MD. Dada Khalender. S

Mobile: +971*********

E-Mail: acxbff@r.postjobfree.com

CAREER SUMMARY

Quality Assurance Engineer/Scrum Master professional with 11+ years of experience across IT industry in:

Test Management Agile Methodology Scrum Master

Quality Assurance Airline Domain Database Testing

Test Strategy Planning Prince2 Requirement Gathering

Cucumber framework Delivery Management Team Management

Currently associated with Emirates Group IT, Dubai as Quality Assurance Engineer/Scrum Master.

Expertise in managing multiple project experience from various domains (PSS, AirCargo, Telecom & Education).

Adept at analysing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.

Experience in implementing Agile Scrum in Small & large level projects

Proficient knowledge of all stages of Software Testing Life Cycle (STLC), Defect Life Cycle, Automation, HP-ALM, Database Testing and developing Traceability Matrix & Functionality Matrix.

Demonstrated strong abilities in creating the test strategy and test plans as well as working in close coordination with Business Analysts & Product Managers to meet deliverable deadlines for various projects.

Distinction of being the single point of contact between Development Team and Testers.

Comprehensive exposure to functional study of the application, designing and execution of test cases & preparing bug report as well as organizing Defect Triage Calls & RCA Meeting.

Exceptional communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilize the same in a productive manner.

An astute planner & implementer with exemplary communication, relationship management, leadership, analytical and organizational skills.

Certifications

Certified Agile scrum Master from EXIN. (5782082.20572607)

Prince2 Foundation certification in Project Management from AXELOS.(GR633050704KD)

ITIL Foundation certification in IT Service Management from AXELOS.(5429892.20428756)

Accredited Software Test Manager Certification from International Software Test Institute. (829***********)

Functional

Test Management

Preparation of Daily Test Execution Status report for Leadership & Senior Management.

Preparation of Daily Defect Status reports for Leadership & Senior Management

Preparation of Test Strategy for the project, including the Testing approach, Defect Management Process.

Preparation of Weekly/Monthly Project Status reports for Leadership & Senior Management

Defect Management - Including assigning/reassigning of defects to appropriate team, following up on critical & aging defects with action owners, triaging of defects between various stakeholders.

Preparation of Risk & Mitigation Strategies impacting the project progress

Maintaining Escalation matrix, escalating issues impacting project progress.

Maintaining the Test Process / Defect Process standards in central location and updating if any changes required in process.

Facilitating meetings between stakeholders for discussing key issues being faced, maintain proper flow of communication, suggesting directions as and when required.

Assisting Business owners to ensure that appropriate processes are in place, communicating the process to all stakeholders and ensuring that the same is followed.

Testing / Quality Assurance

Participating in Functional & Technical Specification Review and provide inputs if any.

Preparation of Requirement Traceability Matrix, co-ordination with business, technical team & other stakeholders for requirement freeze

Review of Defects raised by team. Identification of invalid defects, assigning of valid defects to business or technical team and tracking of defects till Closure

Supporting testing team in Test Execution

Testing of defects in Development region after fix applied by technical team and providing sign off for promoting to UAT region.

Smoke testing in UAT region after every deployment

Attending meetings to clarify user stories and changes.

Preparing system test cases for the user stories and scenarios in Behaviour-Driven-Development (BDD) format for automating the same.

Technical

Programming Languages: Java Basics & VB Script

Databases: MS SQL Server 2005 & 2008 & MS Access

Operating Systems: Windows family

Version Control: VSS & SharePoint

Test Case Management Tool: HP-ALM, Rational Quality Manager

Bug Tracking Tools: HP-ALM, JIRA, Bugzilla, Clear Quest and version One

Middleware Tool: SoupUI

Since Aug’15 with Emirates Group IT, Dubai as Software Engineer

Notable Milestones

Gathering Epic, user stories and creates Test Strategy and high-level Test plan.

Analyse the user stories and assigned to the sprints.

Analysing the sprint with current flow with Product owners.

Working closing with product owner for Sprint planning, Review and Backlog refinements.

Prepared Sprint Burn down chart and shared to the entire team.

Creating and communicating the Sprint impediments to the team.

Contacted KT session for entire team about new changes and business impacts.

Working closely with Product owner for Automation Tool identification.

Prepared a Chart and Report on current Scrum status.

Resource planning and identify the Manual and automation scope.

Engaging the team members for the project with required skill set.

Allocate the task to the Manual and automation team.

Closely working with offshore manual and automation team.

Plan, monitor and track test execution progress on a day-to-day basis.

Prepared Test Release Note and publishing to the Management team.

