP and Microsoft Office.


April 2013 – September 2016 Inventory/Control/Distribution/Customer Service, CCI Manufacturing, Lemont, IL


Own all functions of the Shipping Department including Bulk Tank Trucks, Dry vans, Ocean/Rail Containers. Also processed all shipments from 5 Different Packagers locations

Prepared Daily Shipping schedules for the Truck Lines so that we could maintain order and load bulk tankers in a timely manner. This was a task that took time and use of a Macro to ensure that each loading station was utilized to the proper tank and that no like products were being loaded at the same time

Processed customer orders as they came in to our email.

Processed all orders that were transferred in via EDI system

Work on reducing cost/spending on freight and small package shipments

Worked on keeping our freight demurrage cost down by better planning and scheduling

Trained on our new AX Program and helped write manuals for other users

Back up person for the purchasing department which included order raw material product from our vendors

August 2012 – April 2013 Accounting/HR Manager, Maren Engineering, South Holland, IL


Own all functions of the Human Resource Department including payroll, benefits, worker’s comp. and 401K

Accounts Receivable and Account Payable Manager overseeing entire departments including issuing of all checks and balancing of bank accounts

Prepare all financial reports for end of month and end of quarter.

Provide weekly cash analysis report to President

Work on reducing cost/spending on freight and small package shipments

Prepare all Tax forms and Sales Tax Forms as required by the states of California, Illinois, Indiana, Washington, and Louisiana

June 2008 – January 2012 Traffic & Operations Manager, MPC Group LLC, Chicago, IL


Serve as general Operations support for the organization/leadership team as well as managing all outbound international and domestic shipments and inbound materials as Traffic Manager

Own freight and small package relationships and contracts with both large corporations (e.g. FedEx and UPS) and regional freight carriers

Manage against strict material budgets by maintaining inventory control

Forecast material needs within newly launched ERP system, MAS 200

Support Purchasing Manager in ensuring proper inventory levels and drive all inventory functions including cycle counts and reconciliation

Execute regularly assigned special projects by VP, Operations including challenging collections, payroll changes, telecom problem resolution, new hire on-boarding and benefits enrollment, insurance claim management and IT help ticket response and support

January 2005 – May 2008 Production Coordinator, WR Grace (Chemical Division), Chicago, IL


Planned production by utilizing MRP on SAP

Forecasted needs within MRP (SAP), and produced schedule of material to be manufactured for plant personnel

Posted batch cards for four different departments

Planned and scheduled all shipments (tanker and van)

Maintained all reports using SAP and Excel

Handled all inventory functions, including cycle counts, reconciling variances, assigning batch numbers, picking and processing orders

October 2003 – January 2005 Office Assistant, McMaid-Southwest, Hickory Hills, IL


Scheduled appointments with customers

Arranged travel schedule for cleaning crews

Orchestrated Payroll, Billing, Accounts Receivable and Banking

May 1995 – July 2003 Office Manager, Imprint Design, Justice, IL


Forecasted needs of customers, and ordered necessary supplies

Managed Accounts Receivable and Accounts Payable

Managed Benefits administration and HR functions

Performed customer service

Supervised an office of four staff members

December 1991 – April 1995 Executive Food Buyer, Elite Fund Raising, Crestwood, IL


Purchased food for a home delivery program

Worked directly with customers, accepting incoming orders, and creating PO’s to go out for delivery

Handled payment collections, A/R, and A/P functions

Met with suppliers and negotiated contract terms, lead times, and deliverables

Worked extensively with Microsoft Excel

September 1984 – October 1991 Traffic Manager, Magruder Color Co., Bridgeview, IL


Worked with truck lines to negotiate rates/route trucks

Led and assisted cycle counts

Worked with customers directly, taking incoming orders, creating PO’s and inputting orders into system


July 2000 Lakeland College, Mattoon, IL

Received certification in Computer Technology (4.0 GPA)

May 1996 Lewis University, Romeoville, IL

Obtained a Bachelor’s Degree in Business Studies (3.9 GPA)

SKILLS: SAP Super User - Sage MAS 200

Microsoft Office Suite Including Excel, Word and PowerPoint

10-key Data Entry - Peachtree Accounting

AX System - Navision - Kronos Time Management

REFERENCES: Reference Letter and Reference Contact Information Available

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