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Administrative Assistant Customer Service

Location:
New York, New York, United States
Posted:
October 29, 2016

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Resume:

Diana Casareale

*** **** ***** *******B

New York, NY 10033

212-***-**** - Home

203-***-**** – Cell

acxat6@r.postjobfree.com

SUMMARY

As a Personal Manager:

For the past five years, managed the renovation and sale of several family-owned

residential real estate properties

Managed budget plans and supervised a construction crew

As a Sales professional, my 10-year background encompassed:

For seven years, managed an upscale exercise studio

For over two years, sold residential mortgage and banking products while managing the Lower-Midtown East Side territory

Provided unsurpassed customer service and cultivated client relationships which allowed me to consistently remain in the top selling percentile

As an Administrative Assistant:

Supported Managing Partners and a General Counsel at several prestigious companies

Worked twice on the Executive floor and worked closely with the Office of the President

Worked on projects that positively impacted departmental budgets

Worked closely with Human Resources regarding internal matters

Promoted to hire, train and manage several Receptionists

WORK EXPERIENCE

Personal Manager

(Family Properties) – New York, NY – July 2011 – October 2016

For the past five years, managed the renovation and sale of several family-owned properties

Efficiently managed several sizable budget plans for all projects

Proactively supervised a 7-man crew to ensure deadline goals were met

Recently supervised an extensive apartment renovation acting as General Manager

Diana Casareale Page 2

Manager

The Barre Studio/The Bar Method – New Canaan & Wilton, CT – November 2004 – May 2011

For seven years, successfully managed an upscale exercise studio

Provided unsurpassed customer service and cultivated client relationships which expanded our member experience driving sales, attendance and referrals to exceed expectations

Executed smart decisions offering discounted packages and one-on-one classes

Despite the 2008 recession, we remained opened and profitable

Sold women’s athletic wear as well as facial products exceeding our Greenwich and Westport studios

Supervised six exercise instructors

Volunteer Fundraiser

(Various Private Schools and Organizations) – Westport, Wilton & Ridgefield, CT – 1994 – 2004

As a Volunteer Fundraiser, I assisted in raising revenue goals for various private schools and organizations

Met with members of the Chamber of Commerce in Westport and Ridgefield, CT to raise awareness for donations and worked with specific local merchants to drive donations

Personal revenue raised ranged between $5,000 - $10,000 per annum

Administrative Assistant

Ernst & Young - Information Systems Consulting – New York, NY – October 1990 – June 1992

Assisted a Managing Partner in all client and internal matters

Worked closely with internal and external counsel pertaining to client matters

Worked closely with Human Resources regarding internal matters

Solely responsible for implementing a satellite shared office floor concept for entry-level consultants. This concept allowed a rotation of consultants in the field for optimal training and supervision alleviating our budget by 40%

Managed an aggressive calendar and expense report utilizing software packages

Residential Mortgage Loan Officer – Assistant Treasurer

Chemical Bank – Consumer Banking Group – New York, NY – January 1988 – October 1990

Initially hired as an Assistant Manager at the Branch level

Successfully sold high volumes of personal, mortgage and refinancing banking products to consumers and the local business community

As a result, I was promoted as a Residential Mortgage Loan Officer

Successfully managed the Lower-Midtown East Side territory

Conducted weekly presentations to mortgage and real estate brokers, developers,

as well as, cooperative and condominium owners

Consistently in the top third percentile and was promoted to Assistant Treasurer

Diana Casareale Page 3

Residential Real Estate Salesperson

Dwelling Sales, Inc. – New York, NY – March 1987 – December 1987

Performed cold-calling to apartment dwellers seeking residential listings

Rewarded for delivering high volumes of residential listings

Followed up with prospective buyers to assist in a sale

Administrative Assistant to General Counsel – Executive Floor

First Boston/Credit Suisse, Inc. – New York, NY – April 1986 – March 1987

Worked closely with the Office of the President

Interfaced with high level firm executives, board members and internal counsel

Worked closely with Human Resources regarding internal matters

EDUCATION

AAS Degree

Borough of Manhattan Community College – New York, NY

SKILLS

Microsoft Office Suite - Intermediate knowledge (working towards specialist)

Fluent in Spanish: Speak, Read and Write



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