RESUME

MOHAMMAD IMRAN

P.O.BOX NO : *****

RIYADH : 11425

K.S.A

CONTACT NO : 009***********

Career Objectives:

To pursue a challenging career in hotel management diploma, where there is potential for growth and advancement that will enhance any skills and provide me an opportunity to serve the organization to my level best.

EXPERIENCE : 11YEARS

Working Experiences

From May2011 to till date Working as a Reservation Agent

for Best Westren Olaya Riyadh.

From August 2007 to November 2010 Worked as a Reservation Agent for Hotel Semiramis Rigga Road Dubai. (U.A.E)

From Sept 2003 March 2007 to Worked as a Receptionist for Hotel Zariana Deira Dubai.

Job summary:

Organize the reservations system and take responsibility for the quality of the service provides

Whilst maximizing occupancy and average revenue per room.

Duties and responsibilities.

To ensure that all telephone, fax and internet enquiries from customers are handled to a high quality standard.

To ensure that customers are offered high quality services.

To ensure the continuation of the resources supplied for his use.

To ensure that the brand standards are applied.

Assisting the sales team in setting their rates.

Maintining the in house reservation systems.

Good communication skills to liaise with other managers and clients.

A knowledgw of how each department in a hotel affects business.

To understand the construction of budgets and how to influence profit and loss results.

To be creative in our selling style.

To ensure that billing and credit agreements are managed and controlled.

To manage all room, and brassiere enquiries follow up and deal with all related administration.

To maintain effective working relationship with clients.Identify their needs and ensure their repeat business.

To provide training and development for employees in revenue management.

To develop strong working relationship with all customers in order to maximize sales opportunities and generate business for the future.

To manage all staff in the department to ensure the highest standard of performance from the team.

To manage all sales enquiries and communicate all request to the relevant departments concerned.

To ensure knowledge of product client relationship and services is maintained and communicated to all relevant personnel.

Be willing to help other departments of the hotel wherever possible and to understand the flexibility

Required when business levels peak and through deliver the best possible service

To evaluate sales performance and product on a regular basis in order to recognize challenges for the future.

To ensure effective daily communication with Reservations, Reception,Housekeeping and Kitchen.

To manage the hotels data base.

PERSONAL DETAILS

ACADEMIC QUALIFICATION : B.A (HONS)

TECHNICAL QUALIFICATION : Diploma in Hotel Management.

LANGUAGES KNOWN : ENGLISH, ARABIC, URDU

RUSSIAN,PERSIAN

EMAIL ADDRESS : mohd_imran_in2001 @ yahoo.co.uk

NATIONALITY : INDIAN

MARITAL STATUS : MARRIED

MOHAMMED IMRAN

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