LAURA FINLEY

*** ******

MESQUITE, TX *****

Cell: 214-***-****

E-Mail: acxase@r.postjobfree.com

PROFESSIONAL WITH EXCEPTIONAL CUSTOMER SERVICE AND LEADERSHIP SKILLS

SKILLS:

-Exceptional communication skills

-Strong leader

-Strong client relations

-Proficient in cash management

-Shipping and receiving professional

-Strategic sales knowledge

-Credit card processing

-Multi-line phone talent

-Exceptional Customer-oriented

-Stocking merchandice

-Exceptional Computer skills

-Retail sales knowledge

-Motivated Team player

WORK HISTORY:

October 2013 to December 2014:

CVS PHARMACY Mesquite, TX

FRONT STORE SHIFT LEADER/HEAD CASHIER

-Greeted customers entering the store to ascertain what each customer wanted or needed.

-Politely assisted customers in person and via telephone.

-Communicated with vendors regarding back order availability, future inventory and special orders.

-Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

-Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

-Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

-Maintained cleanliness and presentation of stock room and production floor.

- Acknowledging dedication to excellent customer service.

-Monitored cash drawers in checkout stations to ensure adequate cash supply.

-Built long-term customer relationships and advised customers on purchases and promotions.

-Routinely answered customer questions regarding merchandize and pricing.

-Dedicated to continuously improving sales abilities and product knowledge.

-Designed displays to make the store experience interactive, engaging and reassuring.

-Prepaired financial reports pertaining to cash receipts,checks,credit,money orders daily

-Stocked and replenished merchandize according to store merchandizing layouts

-Identified potential shoplifters and credit card fraud and alerted management and or Police department

-Handled all customer relations issues in a gracious manner and in accordance with company policies.

-Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

-Resolved customer complaints in a professional manner while prioritizing customer satisfaction

January 2010 to August 2011:

BEST WESTERN HOTEL SEGOVILLE, TX

NIGHT AUDIT/ DESK CLERK

-Communicated audit results to upper management through written reports and oral presentations.

-Articulated audit findings, risks and detailed recommendations to upper management.

-Composed effective accounting reports summarizing accounts payable data.

-Posted receipts to appropriate general ledger accounts.

-Researched and resolved accounts payable discrepancies.

-Balanced monthly general ledger accounts to accurately record cost and month end accruals.

-Reconciled vendor statements and handled payment complaints or discrepancies.

-Filed and addressed employee complaints in accordance with company policies and government regulations.

-Greeted and welcomed all hotel guests with a smile.

-Processed reservations payments daily

-Accommodated guests with places in and around town

-Executed prompt wake-up calls each morning when needed

-Escorted guests to their assigned rooms, including transporting their luggage.

-Reviewed account information and charges with guests during check-out.

-Collaborated with maintenance and housekeeping

-Resolved service-related problems in a timely manner.

-Verified that personal and payment information on guest accounts was accurate and complete.

-Updated team members about changes in hotel products, services, pricing and policies.

-Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.

EDUCATION:

1987 H. GRADY SPRUCE HIGH SCHOOL Dallas,Texas

High School Diploma

1998 MANSFEILD BUSINESS COLLEGE Dallas,Texas

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