Dianne M. Grant

*** ***** *** #***

Westbury, NY 11590

516-***-****

acxb5d@r.postjobfree.com

SUMMARY

Professional individual with outstanding customer service experience. Excellent written and verbal communication skills with an eye for detail. Extremely productive in a high volume and high stress environment. Ability to multitask and self starter with a “can do” attitude.

PROFESSIONAL EXPERIENCE

Novitex Uniondale, NY 6/2013- present

Mail services/Customer service

Strong customer service focus and the ability to function in a team environment

General administrative and clerical duties such as photocopying, faxing, filing and collating.

Received and sort mail and deliveries.

Maintained office supplies and office needs.

1-800-Flowers.com Carle Place, NY 5/2003-7/2007

Sales and Service Specialist

Responsible for answering incoming calls in a fast paced, high call volume environment

with accuracy and efficiency

Tracked all customer contact information

Performed data entry with speed and accuracy

Mentored and trained staff

Answered customer service calls, resolved problems and provided ongoing support

Maintained client relationships by always providing great customer service

Kids R’ Us Carle Place, NY 8/2000-9/2001

Sales Associate

Organized merchandise on shelves and racks for the next business day

Count and close out register at end of business day

Assisted customers with returns and exchanges

Processed credit card applications

Identified and resolved customers problems as needed

EDUCATION

Briarcliffe College Bethpage, NY

Business Administration 22 College credits earned

ITT tech Online Business Administration Currently enrolled

COMPUTER SKILLS

Microsoft Office Suite: Word, Excel and PowerPoint, Type 50+ Wpm

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