Manager Sales Executive

RESUME

Pooja Sharma

CONTACT DETAILS

***/** * ****** ******

Garhi, East Of Kailash

New Delhi 110065,

PH NO – 987*******

E-MAIL – acxb2a@r.postjobfree.com

CAREER OBJECTIVE:

To be associated with a progressive organization that gives scope to update my practical knowledge and skills in accordance with the latest trends and to be a part of the team that dynamically works towards the growth of the organization and gains satisfaction thereof.

PROFESSIONAL QUALIFICATION:

Diploma in Computer Application Year 2002 from Data Point.

ACADEMIC QUALIFICATION:

Graduate in Arts from Delhi University.

12th From C.B.S.E. New Delhi.

10th From C.B.S.E New Delhi.

EXPERIENCE

Presently Working with Sprint Cars Pvt Ltd as CRM at Kailash Colony Feb-2016 to till Date.

Worked with M/S Bagga Link Motor LTD as a Customer Relationship Manager at Kotla Mubarkpur (Sep2014 to till Nov).

Worked with M/S Sterling Motor Co. (Mahindra) as a Sr. Customer Relationship Executive at Gurgaon. (Sep 2011 to Sep 2014).

One & half year Experience with SAMARA HYUNDAI as a front office Executive at Defence colony Lajpat Nagar. (June2010 to July 2011)

COMPUTER SKILL:

Operating System:

MS- Office

E-mail & Internet

Operating DMS

JOB PROFILE/ RESPONSIBILITIES AT SOUTHEND HONDA & SAMAR HYUNDAI.

Great all the guest at all the time in a friendly & helpful manner.

Responsible for call management both inbound & outbound.

Stationary management.

Coordinating with other branch offices

Coordinate for housekeeping team, pantry service & inbound admin activates

JOB PROFILE/ RESPONSIBILITIES AT STERLING MOTOR CO.

Customer Complaint Handling: One 2 One & Direct feedback to web complaint/queries.

Complaint Analisation: Complaint analisation of Sales Executive wise.

Complaint Resolution: Complaint resolution of customers by arranging the test drive at customers place & post sales problems by calling the car at workshop.

MIS: Interacting with customers/Regional Officers, drafting letters for dissatisfied customers, are arranging meeting with customers.

HOBBIES:-

Listening to music

Internet Surfing

Reading books

PERSONAL STRENGTH:-

Hard-Work & Sincerity.

I can yield my best results under stressful situations.

Reporting To: - General Manager

Position: - Customer Care Manager

PERSONAL INFORMATION:

Husband Name: Mr. Ravi Sharma

Date of Birth: 25th Dec 1983

Nationality: Indian

Marital Status: Married

Languages Known: English, Hindi, Local Languages

Permanent Address: 198/52A Ramesh Markit Garhi

New Delhi 110065.

PLACE – NEW DELHI

DATED –

POOJA SHARMA

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