Human Resources Resource
Resume:
Jaclyn T. McDowell, PHR,SHRM-CP
Ilion, NY 13357
acxb5f@r.postjobfree.com
OBJECTIVE
To obtain a professional position with an Organization that provides career satisfaction and the ability to continually learn.
EDUCATION
Siena College, Loudonville, NY
B.S. in Marketing and Management
CERTIFICATIONS
Professional in Human Resources (PHR) Designation, Certified in 2007
Professional in Human Resources, SHRM Certified Professional
NYS Life Accident and Health Insurance Licensure, Good thru January 2018
Just Culture Certified in 2011
ISO 9001:2008, Auditor Training
NYS Health Insurance Exchange- SHOP Certified & Individual Market Certified-2013
RELATED EXPERIENCE
Mohawk Valley Health System (active parent company- Faxton St. Luke’s Healthcare/St. Elizabeth Medical Center), Utica, NY May 2014-Present
Director of Compensation & Benefits (System)
***In addition to duties outlined under Director of Compensation and Benefits***
Responsible for the consolidation of benefit plans for Faxton St. Luke’s and St. Elizabeth Medical Center
Create efficiencies thorough consolidation of compensation structure for Faxton St. Luke’s and St. Elizabeth Medical Center
Create and track budget for fiscal year (Human Resources)
Maintain relationship with the Union Leaders
Faxton St. Luke’s Healthcare, Utica, NY August 2003-January 2006; April 2008- May 2014
Corporate Director of Human Resources (March 2010-Present)
Responsible for overall oversight of Recruitment, Employee Relations, Employee Benefits, HRIS & Employee Health functions
Directed and facilitated all phases of Human Resource operations and services
Aided in the planning, development and implementation of policies and procedures relating to the Human Resource & Employee
Health needs of the facility
Coordinated and directs recruitment, employee wage and benefit programs, employee relations, employee health & wellness functions
and ensures proper administration of these programs
Formulated benefit program recommendations for annual plan changes
Developed and recommended compensation actions
Planned & organized open enrollment processes for Faxton St. Luke’s Healthcare, St. Luke’s Home,
Visiting Nurses Association, Mohawk Valley Home Care & Senior Network Health
Ensured regulatory compliance with state and federal guidelines for Human Resources
Analyzed market data to monitor market competitiveness of wage programs
Participated in data gathering and review for salary classification purposes
Developed and recommended compensation actions
Developed and managed budget preparation annually for functional areas of responsibility
Directed and offered feedback regarding employee relation cases to leadership
Maintained relationship with the Organizations Union membership
Director of Compensation and Benefits (April 2009-March 2010)
Responsible for overall oversight of the Employee Benefits program
Planned, organized, lead and implemented the open enrollment process for the Faxton St. Luke’s Healthcare, St. Luke’s Home,
Visiting Nurses Association, Mohawk Valley Home Care & Senior Network Health
Developed and maintained current benefits materials and communications
Maintained departmental reports, records and collected statistical data for administrative and regulatory purposes
Developed and recommended compensation actions
Analyzed market data to monitor market competitiveness of wage programs
Performed market studies
Participated in data gathering and review for salary classification purposes
Manager of Compensation and Benefits (April 2008-April 2009)
Responsible for overall oversight of the Employee Benefits program
Planned, organized, lead and implemented the open enrollment process for Faxton St. Luke’s Healthcare
Developed and maintained benefits materials and communications
Developed and recommended compensation actions
Analyzed market data to monitor market competitiveness of wage programs
Performed market studies
Participated in data gathering and review for salary classification purposes
Manager of Human Resources, St. Lukes Home (June 2004-January 2006)
Directed the daily operations of the Human Resources Department
Administered employee benefits program
Managed compensation program
Interpreted human resource policies and procedures
Advised management staff on proper counseling procedures for employee relations issues
Implemented employee appreciation activities
Executed recruitment and retention strategies for the facility
Supervised school aged day care program
Managed front end receptionist staff
Compiled statistical data for human resource matrix
Successfully defeated SEIU 1199 Union in October of 2004
Employee Relations Representative, Faxton St. Lukes Healthcare (August 2003-June 2004)
Coordinated the efforts of the Service Line Administrators and/or managers into one general orientation program
Facilitated the bi-weekly general orientation program
Acted as a liaison for new employees
Created a new general orientation binder to increase orientation efficiency
Assisted in nurse recruitment
Composed written correspondence to employees and new hires regarding various employment topics
Performed courteous and informed advisory assistance to employment coordinators, ensuring proper dissemination of employee information.
Gilroy, Kernan and Gilroy, New Hartford, NY January 2006- April 2008
Account Manager, Major Accounts Division
Acted as a lead in servicing Employee Benefit Clients
Worked with insurance carriers in negotiation of pricing to provide the most appropriate service packages to Clients
Maintained a concern for timeliness and completeness when interacting with Agency and Clients
Coordinated entire renewal process for assigned Employee Benefit Clients
Managed business continuation schedule
Remarketed accounts annually
Coordinated and managed the implementation process for newly assigned Clients
Coordinated and managed the implementation process of new benefit products for current Clients
Worked with Clients and Producers to make the best coverage decisions based on Clients needs
Informed and educated Clients about coverage, new benefit products, and industry trends
Coordinated the preparation of requests for proposal to carriers
Marketed all lines of coverage for assigned accounts
Acted as a liaison between carriers and assigned Clients
Attended and presented at Client benefits fairs, employee enrollment meetings, and prospective Client meetings
Administered the employee benefit programs for Gilroy, Kernan and Gilroy employees.
COMPUTER SKILLS
Microsoft Office Suite, Internet Explorer, AS400, Kronos, Brokerage Builder, Lawson
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