Melinda Tombs

**-** ******* *****, ********, QC

819-***-**** I acxb4w@r.postjobfree.com

PROFILE

I am a motivated, genuine, and mature professional. Experience providing receptionist support, optimizing workflow and exceeding customer expectations. Deals well with the general public and has proven expertise working with individuals from diverse backgrounds. I have a skilled understanding in the use of technology when providing effective business administration. In the past I have been regarded for my positive attitude, dependability, willingness to learn new skills, and my dedicated work ethic.

SUMMARY OF QUALIFICATIONS

Practiced phone etiquette is exceptionally friendly, while at the same time maintaining a professional manner.

Utilizes strong communications skills to establish lasting relationships and build returning cliental.

Expert in conflict resolution management for both clients and staff.

Highly developed-active listening skills used in team collaboration to achieve group goals.

Proficient in Microsoft Office (Word Excel, PowerPoint), Adobe InDesign and Photoshop.

WORK EXPERIENCE

Registered Massage Practitioner

Glebe Fitness, Ottawa, ON Nov 2010- May 2012

Successfully planned and advertised special promotions and events -increasing customer engagement.

Explained procedures, as well as risks and benefits to clients.

Administered massage techniques, including; trigger point, joint pain, and relaxation therapy.

Suggested home care instructions like stretching and good posture techniques.

Maintained thorough client records of treatments received.

Sales Assistant

Mexx Rideau, Ottawa, ON Dec 2010- Jan 2012

Greeted customers, discussed promotions, and described attributes of clothing articles.

Represented the company brand while preforming cashier responsibilities.

Receptionist/Registered Massage Practitioner Nov 2003- Oct 2010

Almafi Spa/Joseph’s Salon

Planned and organized both staff schedules and client appointments to ensure that schedule optimisation and avoid staff conflicts.

Succeeded in establishing a friendly and relaxed environment for both clients and staff.

Provided general information both in-person and over the phone, helping to develop trust and long-term relationships.

Managed new staff to ensure that they developed skills necessary to establish returning clients and represented the spa brand properly.

Planned treatment programs for clients to make sure they fully benefited from the care provided.

**Please note that in 2012 I gave birth to my daughter and temporary left the workforce to raise her. Recently I began to pursue an education to advance my career at Algonquin College, and have decided to begin working again.**

Volunteer Experience

Student Reporter

Sept 2014 – Jan 2015

General Arts and Science Newsletter

Conducted appointed interviews with key sources.

Created awareness of events on campus.

Wrote articles based on interviews and current events.

Meet strict deadlines while also maintain an “A” grade average.

Gained valuable communication and public speaking skills.

Learned to ask open-ended questions and assess relevant information.

EDUCATION

Advertising & Marketing Communications Management 2016 – Present

Algonquin College

Ottawa, ON

Ortho Technician April 2004

The Academy of Massage

Certificate Gatineau QC

References

Al Uhryniw

Professor at Algonquin College and Supervisor for Newsletter

General Arts and Science Newsletter

613- 735-4700

Fredddy

Glebe Fitness

613- 237-4747

Dino Nocita

Owner

Josephs\Almalfi Spa

613- 235-5165

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