Sep’10 – Aug’15 with Computer Sciences Corporation, Dubai as IT Consultant

Notable Milestones

Involved in the UAT stage of testing and supported the implementation process.

Managed the test management tool (HP-ALM) for requirements, tests & defects management.

Created Test Scenarios and Test Cases according to the business and system requirements

Conducting different testing techniques such as Adhoc, Sanity, functionality, Integration, GUI, Regression, System & User Acceptance test.

Responsible for the test management & QA process of the built in system.

Prepared the Requirement Traceability matrix for the requirements & test case coverage; Involved in the test estimation effort & test metrics.

Handled the responsibility of the production issues fixes, retests & regression tests.

Validated the database backend using the written SQL queries.

Taken the lead responsibility in the absence of Team Lead

Communicated with the development team for the raised issues and categorized it based on the root cause analysis.

Interacted with all IT levels in the organization such as Network, System Admin, Developers & DBA team for reporting & follow up of any technical issues.

Coordinated & supported the business users during UAT.

Feb’10 – Sept’10 with Accenture Software, Bangalore as Senior Software Engineer

Notable Milestones

Managed a team and delegated tasks for executing the application.

Instrumentally involved in preparing the status report, daily & weekly report.

Mapped the test scenarios and conditions, test cases and test steps, gathering of test data.

Successfully conducted:

Assembly testing to test the individual units of an entire solution to ensure that the component (or module) is built and behaves as detailed in the specifications.

Pre-integration Test i.e. testing assembly, integration and combined operation of related components within block boundaries, thereby ensured that interactions between the components functions correctly.

Database Testing on both test environment and pre-integration environment.

Middle Ware Testing which involved web service testing using Simple Object Access Protocol (SOAP UI).

Efficiently worked on Clear Quest to log bugs and putty to analyze the logs and check the message formats between various systems.

Ensured test execution using soft phone in both test and pre-integration environment for IVR testing which involved verifying of the various diffusion messages played and the entire call flow.

May’07 - Jan’10 with SPAN InfoTech (I) Pvt. Ltd., Bangalore as Senior Software Test Engineer

Notable Milestones

Recipient of appreciation as Best Test Engineer from the client.

Comprehended requirements and created virtual machines for testing the application on different environments.

Executed Test Cases for the modules of the application under test (AUT).

Performed Build Verification Testing, Functional Testing, Positive/Negative Testing, Regression Testing, Sanity Testing, Environment Testing and Installation Testing on different environments with different regional setting.

Actively took part in the weekly status meetings, client calls and test design reviews.

Utilised the Version One Bug Tracking Tool for logging the defects and Share Point for document repository.

Nov’04 – May’07 with BIZPIVOT.COM (P) Ltd., Bangalore as Software Programmer

Notable Milestones

Conducted Black Box Testing using manual testing methodologies and mapped Test Cases based on used case.

Stellar at handling Test Case Design, Review and Test Case Execution as well as writing system test case for the application.

Performed Database Testing, Cross Browser Testing & Regression Testing to identify errors in each modified build in the process of testing.

Tracked the new bugs in bug tracking tool and verifications of resolved bugs.

Scholastics

Master of Computer Applications from VTU, Bangalore, Karnataka in 2003.

B.Sc. (Electronics) from SK University in 1999.

Personal Dossier

Date of Birth: 15th August, 1979.

Address: 402, 4th Floor, AL-Noor Building, AL-Mujarrah, Rolla, Sharjah.

Linguistic Abilities: English & Hindi.

Nationality: Indian.

Visa Type: Residence Visa.

Annexure

Key Projects Handled

Project#1

Client: Emirates Airlines Since Apr’16

Title: Airport Services User Interface (EmPact)

Platform: Angular JS, Yeoman, Grunt, Bower, Karma, Jasmine, NodeJS, NEWS, EGSpring+, Java, Junit, Hibernate, Oracle, TIBCO ESB, redis, cucumber, Selenium

Project Description

Airport Services User Interface project is to implement a new user interface for Airport services as a part of Emirates EmPact Program. This project will provide a flexible, easy to use interface that will enable the agents to service and enhance the experience of the customers. This project will involve interfacing with other systems currently being developed under the EmPact Program. The project will be delivered using the Agile Scrum Framework. Key features include:

1.Customer Functionality:

Search Customer free text based

Search Customer by scanning FOIDs (Boarding Pass, Passport, FQTV card etc.)

View Customer Profile

View Customer Activity History

2.Lounge Functionality:

Registration of EK Customer in Lounge

Linking EK Guest with Host EK Customer

Registration of EK Customer in Lounge by scanning FOIDs (Boarding Pass, Passport, FQTV card, e-ticket etc.)

