Objective

I have a winning attitude and desire to deliver an exceptional experience. I am focused on setting high expectations and raising service standards. I've been a restaurant manager/general manager for over 20 years with a great success rate with both FOH and BOH operations. I am seeking to advance professionally in my career and with this industry. I have overseen different, high volume restaurants with planning of daily operations, staffing, and inventory management. I am a flexible and highly creative leader with strong knowledge of the food and beverage industry. I am hard working, dedicated and efficient with an extensive background. I am team oriented and I love working with the public as well as others in the industry.

Experience

DUNKIN DONUTS / BASKIN ROBBINS November 2007- August 2016 Albuquerque, NM General Manager

Responsible for all ordering, scheduling, hiring of all employees in a 24hr operation

Successfully increased both guest and sales over 18%

Responsible for the P&L and all daily projections, banking, monthly and weekly wholesale billing

Opened 8 stores in LV, NV and trained 100’s of employees

Oversaw the running of 3 stores

Efficiently resolved problems or concerns to the satisfaction of all involved parties

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met

Minimized loss and misuse of equipment through proper restaurant supervision, staff training, policy and procedure

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines

Developed and maintained exceptional customer service standards

Ensured proper cleanliness was maintained in all areas of the front and back of house

Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

COSTCO WHOLESALE April 2006-September 2007 Las Vegas, NV

Food Court Manager

Responsible for daily buy from the warehouse for the food court

Trained all new hires

Oversaw the equipment maintenance scheduling

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency

Scheduled and directed staff in daily work assignments to maximize productivity

Developed and maintained exceptional customer service standards

Optimized profits by controlling food, beverage and labor costs on a daily basis

APPLE VENDING and AMUSEMENT August 2005-April 2006 Las Vegas, NV

Warehouse Manager

Responsible for the receiving and outgoing of all product for the largest vending company in Las Vegas, NV

Achieved reducing throwaways and waste from $8500 down to $3900 in the 1st month of tenure

Oversaw 17 trucks ensuring they were all loaded accurately, assigned routes where in place for delivery to schools and casino’s

APPLEBEE’S NEIGHBORHOOD BAR & GRILL December 1991-June 2005 Albuquerque, NM

Assistant General Manager

Achieved top performance in profit margin

Trained 250 MIT’s and opened 8 restaurants

Responsible for managing all food and beverage ordering and receiving

Trained and implemented monthly new specials/promotions

Currently Alcohol certified

Currently Serve Safe certified

Education Eldorado High School

Skills

Full service restaurant background

Computer knowledge

Supervisory skills

Employee Recruitment and Training

Operations Management

Staff development

Customer Oriented

Strong Leader

Stable work History

Adaptable

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