Resume

Sign in

Manager Customer Service

Location:
Abu Dhabi, United Arab Emirates
Salary:
7000
Posted:
October 30, 2016

Contact this candidate

Abu Dhabi Almouror Road, Mamoura El Nahyan Camp,

United Arab Emirates

Contact No: +971509048096.

Email: acxazb@r.postjobfree.com

Mahmoud O.E. Al Shaqra

Born on 20th October 1982

UAE & Egyptian Driving License

Nationality: Palestinian

Arabic : Mother Tongue

English: Good

Professional Experience:

Al Noor Hospital ( Abu Dhabi ) April 2013 till Now

Position: Receptionist (asst. Duty Officer)

Achievement:

Responsible for providing comprehensive Support to the Reporting Manager.

Providing a quarterly promotion activity plan for patient rate enhancement

Arrangement with the medical insurance companies for approvals.

Problems management with the nurses and patients.

connecting with the new branches for development

Patient appointment schedule and handling complains

available for attending medical emergencies at any time.

schedule the doctors and nurses time table.

Communicate with Staff as well as outside visitors.

Cubic Art Pixels Co. (Nadafa Program Abu Dhabi) 2011 to 2013

Position: Procurement Officer & Manager Customer service

Achievement:

customer satisfaction and target achievement.

Presenting monthly reports concerning competitors, especially companies depending on credit- sales & exhibitions, in addition to analyzing points of strength & weakness of each competitor.

Ensure the achievement of targeted sales figures for various products, analyzing variations and taking any necessary corrective actions.

Solving problems that might face whether internal or external with the customers or colleagues

Respond and conform to clients requirements neatly and on time

Mobile Shop (Vodafone Egypt) 2008 to 2010

Position : Area Store Manager

Achievement:

Monitor Satisfaction by Build strong relationship with existing clients.

Identify new opportunities and propose solutions to improve customer profitability/efficiency.

Provide appropriate and fast responses to customer’s inquiries.

Ensure that products delivered and overall services and solutions are developed and implemented within the agreed time frame.

Enhance Productivity and Quality through a Recess of continuous improvement.

Raya Distrebication (Etisalat Egypt) 2004 to 2008

Position : Store Manager

Achievement:

Management role:

Monitor Satisfaction by Build Strong Relationship with Existing clients.

Identify new opportunities and propose solutions to improve customer profitability/efficiency.

Back office role:

Maintain accurate customers’ data base.

Manage daily, weekly and monthly reports and any extra needed reports.

Assist Sales and Branch Managers in Monthly Reports.

Acting Deputy Branch Manager.

Assist in sales promotions, special events and campaigns and organizing show room.

Trade Fairs (Cairo ICT) 2001 to 2004

Position : Public Relation Specialist

Achievement:

set up meetings with clients to sell long term financial products.

Tracking and following up on new opportunities and ensuring efficient and effective sales processes.

Liaise with, and act as the link between clients and the organization by maintaining regular contact ensuring that communication flows effectively.

Identify and qualify business opportunities by establishing and developing relationships with customer.

Skills and Certifications

Professional : MS Office, Internet Explorer, Sap system, Communication Course, Negotiation skills course, Business Writing, English Course at British Council, Customer focused, Time management, Business oriented.

Personal: Interpersonal, Team Leader, Self-motivated, Persistent, Active listening, Pay attention to details, Multitasks and works under pressure.

Education

University: Modern Academy University (EGYPT).

Sector : Accounting.

Degree : Bachelors of commerce.

Bachelor's degree: 2003.

Mahmoud Al Shaqra



Contact this candidate