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Human Resources Employee Relations

Location:
Pompano Beach, FL
Posted:
November 01, 2016

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Resume:

KIM LUKE

***** ** **** **, ********, FL ***** H: 954-***-**** C: 954-***-**** acxb96@r.postjobfree.com

Summary

Participate in the development and implementation of business plans and strategies. Lead ongoing talent review process. Assess and identify high performing / high potential leaders, ensure succession and development plans are in place. Coach and develop Managers. Provide clear and effective counsel to management on all HR issues, including performance feedback, progressive discipline, and employment law. Provide prompt and successful resolution to associate issues / concerns. Effectively counsel leaders on Employee Relations issues and reduce potential business liabilities.

EXPERIENCE

Human Resources Director

Feb 2014 to Sept 2016

Connect Point Research – Boca Raton, FL

Develop, implement and manage the Human Resources policies, practices, strategies and services for assigned area of responsibilities. Administer counseling and influence management/leadership regarding policies, practices, laws and regulations and monitor application to ensure positive and equitable employee relations.

Committed to providing a positive and challenging workplace where all staff members have an equal opportunity to excel.

Provide training, employee relations, guidance to employees. Work with Call Center manager to create an environment that is productive and complaint.

Plan, develop and implement employee communication, recognition and motivational programs that enhance the working environment and aid in attracting and retaining superior talent.

Ensure that policies and procedures comply with all government regulations and changes.

Lead investigation of complaints, and concerns.

Recommend performance improvement plans, promotions, and/or terminations as needed based on results of investigations and interviews.

Serve as a resource for management and provide guidance on motivating, counseling, and developing direct and indirect reports, as well as employee performance improvements.

Manage and oversee the recruiting strategies to identify top applicants for open positions

Human Resources Manager

Jun 2010 to Sep 2012

Alphastaff - Fort Lauderdale, FL

•Provide employee relations leadership and support, which includes employee investigations and counseling. Provided expertise to manager on employee relations and terminations and HR Laws.

•Created and Developed employee handbooks, including design and layout.

•Reviewed federal and state laws to confirm and enforce company compliance.

•Maintained constant interaction with clients over the phone, or via email; answer and investigate all hotline complaints.

•Educate managers and employees through training, coaching and making them aware of best practices.

•Prepared and conducted employee and management training in various subjects, such as Anti-Harassment and Diversity, Hiring, Termination, Documentation and Counseling, FMLA, and others based on needs.

•Maintained knowledge of legal requirements and government regulations affecting human resource functions to ensure policies and procedures are in compliance. Conduct weekly New Hire Orientation.

•Managed, facilitated and interpreted the FMLA/ADAAA process.

•Analyzed client needs to develop appropriate Human Resources strategies to increase client satisfaction and retention to enhance business performance.

Employee Relations Manager

Jun 2007 to Feb 2010

FedEx Ground – Pompano Beach, FL

•Assessed employee morale through Employee Survey data and provided recommendations for improvements.

•Trained field line management in a variety of employee relations areas including the development of employee engagement plans through one-on-one or group training.

•Applied analysis techniques pertaining to survey data and Employee Relations programs in accordance with Company policies, procedures and values in keeping with positive employee relations and Preferred Place to Work initiatives. Managed performance management program to ensure timely reviews using success factors

•Conducted employee investigations. Investigated informal open door concerns, such as working conditions and employee treatment, sexual harassment, work place violence, and employee dissatisfaction

•Reviewed federal and state laws to confirm and enforce company compliance.

•Created and implemented an exit interview program to identify areas of improvement.

•Advised top managers on appropriate employee corrective actions.

•Worked with senior-level management to create fair and consistent HR policies and procedures.

•Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.

•Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.

Human Resources Manager

Mar 2005 to Oct 2006

United Stationers Supply Company - Cranbury, NJ

Provided clear and effective counsel to management on all HR issues, including performance feedback, progressive discipline, and employment law.

Provided prompt and successful resolution to associate issues / concerns.

Effectively counseled leaders on Employee Relations issues and reduce potential business liabilities. Engage and help lead employee communications and change management initiatives.

Partner with field managers to ensure performance management and compensation plans are administered in a manner consistent with business and organizational goals, and that performance management activities are ongoing and aligned with pay for performance culture.

Source and hire talent to meet the staffing needs of the business

Managed the Affirmative Action plan. Managed and Track employee attendance. Administered HR procedures for all employees using Employee and Union handbook

Worked with Labor Relations to assist with union relations; Correct, Input and Transmit weekly payroll

Human Resources Generalist

Jul 2002 to Aug 2004

Hess Corporation - Woodbridge, NJ

•Provided HR support to the Terminal Operations and Information Systems divisions in the areas of employee relations, compensation planning, performance management, employee communications, management and employee coaching.

•Advised senior managers on planning and directing all phases of human resources including the development, implementation, and evaluation of all HR related activities.

•Planed and directed all phases of human resources including, employment, compliance, labor relations, compensation, performance management, training, EEO/AA, records, safety and health, benefits, and employee services.

•Managed Human Resources and Employee Relations function for Terminal Operations. Developed Succession Plans for Terminal Operations that created opportunities for a management trainee program. Performed job evaluations for nonexempt and exempt positions using market data and internal ranking, maintaining equity across departments. Led employee activities initiatives to reinforce social responsibility values by creating a long lasting, positive impact on employees.

Human Resources Generalist/Recruiter

Jun 1997 to Jan 2002

Cablevision System Corporation - Hoboken, NJ

•Developed, implemented, and coordinated policies and procedures for the Human Resources department to establish and maintain an effective department through advising, and motivating employees.

•Counseled managers and employees on disciplinary actions and performance issues.

•Oversaw government, legal and regulatory requirements for compliance.

•Maintained an efficient recruitment/interviewing function to ensure adequate staffing at all levels.

•Partnered with business leaders to achieve organization and business alignment

Human Resources Generalist/Recruiter

Apr 1991 to Jun 1997

First Union National Bank/Wachovia/Wells Fargo - Newark, NJ

Managed Human Resources function for consumer-banking for multiple locations throughout NJ and PA.

Recruited and selected employees in response to compliance issues enhancing diversity within the company.

Trained managers on EEO regulatory compliance, increasing awareness of issues and penalties.

Evaluated and recommended personnel reassignments caused by personality conflicts, restoring equanimity and increased production for the branch office. Oversaw and implemented weekly new employee orientation resulting in efficient processing.

Education

Bachelor of Arts, English Communications

Fairleigh Dickinson University - Madison, NJ

Human Resources Management -SHRM/HRCI - Woodbridge, NJ -Course work in Human Resource Management. Human Resources Management certificate



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