acxb8p@r.postjobfree.com

Cell: 072-***-****

Hillcrest, KwaZulu Natal, 3610

LinkedIN: https://za.linkedin.com/in/anita-von-brandis-8593b312b

Education/Qualifications

Certificate in Small Business Management

INTEC College

2005-2006

Diploma in Tourism Management

INTEC College

2003-2004

Galileo

Galileo South Africa (Travel Agency Booking Computer System)

October 2002

Diploma in Travel & Tourism

Varsity College

2000

Bachelor of Arts in Communication (1st Year)

Varsity College

1999

Matriculated

Damelin College

1998

Additional Studies:

Carnival Cruise Lines

oCertificate in Proficiency in Survival Craft

oCarnival College of Management – Effective Delegation Skills

oCarnival College of Management – Leadership

oCarnival College of Management – Evaluating Performance

oCarnival College of Management – Communication

oShipboard Careteam Training

oCrisis Management & Human Behaviour

oCrowd Management

oPersonal Safety & Social Responsibility

oElementary First Aid

oFire Prevention & Fire Fighting

oPersonal Survival Techniques

oCoaching – Building Relationships

oCoaching – Applying the Coaching Process

oCommunicating with Difficult People – Working with Difficult Employees

oCommunicating with Difficult People – Handling Difficult Co-Workers

oCommunicating with Difficult People – Communicating with your Manager

oBusiness Writing – The Fundamentals

oAchieving Success Without Authority – Personal Accountability

oAchieving Success Without Authority – Focusing on the Results

oMicrosoft Office, Microsoft Word 2003 – Fundamentals

oMicrosoft Office, Microsoft Word 2003 – Expert Part 1

oEmail Etiquette – Writing Effective Email Messages

oEmail Etiquette – Using Email to Communicate Successfully

oEmail Etiquette – Email in the Workplace

August 2007 – December 2013

PADI Scuba Diving

Open Water Course / Advanced Open Water Course / Rescue Course / Emergency First Response Course (Primary and Secondary)

PADI (Professional Association of Diving Instructors)

January 2003 – May 2006

Galileo

Galileo South Africa (Computer Booking System)

October 2002

Lay Counselors Course

FAMSA (Family and Marriage Society of South Africa)

January – May 2002

Anita von Brandis

Summary

I am a calm and patient person who fully focuses on the speaker and understands a great variety of characters of people due to my many years of travel throughout the USA, Mexico, Canada, Central America and parts of Europe. I am very flexible, yet thorough, and I enjoy learning new skills and I adapt quickly to change/s. I am definitely a team player but can also work well alone. Very computer savvy.

Work experience

English Teacher (Private School located in 3 Towns)

Languages All Together, Bagnara Calabria / Sant. Eufemia / Laureana di Borrello, Italy

May 2014 – July 2016

Teaching Italian students English through Trinity College, UK. Teaching all GESE (Graded Examinations in Spoken English) and ISE (Integrated Skills in English) levels. Teaching students of all ages (children and adults), preparation of all lessons, activities and mock-exams, assisted with Trinity Stars program. Assisted with general admin, typing and filing on a daily basis.

Guest Services Supervisor (2008-1013)

Guest Services Associate (2007-2008)

Carnival Cruise Lines, Miami, Florida, USA

August 2007 – December 2013

High quality of customer service, performing cash handling duties on a daily basis, logging and following up on all guest concerns and complaints, telephone/switchboard duties, variety of side duties and back office duties, communicating across all departments on the ship and shoreside, overseeing all tasks done by Guest Service Associates, performing all tasks requested by the Guest Services Manager.

Office Manager

Maxi Wholesalers, Knysna, Western Cape

May 2007 – July 2007 (3-month contract)

Sales and administration, secretarial duties, tele-sales, filing, stock control, purchasing and receiving stock.

Admin. Assistant

Megasave Wholesalers, Knysna, Western Cape

May 2006 – May 2007

Administration, secretarial duties, tele-sales, filing, stock control, debtors and creditors, financials (daily income and expenses, SARS payments), daily / weekly / monthly sales analysis, daily cash-ups and banking, receiving and purchasing of stock.

Office Manager

Outeniqua Dive Academy (PADI S-3182), Knysna, Western Cape (An addition to The Heads Adventure Centre)

September 2005 – May 2006

Secretarial and administrative duties, telephone duties, filing, stock control, sales of scuba diving equipment, financials (daily income and expenses, SARS payments), banking, bookings.

Office Manager

The Heads Adventure Centre, Plettenberg Bay and Knysna, Western Cape

January 2003 – May 2006

Secretarial and administrative duties, telephone duties, filing, stock control, shop sales of adventure gear merchandise, financials (daily income and expenses, SARS payments), banking, bookings (for individuals, team building groups and itineraries for families and international bookings), local and internet marketing.

Waitress / Bar Lady

Harry B’s Pub and Restaurant, Knysna, Western Cape

November 2005 – May 2007

Assisting customers, stock control, daily cash-ups and money handling.

Travel Agent / Office Assistant

Travel Promotions, Knysna, Western Cape

August 2002 – December 2002

Secretarial and administration, telephone, filing, bus and airline bookings, banking.

Waitress / Bar Lady

Wig ‘n Pen Pub and Restaurant, Randburg, Gauteng

June 1999 – January 2000

Assisting customers, stock control, daily cash-ups and money handling.

Manager of Ladies Department, Night Staff

Edgars, Sandton, Gauteng

January 1999 – June 1999

Floor displays, stock control, general design and clothes layout in the Ladies Department.

Skills

Computer Skills - Microsoft Word / Excel / Powerpoint / Outlook – Excellent

Email and Internet Skills – Excellent

Telephone Skills - Excellent

Organizational Skills - Excellent

Languages

English – Speak, Read and Write - Excellent

Afrikaans – Speak, Read and Write - Fair

Italian – Speak, Read and Write - Fair

References

Vincenza Cacciola, Owner of Languages All Together, +39-334-***-**** / acxb8p@r.postjobfree.com

Rodolfo Ocello, English Professor at Languages All Together, +39-348-***-****

Ian Venn, Previous owner of The Heads Adventure Centre and Outeniqua Dive Academy, acxb8p@r.postjobfree.com

Robin West, Previous owner of The Heads Adventure Centre, +31 6 4122 1038 / acxb8p@r.postjobfree.com

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