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Manager Customer Service

Irvine, California, United States
October 30, 2016

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***** ********

Irvine, CA *****



MS in Technology Systems May 2012

East Carolina University

BS in Business Administration Dec 2001

University of Connecticut


Senior Production Manager 2010 - 2016

Pith Products, Ashford, CT (Tooling/shipping/storage crates and containers)

Responsible for directing and developing daily work flow in a plant with $37 million in annual sales

Provided leadership for 3 Managers; 5 supervisors, 180 employees (includes 30 temps) across 3 shifts

Managed production, warehouse/inventory, maintenance, facilities and QC

Implemented TQM companywide, some JIT, facilitated kaizen events help reduce down time

Achieved and maintained 97+% on-time delivery (up from -60% in 2009)

Senior Warehouse and Logistics Manager 2006 –2009

Ann’s House of Nuts, Robersonville, NC (Roasted nuts and trail mixes)

Led successful turnaround of multiple plant warehouses in plant with $320 million annual sales

Provided leadership for 110 warehouse employees across two shifts in three warehouses

Initiated and led project to utilize the company’s unused Warehouse Management System

Created, implemented and enforced warehouse SOPs to synchronize plant warehouses

Reduced downtime from 100+ hours per week to 2 hours per week (feeding 34 work stations)

Designed and implemented ABC warehouse stratification

Achieved 99.5% scanning accuracy – up from 65%

Achieved 100% FIFO shipping rotation

2nd Shift Manager (18 months)

Led successful turnaround of 2nd Shift; re-staffing, coaching and training

Provided leadership for seven supervisors and one Roasting Manager (220 employees)

Managed entire plant (2nd Shift); Packaging, Warehouse, Mixing, QC and Maintenance

Warehouse Manager 2004 –2005

Automotive Technologies Inc., Middletown, CT (Cell phones & accessories)

Provided leadership for Customer Service, Returns, Warehouse and Shipping (18 employees)

Led successful turnaround of warehouse with $60 million in annual sales

Designed and implemented ABC warehouse stratification

Designed, built, and maintained Warehouse Key Performance Indicator Board

Reduced stock-outs 80% by designing warehouse replenishment system using Crystal Reports

Increased shipping accuracy 70% by implementing a Root Cause and Corrective Action System

Directed cross-functional team in reconciling MAS 200 warehouse data against the warehouse physical inventory and website layout. Project restored data integrity, increased speed of Warehouse Management System 350+% during peak hours, improved customer-ordering experience dramatically, and increased the responsiveness of customer service personnel

High Speed Packing Team Manager 2002 –2004

LEGO Systems Inc., Enfield, CT (Construction toys)

Provided leadership for 8 Packing Team Line Leaders supervising 70 employees in a seasonal facility

Designed standardized training system (across five shifts) to integrate and develop temporary workforce

Reduced shift startup to 0-8 minutes from 20-50 minutes through effective communication & teamwork

Improved 3rd shift quality through effective training, communication and instituting first piece checks

Led 5S, safety and team building programs in the Market Oriented Production (MOP) facility

Production/Plant Manager 1992 - 1995

Kik Technologies Inc., Oceanside, CA (Plastic tires)

Led relocation and successful turnaround of plant with $3 million in annual sales

Recruited, selected, evaluated, trained and developed 18 employees (Built and led an exceptional team)

Responsibilities included purchasing, receiving, shipping, production, quality control, product & mold-making inventory accuracy, product testing, facility maintenance and production scheduling

Designed, created, implemented and enforced warehouse standard operating policies and procedures to drive performance improvements and increase plant throughput

Implemented safety, preventative maintenance, performance appraisal, and incentive programs

Standardized product offering, created inventory control systems, and created a shipping/receiving dept.

Recognized by company president for successful plant relocation, start-up and turn-around


SAP, MAS 200, Crystal Reports, WMS (CIMPRO/TRACKER), MS PowerPoint, Excel, Access and Word, MS Project, VISIO, Endeavor, Outlook, DB2, Centra, Oracle, SQL, Camtasia, Audacity, Handbrake, COBOL, Front Page, Windows 7, Macintosh OS, Query Management Facility and Second Life

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