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Customer Service Manager

Chicago, Illinois, United States
October 29, 2016

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Former branch manager for Hertz Rental Car.

Graduated with a degree with a Biology Degree May 2012 and a Masters in General Psychology from Walden University (Graduated Feb.2016) and attending St. James School of Medicine.

Well experienced in customer service, upper management leadership, patient rap- port, medical lab work, equipment and settings.

Looking to Pursue a Master’s in Clinical Mental Health Counseling EXPERIENCE

Supervisor (Merchandise) - June. 2006 - August 2012 - Sea World San Antonio, TX

Overseeing multiple areas in the photo area and maintaining product and staffing need- ed for each zone.

Ensure quality customer service for guests by maintaining consistency in proce- dures and accountability in employees and product. Responsible for resolution of some guest service situations, including maintain- ing contact with visitors after they have left the park, via phone and email. Experience in budgeting labor and revenue/ per cap for multiple locations.

Experience in managing product value and volumes for locations. Mortgage Processor - August 2012 to February 2013

USAA - San Antonio Tx, 78240

Provide service to members by responding to a routine to moderately complex tele- phone inquiries to complete loan requests.

Gain proficiency in processing mortgage loans and obtaining an initial level of conventional or VA mortgage lending authority.


5200 S. Blackstone Ave. Chicago, IL 60615 470-***-**** Hertz Manger - March 2013 to December 2014

Supporting achievement of location sales and margin goals Ensuring positive customer experience, making Hertz #1 in car rental experience Achieving individual sales goals and customer service goals Growing sales utilizing business-to-business sales tactics Support branch’s business plan by assisting the Branch Manager Upholding company standards by ensuring cars are presentable to customers EDUCATION

Walden University

Masters of Science in General Psychology - Graduation Feb. 2016 - 3.13 GPA Currently working on Masters of Mental Health Counseling The University of Texas at San Antonio

Bachelor of Science in Biology -Graduated May 2012 Pre-medical Society (2011 until 2013)

Volunteering with University Health System (February 2014- November 2014) Various Health Fairs and Shadowing of Dr. Siddqui (June 2015 to current) President of AMSA Organization in St. Vincent Chapter (August 2015- may 2016) SKILLS

Well experienced in customer service, upper management leadership, lab work and lab equipment Proficient in Windows/Mac based applications Excellent Leadership skills, Good organization skills, able to multitask to use time effi- ciently, excellent communication skills


Chalonda Gatewood- Office Manager 210-***-****

Ronald Ralston- Rackspace 210-***-****

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