Linking Guest with Host EK Customer by scanning FOIDs (Boarding Pass, Passport, FQTV card, e-ticket etc.)

Registration of non-EK (e.g., Qantas) Customer in Lounge

Linking non-EK (e.g., Qantas) Guest with Host EK Customer

Registration of non-EK (e.g., Qantas) Customer in Lounge by scanning FOIDs (Boarding Pass)

Linking non-EK (e.g., Qantas) Guest with Host EK Customer by scanning FOIDs (Boarding Pass)

Capturing Customer Activity towards Lounge

View Flight Announcement Info

Capturing remarks on Flight Announcement

3.Lounge Dashboard

4.Reports

5.API

6.Timatic

7.Check-In

8.Print boarding Pass

Highlights

Attending meetings to clarify user stories and changes.

Preparing system test cases for the user stories and scenarios in Behavior-Driven-Development (BDD) format for automating the same.

Creating the test data for executing system test cases.

Executing the test cases after the promote in test environment.

Logging the defect if any in HP-ALM.

Validating the application on the mobile devices

Constant interaction within the team and with the product owner regarding the requirements.

Identifying risks, mitigating them where possible, and prioritizing all tasks that could help deliver a shippable product at the end of every sprint.

Giving suggestions and input on automating nightly builds, Integration, and regression, as well as exploratory and acceptance testing.

Giving continuous feedback to the entire development team on the status/progress of the product being designed.

Project#2

Client: Mercator (Emirates IT Group) Nov’11 to Mar 2016

Title: Emirates Sky Cargo

Platform: JDK/JRE, Eclipse with subversion Plug-In, Maven Plug-in and JBoss Plug-Ins, jBPM, Business Objects, PL/SQL Developer, Web Logic, Rich Faces 3.3.0 (JFoundation 3.1), Red Hat Linux, Oracle 11g

Project Description

SkyChain is a fully integrated air cargo management solution which frees cargo airlines from the restrictive ties of traditional legacy-based systems. The solution comprehensively manages every aspect of an air cargo business, from sales and reservations, pricing, capacity management and cargo operations, through to shipment handling, tracking and tracing, and supply chain management. Key features include:

Airline-Cargo Operations

Handling-Cargo Terminal Operations(CTO) system

Airway Bill and Stock Control

Flight Handling

Special Cargo Handling

Shipment Tracking and Discrepancy Handling

Freighter Cost and Profitability Management

Mail and Courier handling

Sales Management

Reservations, Capacity Control and Capacity Management

Customer Management

Claims Management

Rating, Pricing and Other Charges

Clients Handled: Emirates Airlines, United Airlines, Swiss Cargo, Srilankan Cargo, Oman Air, Air Niugini, Taca, Virgin etc.

Highlights

Involved in the UAT stage of testing and supported the implementation process.

Managed the test management tool (HP-ALM) for requirements, tests & defects management.

Created Test Scenarios and Test Cases according to the business and system requirements

Conducting different testing techniques such as Adhoc, Sanity, functionality, Integration, GUI, Regression, System & User Acceptance test.

Responsible for the test management & QA process of the built in system.

Prepared the Requirement Traceability matrix for the requirements & test case coverage; Involved in the test estimation effort & test metrics.

Handled the responsibility of the production issues fixes, retests & regression tests.

Validated the database backend using the written SQL queries.

Taken the lead responsibility in the absence of Team Lead

Communicated with the development team for the raised issues and categorized it based on the root cause analysis.

Interacted with all IT levels in the organization such as Network, System Admin, Developers & DBA team for reporting & follow up of any technical issues.

Coordinated & supported the business users during UAT.

Project#3

Client: Mercator (Emirates IT Group) Oct’10 – Nov’11

Title: Tour Operating System

Platform: JDK/JRE, Eclipse with subversion Plug-In, Maven Plug-in and JBoss Plug-Ins, jBPM, Business Objects, PL/SQL Developer, Web Logic, Rich Faces 3.3.0 (JFoundation 3.1), Red Hat Linux, Oracle 11g

Project Description

TOS is a Tour Operating System for Arabian Adventures and Emirates Holidays. It will be built as a common application to cater to business requirements from both the business units. The users of this system would be Travel agents, Tour operators, Suppliers and EK Staff. The functionality provided to the end users at a high level would be Core Application setup, Base data setup, Profiles setup, Master data maintenance, Product setup, Rules and Configuration setup, Quotation and Booking flow, Finance interaction handling modules. These functionalities would enable the TOS users to sell Holiday Packages to customers. It would also have modules like User Roles and access rights, Supplier Communication, Workflow and Queue Management.

