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Service Team Leader

Location:
India
Posted:
October 30, 2016

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GAUTAM VIKAS

E Mail- acxayz@r.postjobfree.com,

Cellular +917*********

Passport No.-G7032513

Objective:

To be an asset for the organization I work and contribute towards its guest for excellence. In addition to be growing from the current level through courtesy and competence with warm, caring and team based culture. Provide unique experience to guests, which ultimately create the maximum revenue to the concerned organization. Dedicated to the dynamics of a team environment with the ability to contribute expertise and leadership directives.

With strong skills in the following areas:

Increasing customer satisfaction / Developing & implementing training programs /

Motivating staff members / Operation Management

Summary of Qualifications:

Background encompasses extensive professional experience in Food Service Department in the following key positions of responsibility: Team Leader and Steward.

Strengths: Proven leadership - able to motivate personnel to reach desired objectives, excellent communication / interpersonal skills - able to develop positive relationships with guests and employees, highly skilled at problem identification / problem resolution and result oriented.

Professional Experience:

Holiday Inn Pune

Team Leader (Acting Food and Beverage Executive) - (June 2013 till Date)

Dynamic and qualified professional working as a Team Leader in the domain of hotel industry from 02 years. Effectively executing areas, training, scheduling and performance management functions as per brand standards.

Administers all aspects of food preparation at outlet ensuring 100% internal/external guest satisfaction.

Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication.

Leads the department by creating a positive, supportive environment where talents, skills and trade practices are exchanged and operational support is provided for all Food and Beverage employees.

Coaches and develops employees using a consistent approachable demeanor and clearly articulating expectations.

Strives to improve and streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.

Plans all daily and special event menus as directed.

Executes and audits supplies and inventory items insuring cost controls.

Ensures that the minimum level of labor is used to perform the required level of service without impacting service standards.

Completes the required daily financial tools and reports.

Ensures that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members.

Communicates variances from established standards to Food Operations Manager.

Helps set performance expectations and provides operational support for the supervisory team and employees.

Enforces all appearance and uniform guidelines.

Courtyard By Marriott (Ahmedabad)

Guest Service Associate- (April 2010 till January 2012)

Attending briefings & interacting with subordinates for proper functioning of the restaurants.

Attending training for proper & effective guest service.

Taking order & supervising for the best dining experience.

Maintaining shift job responsibilities & duty schedule for proper functioning of the outlet.

Coordination with hostess to maintain guest database & track their likes, Dislikes, Birthday & Anniversaries.

Coordinating with the other ancillary departments like stores for the goods engineering for proper functioning of Air conditioning & lights & fixtures, Housekeeping for linen exchange for smooth functioning of the restaurant.

Ensured side work duties were complete and tables were set before, during and after opening hours.

Le Meridien (Ahmedabad)

Steward – (February 2008 till October 2009)

Handling control desk of In Room Dining.

Maintaining BSA (Brand Standard Audit)

Follow the Local Standard Operating Procedure.

Won the award for Mr. CURIOUS for over all outstanding performance by Starwood Hotels & Resorts Pvt. Ltd.

Computer Skills:

Basic Knowledge of MS Office – MS Word, MS Excel & MS PowerPoint

IDS & Infrasys POS Software – Excellent proficiency

FCS Voice Mail Software – Used for Mini Bar Posting and reports

Material Control Software - for online Store Indent

Opera Software - For Room guests Status and Mini Bar reports

Escap Software – For any maintenance work in department

Industrial Experience as Trainee

Name of the Hotel

Duration

Department

Bogmallo Beach Resort, Goa

Oct-2006 to Mar 2007

All the major department

Educational Qualification

Institution

Duration

Qualification Attained

From

To

.

Institute of Science And Management

2005

2008

3 Years Diploma

School / College

Duration

Qualification Attained

From

To

B.I.E.C. Patna

2002

2004

12th Standard

B.S.E.B .Patna

2002

2002

10th Standard

Declaration:

I do hereby declare that the above information is true to my knowledge & the organization has the right to take action against the same.

Gautam Vikas



Contact this candidate