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Customer Service Manager

Location:
Singapore
Posted:
October 31, 2016

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MARIA EMELKINA

+acxbap@r.postjobfree.com/pub/maria-emelkina

PROFILE

Currently pursuing Chartered Certified Accountant qualification (ACCA).

Finance Professional with 2.5 years expertise in General Accounting, Financial and strategic planning, Budget management, Cash-flow management in Singapore.

Logistics Manager with 3 years experience in facilitating supply chain operations, shipping, import/export, trade finance negotiation, customer liaison gained with Commodities trading environment (grains).

Industries: IT, Shipping, Commodities Trading, Consumer & FMCG, Entertainment.

PROFESSIONAL EXPERIENCE

FINANCE MANAGER - Inception Entertainment Pte Ltd, Singapore 05/2014-10/2016

• Full Set of Accounts Management • Payroll • Financial Planning & Reporting • Budgeting & Forecasting • MYOB • HR

• Admin • CRM (Salesforce) • Social Media Marketing • Events Planning and Execution

oGeneral Finance & Accounting Functions: bookkeeping, billings, transactions, cash flow management, payroll, bank reconciliation, general ledger, P&L management, financial planning and reporting, budgeting, tax returns.

oRecruitment, training of personnel and managing on-site Human Resources.

oAdmin functions, Company incorporation, Corporate Secretary support, Received Grants. Improved cash flow.

Reason for leaving: Expiry of Employment pass.

SENIOR APPLICATION CONSULTANT (Project-based role) - Google Asia Pacific, Singapore 11/2013 - 04/2014

Assigned by Optimum Solutions (Singapore) Pte Ltd. for Cognizant Technology Solutions (Vendor)

• Project Management • Large Data analysis • Tech-savvy • Linux Ubuntu • Google Apps

oResponsible for Project Tracking and Alignment focused on increasing company presence in emerging markets. Achieved increase is number of users.

oLiaised with IT team on launches and tests of tools, services, interface and features. Project Moderation and Content Review

to ensure legitimacy. Improved customer service via user interaction and customer support. Data analysis and Optimization.

oProvided Workflow Reports and feedback on weekly meetings and webinars.

oInteraction with ASEAN emerging markets teams. Research and evaluation of 3rd party vendors.

LOGISTICS MANAGER - Rus Trans Logistic Co Ltd, Saint-Petersburg, Russia 01/2010 - 06/2012

• Supply Chain Management • Contracts • Trade finance administration • Letter of Credit (L/C) • UCP600 • ISBP • Incoterms • Sourcing • Procurement (PO) • Freight • Shipping • Import/Export • Shipping documents • ERP / MRP • 3PL • Sales • KPI Tracking • Customer Service • Key accounts management • Leadership • Team lead • Team building

oCost-effective management of Logistics and Supply Chain operations, multimodal transportation and import/export operations.

oLiaised with Traders and Finance department to ensure contracts execution and smooth operations. Responsible for post-contracting coordination. Involved in sourcing and procurement of grains/crops. Managed all administrative shipping documents, incl. insurance, certification, trade transactions, logistics operations and all administrative trade finance transactions. Generated proposals, quotes, and invoices. Processed efficiently Letter of Credit (L/C). Provided input to Finance to facilitate cash flow forecasting. Responsible for follow up with Customers on timely payments and accounts overdue.

oEffectively liaised and maintained relationships with suppliers, carriers, freight forwarders, port agencies, customs brokers, 3PLs, transport vendors, warehouses and officials to ensure efficient import and export fulfillment.

oEnhanced customer relationships through customer oriented approach in solving enquiries and claims. Increased Sales of logistics and finance services to Clients. Participated in International Trade shows. Expanded customers’ portfolio.

oRecognized as a performer consistently achieving goals. Successfully led customer service team of 2 staff. Improved team performance through KPI monitoring and team building.

oProvided accurate data entry into ERP system. Data analysis and Reports. Achieved total cost reduction of 20% by reducing 3PL costs.

Reason for leaving: to obtain Master Degree in Singapore.

EDUCATION & PROFESSIONAL QUALIFICATIONS

ACCA Certification (Association of Chartered Certified Accountants) 10/2016-current

FTMS Global Academy, Singapore

MASTER OF SCIENCE IN TRANSPORT AND LOGISTICS 2012-2015

Technical University of Munich, GIST TUM Asia, Singapore. Received TUM Scholarship, DAAD Scholarship

SPECIALIST DEGREE IN BUSINESS MANAGEMENT 2008-2009

Saint-Petersburg State University of Economics and Finance (FINEC), Russia

BACHELOR OF SCIENCE IN ORGANISATIONAL MANAGEMENT 2004-2008

Saint-Petersburg State University of Economics and Finance (FINEC), Russia

REFERENCES AVAILABLE UPON REQUEST



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