Highlights

Comprehended the business requirements and handled the testing activities which includes review of test cases and test conditions, walkthrough of test cases with clients as well as manually executed the test cases.

Interfaced with the Project Managers and Development team for resolution of any outstanding issues.

Ensured Walkthrough of Test cases with Clients and Business Analysts as well as Status Reporting (Daily/Weekly Status Report, Test Summary Report and Productivity Sheet).

Project#4

Client: SFR France Since Feb’10 to Oct’ 10

Title: SelfCare SFR

Platform: Java, VXML, Xlite & SoupUI, SQL & Oracle 10g

Project Description

SFR (Society Françoise de Radio Telephone) is the largest mobile network in France. It is having 19.3 million customers. Mainly it is taking care of Prepaid and Postpaid customers. S3P is for the prepaid customers and SABO is for the post paid customers. Testing is done in all the phases like Front office, Back office and Middle Office. Modules Handled:

Interactive Voice Response System: The project outlined SFR requirements to migrate the legacy Net Centrex IVR applications into a VXML IVR application server. The functional scope was not changed or modified. A new Information System (IS) that is part of SFR IS eventually replaced the existing legacy system to manage SFR products, orders, order processing, valuation and client billing.

Highlights

Managed the team and delegated task to them for executing the application.

Created the status report, Daily & weekly report as well as prepared the test scenarios & conditions, test cases & test steps, gathering of test data.

Successfully conducted:

Assembly Testing to test the individual units of an entire solution to ensure that the component (or module) is built and behaves as detailed in the specifications.

Pre-Integration Test i.e. testing the assembly, integration and combined operation of related components within the block boundaries, thereby ensuring the interactions between the components functions correctly.

Database Testing on both test environment and pre-integration environment.

Middle Ware Testing which involved web service testing using Simple Object Access Protocol (SOAP UI).

Efficiently worked on Clear Quest to log bugs and putty to analyze the logs and check the message formats between various systems.

Ensured test execution using soft phone in both test and pre-integration environment for IVR testing which involved verifying of the various diffusion messages played and the entire call flow.

Project#5

Client: PerTrac since Jan’08 to Jan’ 10

Title: PerTrac Financial Solution

Platform: DotNet Framework 2.0, SQL, MS-Access, Test Partner and Version One Bug Tracker, MS SQL Server 2005

Project Description

PerTrac Suit is of Investment Management Solutions is a unified front-and-middle office platform tool for investment analytics and workflow management. Individual application in the suite offer targeted sets of tools; together, they form a flexible, integrated total solution for money managers, investors, service providers and consultants.

PerTrac Analytical Platform: It is used finding, tracking, and analyzing investments, building portfolios, and creating stunning reports and presentations. Downloadable investment databases are readily available from a wide variety of outside sources on a wealth of investment vehicles, including hedge funds, CTAs, mutual funds and separately managed accounts. You can create your own data records too. The PerTrac Analytical Platform offers comprehensive information management capabilities, create and save investment searches on a broad range of qualitative and statistical criteria. The software also rapidly calculates over 900 investment statistics and provides portfolio construction and optimization, style, peer group and statistical analyses, as well as Monte Carlo simulation and wealth and retirement planning tools

PerTrac Reporting Studio: It is a powerful universe (multi-fund) level report generator. You can create an unlimited variety of custom reports by selecting qualitative information or performance and statistical data. You have access to all of the qualitative investment information fields the data vendors supply, as well as every performance measure and statistic that PerTrac calculates. You can generate reports on up to every investment in your database at one time. With PerTrac Reporting studio, you can also create templates that generate identical reports on a periodic basis for continuing analysis and presentation.

Highlights

Comprehended requirements and created virtual machines for testing the application on different environments.

Executed Test Cases for the modules of the application under test (AUT).

Performed Build Verification Testing, Functional Testing, Positive/Negative Testing, Regression Testing, Sanity Testing, Environment Testing and Installation Testing on different environments with different regional setting.

Actively took part in the weekly status meetings, client calls and test design reviews.

Utilised the Version One Bug Tracking Tool for logging the defects and Share Point for document repository.

Project#6

Client: Football Fanatics Oct’07 - Jan’08

Title: Online Shopping Portal

Platform: Dot Net Framework 2.0

Project Description

Football Fanatics is an online shopping portal to purchase team and league-licensed merchandise for massive selection for all major colleges and NFL teams, as well as merchandise for MLB, NBA, NASCAR and NHL. Football Fanatics team and league-licensed products range from kids' jerseys, women's jewelry, men's hats and infant accessories, and total more than 50,000 items. They use state-of-the-art encryption technology (SSL) to protect your credit card/personal information. Football fanatics use some of the most sophisticated commercially available security software, ensuring that any personal information you transmit to us will not be compromised. Every online transaction you make with us will be 100% safe, guaranteed.

