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Customer Service Supervisor

Russell, Massachusetts, 01071, United States
October 30, 2016

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Holly A. Bessey

**** ********* ****

P.O. Box ***

Woronoco, MA 01097 US

Day Phone: 1-413-***-****

Mobile: 1-413-***-****



Job Type: Permanent, Temporary

Work Schedule: Full-Time, Part-Time



The Westfield News/Pennysaver 04/2011 - 10/2012

62 School Street Hours per week: 30

Westfield, MA United States

Information Coordinator

Supervisor: Jim McKeever 413-***-****)

Okay to contact this Supervisor: Yes

Strong communication and organizational skills. Analyze and format

submissions from a variety of sources for The Westfield News,

Pennysaver, Longmeadow and Enfield newspapers, routinely dealing

with customers and members of the public either in person, over the

phone, or through electronic communication. Using computer, typing

(average: 50 - 60 wpm), transcription, grammar and spelling skills.

Updating and maintaining Web site. Position terminated and laid off

due to the new ways of outsourcing the newspaper.

Price Rite 09/2007 - 04/2011

E. Main Street Hours per week: 25

Westfield, MA United States


Supervisor: LeMarie 413-***-****)

Okay to contact this Supervisor: Yes

Cashiering, customer service and front end duties such as cleaning.

Mercy Medical Center 03/2003 - 09/2007

299 Carew Street Hours per week: 35

Springfield, MA United States

Patient Transporter

Supervisor: Rob Salvis (748-****-****)

Okay to contact this Supervisor: Yes

Job included the transportation of patients to and from floors and

various departments of the hospital including X-Ray, OPS, Endo, Echo,

MRI, OR, ER, DC, etc. Mostly stationed in Physical Therapy which

involved getting people up and walking after surgeries such as back,

hip, knee and neck. A very physical job, one must be able to work with

patients, who are in pain, and their families in a very caring, patient

manner. Also involves working with the general public, co-workers, and

upholding patient confidentiality rights.

Westfield Evening News 10/1992 - 04/2001

62-64 School Street Hours per week: 40

Westfield, MA United States


Supervisor: Marie Brazee 413-***-****)

Okay to contact this Supervisor: Yes

Duties include typesetting of the Westfield Evening News, Pennysaver,

Enfield Press and Longmeadow News (editorials, obituaries,

PulseLine, business, home, press releases, news briefs, political, ect.).

General office duties such as sorting of mail, answering of phones and

working with the general public. (Type: 50 - 60 wpm)

Noble Hospital 10/1990 - 09/1992

E. Silver Street Hours per week: 40

Westfield, MA United States

Radiology Aide

Supervisor: No longer there/Retired 413-***-****)

Okay to contact this Supervisor: Yes

Transporting of patients to and from Radiology, general office work,

filing of X-Ray records, file and dark room experience and assisting

with patients in the various department of the hospital.


1990 graduate of Gateway Regional High School, Huntington, MA

Holyoke Community College Holyoke, MA United States

Some College Coursework Completed

Relevant Coursework, Licenses and Certifications:

Attended Liberal Arts Courses(Eng., Mth., Soc., Psych)

CPR/First Responder certificate (will need to recertify)


Name Employer Title Phone Email

Marie Brazee The Westfield Business 413-562-

News Group Manager 4181

Amy Kern The Westfield Accounts 413-562-

News Group Payable 4181

Jim McKeever The Westfield Director of 413-562-

News Group Content 4181

Tom Hess Westfield Supervisor 413-572-

Grinding Wheel 4075 Indicates professional reference

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