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Human Resource Customer Service

Location:
Fredericksburg, Virginia, 22401, United States
Salary:
97355
Posted:
October 29, 2016

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JACOB J. GALBA-BRIGHT

***** ******* ***** ****

CITIZENSHIP: U.S.A Fredericksburg, VA 22408

VETERAN PREFERENCE: NO Direct: (571) ***-****

CLEARANCE: Can Obtain One email: acxas8@r.postjobfree.com

Human Resource Management HRIS Payroll & Benefits Strategic Planning Personnel

Placement On-boarding Hiring Training Employee Relations Bi-lingual

Professional Summary

Mr. Jacob Galba-Bright is experienced in human resource management, project & program management, budget, finance, business negotiations, agreements, managing, policy & procedures, and software training. As a Supervisor in managing financial and operational performance of organizations at top departmental stores, I was responsible for recommending and creating practices to simplify organization processes. As a consultant I collaborated with other organizations to gather business intelligence to spearheaded increased accuracy and efficiency by troubleshooting and recommending organizational personnel practices, workflows, and policy compliance.

Within my tenure in the organization I have held several roles, and proven expertise in Information Technology, Customer Service, Project, Business, Financial, Human Resources Management, Cost Control, Policy, Implementation of Procedure, Equal Employment opportunity(EEO), Payroll, Benefits, Strategic Planning, Employee Relations, Alternative Dispute Resolution(ADR) Mediation and Data Analysis. I had the opportunity to complete daily activities of an Administrative Officer. I have communicated, negotiated and built consensus with key business partners, stakeholders and contractor’s, to support staff and establish process institutionalization throughout his district geography. I is considered an Excel guru, and assists the region to create pivot tables, and data validation lists to categorize financial data to present sales, profitability and operational controls. Awarded Top 50 in Solutions. I consistently have grown for profit organizations revenue and income year-to-year. Recognized as the top contributor in NPS at the district level. Responsible for implementing new realignment processes.

I am responsible for developing, and maintaining business processes and practices within the Region. I also served as a supervisor for pilot training for the Financial Management Systems and integrated systems for the organizations new inventory and logistical software. I have developed project and budget goal functions while researching methodologies for classified projects concerning all departments. I use the project management knowledge and skills to track, create queries, and check the integrity the inventory and logistical computerized system. I assists the project manager with the project completion reports. I participates in meetings to set milestones on a strategic goals, to guide timeliness for subordinates to perform work duties.

I am able to gather data, recommend, and create different scenarios with projected limited funding that has an impact on personnel, non-personal expenses, core mission objectives and possible foreseen factors market trends. I have vast knowledge in recruiting, selecting, and interviewing. I am able to work in a fast pace environment while handling close-out duties during training, travel, budgetary and operational responsibilities. As a supervisor I specialize in developing, tracking and managing project, program and organizational deliverables, while recommending or developing policies or procedures during a turbulent economy.

I am currently a candidate for SHRM Certified Professional and have attained my Master’s of Business Administration concentrated in Leadership and Corporate Innovation. In addition, I achieved my Bachelor’s of Arts and Sciences in Philosophy and Psychology. I have intrinsic understanding of projects and their relationship between budget and executive management. I is able to scrutinize the financial aspects in an agency, and streamline methodologies.

Professional Experience

Best Buy 06/2013-08/2016

1455 Stafford Market Place Hours Per Week: 40+

Stafford, VA 22556 Series: N/A

Operations Supervisor GS Grade:N/A (97K+)

Supervisor: Christine Merritt (703) ***-****

Okay to contact this Supervisor: Contact Me First

Customer Solutions Supervisor 05/2012-06/2013

Supervisor: Billy Meikle (703) ***-**** GS Grade:N/A (66+)

Okay to contact this Supervisor: Contact Me First

Operations Services Supervisor 04/2009-05/2012

Supervisor: Amy Burke(703)***-**** GS Grade:N/A (45+)

Okay to contact this Supervisor: Contact Me First

Professional Experience Continued

Services Supervisor 12/2007-04/2009

Supervisor: Stacy Wilson(540)***-**** GS Grade:N/A (45+)

Okay to contact this Supervisor: Contact Me First

Central Park Insurance 01/2004-01/2007

2606 Lafayette BLVD Hours Per Week: 32+

Fredericksburg, VA. 22408 Series: N/A

Commercial Lines Supervisor GS Grade: N/A (33K+)