Highlights

Comprehended requirements and executed generic Test Cases for each partner ID.

Performed Functional testing, Positive/Negative testing, Regression testing and Cross browser testing

Actively took part in the meetings, walk through and reviews

Created the pass-fail reports and comparison, minutes of meeting documents and documented the test cases.

Project#7

Client: AT&T USA May’07 - Oct’07

Title: Data Clean Up and Conversion System

Platform: DotNet Framework 2.0, Visual Studio 2005 IDE, MS AJAX web extensions 2.0, ODP .Net (Version 10.2), Telerik Controls (Tabstrip and Grid), FxCop, TOAD for Oracle, Enterprise Library January 2006 and SPAN Bug Tracker, Oracle 10G Client, JRun4

Project Description

Data Clean Up and Conversion System is a tool to support quality check and cleanup efforts for engineering records. The objective is to perform both initial cleanup and sustaining data maintenance. Once the data is cleansed, it was anticipated to directly contribute to improved functionality and automation, resulting in cost savings. Reports are generated for data cleanup based on the data provided from sources systems. The purpose of the mechanized quality checks that are developed by IT will be threefold:

Performed initially – To identify those errors which exist today

During the cleanup effort – To ensure no new errors are introduced during this phase

On a scheduled basis – To maintain the purity of the data into the future.

Highlights

Comprehended requirements and executed Test Cases for the modules of the application under test (AUT).

Performed functional testing, positive/negative testing, regression testing, sanity testing and cross browser testing.

Actively took part in the meetings, walk through and test design reviews.

Created the pass-fail reports and comparison, minutes of meeting documents and documented the test cases.

Project#8

Client: School City, USA Jan’06 – Apr’07

http://stars01.schoolcity.com/schoolcitydemo

http://stars01.schoolcity.com/onlinedemo

Title: STARS [Student Test Analysis And Reporting System]

Platform: Java, JSP(Java Server Pages), Java Servlets, HTML,DHTML, XML, Java Script, XSL, CSS, PD4ML, ChartFx, JFree, Ajax, DWR, MS SQL Server 2000/2005, JRun4

Project Description

STARSTM is an assessment data analysis and reporting solution. It is a secure, web-based, easy to use software system developed by School City and BizPivot.Com, requires a minimal technical training for the users. It allows input of norm-referenced, criterion-referenced and benchmark tests for use by administrators and teachers to view summary and detail level reports regarding performance at all levels. It incorporates data domains needed by school districts to support better data-driven decision making within schools. School city intern have the clients of the U.S. Dept of Education and having states as Santa Clara, Michigan, Nebraska, Alameda County and Texas.

Highlights

Conducted Black Box Testing using Manual Testing methodologies and developed test cases based on used case.

Stellar at handling the Test Case Design, Review and Test Case Execution as well as writing system test case for the application.

Performed Database Testing, Cross Browser Testing & Regression Testing to identify errors in each modified build in the process of testing.

Tracked new bugs in bug tracking tool and verifications of resolved bugs.

Project#9

Client: IDENEX.Com, USA Nov’04 – Jan’06

Title: Peak dent- USA

Platform: ASP. Net, VB.Net, SQL Server, XML, XML PDF, Web Service and Bug Tracker

Project Description

Peak dent Project is Dental Practice Management Software. The main aim of the project is to allow scheduling, Maintaining Patient file, Patient chart, Insurance details and Administration of the Dental Office. Office Name or Practice Name refers to the Dental Office. Dental office works based on procedures. Each procedure is having a unique code called procedure code. Only if it is a recognized procedure dentist will get the money from insurance. Procedure codes are called cdt-4 codes. Each procedure has a code and it’s made up of a number and the number also represents the category in which it falls like Diagnostic code, Preventive code, Restorative code, Implant and Endodontics, etc. Main features of Peak Dent project are as follows:

Managing Administrator/Staff/Dentist/Office Location information

Adding procedures codes/Prescription/Pharmacy details, etc.

Scheduling the appointment with the Dentist

Creating and Maintaining Patient File/Patient Records

Maintaining Insurance provider’s details and information

Creating Reports

Highlights

Developed test cases after scrutinising the specification documents.

Conducted regression testing after each new build of the application

Verified the data in all the reports generated and tracked new bugs in bug database of resolved bugs.

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