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Customer Service Data Entry

Location:
Stilwell, OK, 74960
Salary:
28500
Posted:
November 01, 2016

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Resume:

JoAnn Willis

**** **** *****, ********, ** ***** -918-***-**** -acxb4q@r.postjobfree.com

PROFESSIONAL SUMMARY

To obtain a position in a well known agency where I can put my skills to use and be an

exceptional employee where such skills are needed.

EDUCATION

Associates in Applied Science; Paralegal Studies

Kaplan University, Chicago, IL

Jan 2006 - Feb 2009 GPA: 3.63/4.00

QUALIFICATIONS

Knowledge and ability to use Microsoft Outlook, Word, Excel, PowerPoint

software Document Direct, KIDS, HRIS, Tempus timekeeping, report preparation

in QuickBooks

Skilled in basic bookkeeping, billing preparation, payroll, and Record Data

Ability to perform general office skills including operations of a multi-line

telephone and filing

Ability to perform superior communication skills and perform multi task

functions

EXPERIENCE

Oklahoma Department of Human Services- Stilwell, OK

Administrative Assistant II to Child Welfare District Director Feb 2013- July 2016

Correspondent letters for the District Director of Child Welfare, Calendar invites for meetings, Payroll, Customer Service, Enter all new employee information into HRIS, Maintaining Calendar Scheduling, Preparation of Contingency Funds and Clothing Vouchers for Clients, Grievance Coordinator, On-boarding all new Child Welfare Employees and enter them in Tempus and HRIS, Run reports in HRIS on a weekly basis, Recruitment and Advertising (Social Media), Supervise and assist four to six personnel staff. Post New Positions, Reference Checks for Potential Employees & Employee Performance Evaluations, Participates in training and attends meetings, Trains clerical staff in various phases of job assignments, Interview the initiate hiring, promotions, demotions transfers, terminations, and/or maintains temporary employees consistent with OKDHS policy and employee regulations. Keep track of all leave time for each employee along with FMLA and FLSA rules and regulations. Maintain a log of all new policy and procedures for Child Welfare. Compose, type, edit proof read memos, letter, reports, forms and other materials, utilizing available technology to assist the District Director with his daily workload.

Wolters Kluwer- Van Buren, AR

Content Management Associate Sept 2008-Feb 2013

Secretarial and Administrative Support, Data Entry, Multi- line Telephone Operations, Legal Correspondence Letters, Legal Research within the US of all Acts, Statutes, Regulations, Administrative Codes, Case Law and Rules, Copyright Registration and Deposits to Library of Congress, Preparation of Invoices and Check Request, Audits for Regulations, Acts and Case Law

Golden Living- Fort Smith, AR

Legal Secretary July 2007-April 2008

Secretarial and Administrative Support, Preparation of Legal Correspondence Letters, Answering Telephones, Maintaining Calendars Scheduling, Planning and Arranging Meetings, Conferences & Travel.

Harris Law Office- Stilwell, OK

Legal Assistant/Secretary April 2002- June 2007

Secretarial and Administrative Support, Data Entry, Multi- line Telephone Operations, Drafting and Preparation of Criminal, Civil, Family Law and Bankruptcy Pleadings, Legal Correspondence Letters, Payroll and Billing, Customer Service, Scheduling Appointments, Initial Consultations with Clients &

Maintaining Calendars Scheduling

JB Hunt Transportation- Lowell, AR

Trailer Utilization Specialist Sept 1994 – Nov 2001

Driver Recruiter

Human Resource Associate

Telecommunications Specialist

Data Entry, Operations of Internal Company Store, Trailer Utilization, Driver Recruiting, Initial application processing, Preparing Initial Interviews for Human Resources, Reference Checks for Potential Employees, Multi-line Telephone Operations for over 1500 calls a day, Planning and arranging meetings for Human Resources, assisting with payroll.

REFERENCES

Robert Ryals 918-***-****

OK DHS Supervisor

Harmonie Moore 479-***-****

OK DHS Employee

Sue Rogers 479-***-****

Wolters Kluwer Law & Business Supervisor

Theresa Baggett 479-***-****

Wolters Kluwer Law & Business Co-Worker

Barrett Harris 918-***-****

Harris Law Office Supervisor

Carol Harmon 479-***-****

JB Hunt Transportation Co-Worker

Elecia Ford 479-***-****

Wolters Kluwer Law & Business Supervisor

Teresa Walters 918-***-****

Friend 7 years

Marnie Compton 479-***-****

Friend 25 years

Cindy Link 479-***-****

JB Hunt Transportation Supervisor



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