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Customer Service Sales

Memphis, Tennessee, United States
October 29, 2016

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Keith Spicer

**** ****** ***** **** ***. ***

Cordova, TN 38016



Center Manager at Sunglass Hut Luxottica Retail 2009 to present

Build relationships with mall managers and prospects

Manage multiple Sunglass Hut stores within the Wolfchase Galleria.

Utilized my resources to find and hire the best associates

Hire, train and coach up to 18 employees into excellent selling associates

Responsible for $1,000,000 sales volume between stores

Used the SUN method to maintain adequate floor coverage and prevent theft

Monitor associates results and coached up or out

Celebrate sales leaders using SGH Cheers to Peers system

Fine Jewelry Sales at Macy's 2011

Check-in all new merchandise in a secure off-floor location with another associate

Use RF equipment to scan out damages, transfers, and return to vendor merchandise

Pack and ship all customers sizing and repair orders

Attend to customer service needs in a friendly and helpful manner when approached

Collection's Representative at Apria Healthcare 2005 to 2008

Processed Blue Cross Blue Shield insurance claims via telephone and internet

Developed multiple skills to obtain information in an efficient manner

American Century Investments

Senior Subject Matter Expert at American Century Investments 1996 to 2003

I prepared and delivered mutual fund training material to a class of 35 new associates.

Priority Investor III

Interacted with high net-worth investors ($1mm & over) via Telephone, Chat, & Email


Regis University

Master of Business Administration

The University of Memphis

Bachelor's with Finance emphasis

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