Customer Service Manager

Neal Stapf

*** ****** ***** *****

St. Louis, MO 63021

Cell 314-***-****

acxb63@r.postjobfree.com

acxb63@r.postjobfree.com

SUMMARY

Operations/Manufacturing Management

Management professional with over 20 years progressive and stable experience in Operations and Production management positions. Background and experience in human resources facilities management, operations administration and purchasing. Strengths include managerial and leadership roles with skills in employee relations and team building. Knowledgeable in all aspects of operations and facilitates general business disciplines.

KEY STRENGTHS

• Organization / Time Management • Staff Supervision

• Inventory Control • Cost reduction containment

• Quality Assurance • Customer Service

• Manufacturing/Production • Process improvements

• Team building

EMPLOYMENT HISTORY

CML May 15, 2016 to Present

Operations Manager (contract)

Design and implement operation as well as hire personnel for a project of return goods from a major retailer involving receiving, sorting, inventory, locating, packing and shipping. Temporary assignment.

Sundisc Abrasives 2013 to May, 1 2016

Operations Manager

Directed daily activities of the warehouse including labor scheduling, personnel management, space utilization, and inventory. Established policies and procedures such as inbounding, return goods employee reviews. Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed. Developed correspondence and good rapport with customers as well as vendors. Established quality controls. Worked on personnel policies, benefits and reviews. Significantly increased morale among personnel.

• 99% Rating on Vendor reports with number one customer

• Set record on volume shipped

• Maintained staffing adequate staffing levels ensuring appropriate productivity levels

• Managed 55,000 sq. ft warehouse

• Provided ongoing excellent customer service resulting in high customer satisfaction rating

• Consistently met or exceeded company service and cost objectives

Jacosea Enterprise 2004 to 2013

Owner

Directed all marketing and franchising opportunities. Detail-minded with a good eye for balance and organization. Evaluated potential and active trouble spots involving staff, customers, and companies. Developed and marketed new products and services. Established efficient office procedures, record-keeping, and invoicing systems. Analyzed competitor products. Able to integrate all business functions.

CT Innovations 2003 to 2004

Outside Sales

Outside sales of integrated phone systems, fax, e-mail, Internet excess, simultaneous voice/data transmissions and business automated products Analyzed customer requirements for future products.

Warco 2002 to 2003

Director of Administration

Contributed to organizational growth through reduction in inventory, improvements in control processes, and troubleshooting cost deficiencies. Focused on reducing cost, vendor, employee and customer relation. Responsible for office administration, human resources, and purchasing

Walsh & Simmons 1983 to 2002

Vice President of Manufacturing

Responsible for P & L, employees, product, and operations of the manufacturing facility. Accountable for, but not limited to: directing and coordinating production, human resources, purchasing, project management, property management, and various other administrative duties. Worked closely with sales and customer service. Due to success, promoted from Assistant Plant Manager, to Plant Manager, to VP of manufacturing.

EDUCATION

Southeast Missouri State University, Cape Girardeau, MO

Bachelor of Science

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