Project Manager, Product Manager, PMP, SDLC, API, network

DALE A CHRISTENSEN, PMP

Cell: 408-***-****

acxb62@r.postjobfree.com

Professional Summary

Talented project manager with unique combination of excellent technical skills and superior customer relations. Proven ability to tactfully and effectively coordinate and communicate with technical as well as non-technical people. Demonstrated ability to organize, influence and motivate others. Able to convert new ideas and concepts into meaningful results. Diversified and increasingly responsible experience in the network, technology and retail industries. Management level employment includes budgetary responsibility for product development and marketing departments as well as overall business performance.

Skills

Business Process Improvement

Project management (IT, SDLC, Construction, Change)

Product management

Business Plan Development

Inventory Control, Supply Chain and Logistics

Vendor and Partner Development

Contract Negotiations

Staff training/development

API Definition

Warranty Policy and Governance

Agile/Waterfall Development Methodologies

Microsoft Project and Microsoft Office Suite

Professional Highlights

As Business Process Project Manager at Cisco Systems, I identified 13 root causes of data errors in global warranty IT processes, analyzed impact and managed the corrective action. As a result, customer’s warranty data accuracy improved from 46% to 94%, with estimated savings of $144 million/year

As Product Manager at Cisco Systems, I introduced agile development practices to product team, resulting in the quarterly software patch deliveries as demanded by Service Provider customers.

As Product Manager at Cisco Systems, I traveled globally collecting network management business requirements from network management control centers, resulting in the Multi-Service Switching Business Unit becoming the first $1 billion business unit at Cisco.

As Partnering Product Manager at Cisco Systems, I project managed the development of a required custom application that was a material factor in Cisco securing a deal with a Wireless Service Provider of U.S. $1 billion

As a Construction Program Manager for Music Go Round I project managed the selection, construction and store opening projects for a 3000 square foot retail guitar store, completing all projects from signed lease to store opening in two months

As a manager at Music Go Round, a retail guitar store, I managed all operational details of a 3000 square foot retail store, which then increased revenues by 160% and reached breakeven in 5 years

Work History

2/2014 – 2/2016 Senior Project Manager (contractor)

Cisco Systems – San Jose, California

Led Cross-functional project management, engaged with Supply Chain, Technical Services, Marketing, IT, Product Management, Services Management, and Finance

Project managed: warranty business processes, internal and external website, data migrations, web based query tools, IT projects, web content and supply chain operations

Root cause analysis: Identified, Analyzed and Corrected 13 Root Cause IT System Errors resulting in improved customer record data accuracy from 46% to 94%

Established Global Warranty Policy best practices, documented existing processes, and instituted technical and business process improvements

Delivered tactical support for global warranty programs

Managed Localization of marketing content for all warranty programs

Introduced Global Supply Chain delivery process, filling competitive gap in service offers

12/2013 to 02/2014 Project Manager (IT)

Mentornet, LLC – San Jose, California

Contract position - implemented LAMP Stack server migration project for 25 web properties.

11/2003 to 11/2013 General Manager

Music Go Round – San Jose, California

Project managed multi-phase retail store construction from an empty, vanilla shell.

Contract negotiations of lease, construction contracts, inventory vendors, etc.

Project managed store opening including operations, promotion, event planning, etc.

Project managed seasonal operations and event promotions.

Obtained operational breakeven in fourth year, awarded the Franchise networks "Most Improved Store" in 2008.

Managed day to day store operations; inventory control, human resources, finance, accounting, payroll

Gained loyal customers through targeted marketing initiatives; loyalty programs, advertising, event planning and social networking

Created training program; coached and mentored employees to ensure qualified staff.

Monitored and managed Key Performance Indicators

Maintained POS system and PCI compliance.

06/2000 to 09/2003 Product Manager

Cisco Systems – San Jose, California

Improved software delivery to customers by introducing agile development practices to product team.

Project managed critical custom software application development for large Service Provider, introducing Java based, real time graphical interface for network alarms.

Managed Network Management roadmap for Cisco's line of Multi-service switches.

Worked with cross-functional teams to develop product features required by Cisco's Global Sales Force and International Service Provider customers.

Supported account teams with RFP creation

Investigated and negotiated vendor license agreements (Informix, SNMP, CORBA, iLOG and TL1) resulting in industry best practice solutions.

Spearheaded internal and external product integration projects to sustain product through product life cycle

Managed Network Management API and external Ecosystem relationships

01/1998 to 06/2000 Product Manager

Hitachi Software Engineering America, Ltd – South San Francisco, California

Created and developed the Network Management Division of Hitachi, introducing network software solutions to the Americas.

Established marketing partnership with Hitachi IT Services group to introduce network management software solutions to large data centers and server farms.

Established product partnership, and developed to API, with Hewlett Packard and Tivoli Systems

Managed SDLC for all Network Management products.

Project managed the localization of three Network Management Software products on UNIX and Windows NT establishing a reputation for product excellence.

Created and managed product launch activities.

Managed RFPs

Created manuals, On-Line Help systems and market collateral

Directed all activities for tradeshow, advertising and promotion

Integrated early release products on critical customer sites

05/1994 to 12/1997 Business Unit Manager/Product Manager

Moses Corporation – Los Gatos, California

Created and implemented strategic market plan and operations business plan

Responsible for Life Cycle management for all hardware and software products

Established SMB Reseller program increasing sales by 200% in first year

Developed and managed a revenue producing Technical Support program

Managed in-house and outsourced manufacturing

11/1989 to 05/1994 Owner/Manager

Current Communications, Inc – San Jose, California

Started company to support large customer base after CURRENT Networks technology sold

05/1985 to 10/1989 Operations Manager

CURRENT Networks – Mountain View, California

Managed production, technical support, sales support, customer support teams

Managed outsourced manufacturers, processes, quality, etc.

08/1983 to 5/1985 Product Engineer

CURRENT Networks – Mountain View, California

Member of development team responsible for manufacturing and field engineering.

Education

1991 Masters Business Administration - MBA

San Jose State University - San Jose, California

1983 Bachelors Electrical Engineering - BSEE

Oregon State University - Corvallis, Oregon

Certifications

2012 Project Management Professional (PMP) - ID: 1559368

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