Keith Spicer
**** ****** ***** **** ***. ***
Cordova, TN 38016
acxau6@r.postjobfree.com
Experience
Center Manager at Sunglass Hut Luxottica Retail 2009 to present
Build relationships with mall managers and prospects
Manage multiple Sunglass Hut stores within the Wolfchase Galleria.
Utilized my resources to find and hire the best associates
Hire, train and coach up to 18 employees into excellent selling associates
Responsible for $1,000,000 sales volume between stores
Used the SUN method to maintain adequate floor coverage and prevent theft
Monitor associates results and coached up or out
Celebrate sales leaders using SGH Cheers to Peers system
Fine Jewelry Sales at Macy's 2011
Check-in all new merchandise in a secure off-floor location with another associate
Use RF equipment to scan out damages, transfers, and return to vendor merchandise
Pack and ship all customers sizing and repair orders
Attend to customer service needs in a friendly and helpful manner when approached
Collection's Representative at Apria Healthcare 2005 to 2008
Processed Blue Cross Blue Shield insurance claims via telephone and internet
Developed multiple skills to obtain information in an efficient manner
American Century Investments
Senior Subject Matter Expert at American Century Investments 1996 to 2003
I prepared and delivered mutual fund training material to a class of 35 new associates.
Priority Investor III
Interacted with high net-worth investors ($1mm & over) via Telephone, Chat, & Email
Education
Regis University
Master of Business Administration
The University of Memphis
Bachelor's with Finance emphasis