Supervisor: Joseph Vass (703)***-****

Okay to contact this supervisor: Contact Me First

LEADERSHIP: Responsible for Supervising 75+ employees, including interns and summer job applicants. Motivates and guides employee to become top performer through training and development. Investigated vendor, customer and employee concerns and circumstances to determine appropriate action when situations or discrepancies of information are identified. Provided timely performance reviews and appraisal plans. Set in when needed to be a hands on leader to assist co-workers or subordinates complete tasks before deadlines. Attend executive and community meetings. Created practices which reduced turnover for 3 consecutive years. Appointed DMA Captain of 4 sites, providing peer support to district. Lead from position of strength, focus, and results following leadership, cooperation, communication, and commitment principles. Oversight management of both local and separate regional branches. Maintain effective balance between direction and delegation. Promoted “best practices” and most effective approaches. Promoted within to positions with increased areas of responsibility and long-term growth. Provides advice and guidance to senior managers through reporting and providing status of funds. Create analysis through, sorting, filtering, pivot tables and data validation in excel. Responsible for formulating, executing and maintaining budget. Provide input for diversity strategic plan and action plan. Attend and facilitate job fairs for diversity recruitment initiatives. Overseeing sales and service, expense, operations, and credit controls; community leadership; human resource management and meeting financial compliance and compliance standards. Developing and maintaining profitable partnerships with other lines of organizations Developing an efficient sales team through consistent training, coaching on sales and service performance and improvement. Complying with federal regulations governing the organizations institution. Oversee, manage and train administrative staff to assist in daily operation functions. Responsible for creating strategic goals with executives. Guided regions decisions and new accounting software systems. Responsible for collections, accounts receivable reports and practices. Process executives report for monthly executive meetings (fiscal operation reports such as Work-in Progress, Accounts Receivable, Cost Recovery Factor, Contract Value, and Budget Reports). Review tracking system data for completeness and accuracy to ensure proper execution from subordinates.

HUMAN RESOURCES: Train staff on how to identify Customer Service strategies and implement programs, which contribute to providing top quality service and improve compliance. Communicate effectively both orally and in writing in order to provide feedback to all levels of management, provide guidance/direction to subordinates, and facilitate discussions with internal and external customers. Developed new-to-site business relationships as well as cross marketing of services to existing clients through segment-based sales plans designed to achieve revenue growth targets and maximize operating capabilities and profitability. Executed integrated sales, relationship, and credit strategies aligned with business plan and designed to achieve desired revenue and service hurdles. Train staff on how to use experienced based judgment to determine potential clients/deals. Structured deals appropriately to balance risk and reward.

Responsible for leading administrative staffs and associates in understanding policies and procedures.

Findings and recommendations; negotiate with managers of various components of service to obtain resources and support. Organized data to analysis scenarios, in addition to creating policies, procedures, and business practices. Plan, coordinates and establish budgeting methods and procedures for accomplishment of mission; as needed. Maximized net operating profit for store location by identifying gaps and deficiencies, supporting local innovation, coaching and training staff, and maximizing the customer experience with a solutions-based focus.

Responsible for updating an organizational chart with MS Visio. Developed marketing information, new hire packages, presentation drafting for onsite location and district meetings. Identified and assisted in performing liaison tasks to support human resources administrative activities of a routine nature, such as answering routine questions affiliated with a particular staffing, classification pay, leave administration, employee relations, or training issue (Webinars). Provided guidance to managers and supervisors in human resources matters and serves as liaison with the Human Resources Services Office. Successfully reduced turnover on site for 3 consecutive years.

PROJECT/BUDGET/FINANCE MANAGEMENT: Responsible for formulating, executing and maintaining budget. Organize data, create spreadsheets, audit accounts. Develop and reviewed labor reports. Responsible for creating financial plan and acted as the budget liaison for division sites and Corporate. Examines, verifies, and maintains financial and accounting data. Creates financial statements. Create invoices/estimates for services and goods. Examines bank statements and maintain bank reconciliation. Classifies accounting transactions for receipts and disbursements. Ensures timely preparation of reports, assisting in compiling, preparing and maintaining reports that summarize accounting data for fiscal budget and organization. Evaluated and assisted in compiling, preparing and maintaining reports that summarize accounting data for fiscal budget and organization.

Solicited and created request for proposal (RFP) from vendors. Support headquarters’ human resource market director in labor management. Governed internal auditing practices and was the point-of-contact for auditors. Compiles data and tracks expenditures. Maintains financial data, presentation, and execution. Assist tracking costs for the requirements through status of funds and program meeting. Assist in the ability to gather actual and planned data through reports to present projected revenue. Assist in developing fund requests to increase budgetary resources. Responsible for providing solutions to maintain a stable profit margin. Responsible for assisting in developing budget exhibits and provide executive management with financial and operations activity. Reduced shrink by almost 50% first year in store and decreased on site SG&A expense by 11%. Develops organization charts and logical flow charts which showed authority, responsibilities or work flow. Communicate with Executive management about challenges and impacts to the organization. Discuss complex action plans and schedules for human capital, both short and long-range; ensures that plans are consistent with human resource guidelines, interviews, schedules, and contracting policies. Assist deploy a system to review, control, and report on budget status; Monitors project status and adjusts budget plans for project completion. Conduct in-depth analyses of business, requirements, and impact; identify problem areas and determine how to resolve them; Consult executives regarding written directives for other sites budget. Conduct briefings and prepare comprehensive reports to keep managers and executives advised of project budget plans and progress.

Manage the financial performance of the business unit including sales, profitability, and key methods through proper operations controls, profit and loss, and shrinkage control. Review expense reports to quickly identify and prioritize areas of opportunity and determine the root cause of the opportunity. Perform P&L and budget management. Mentor and train new externally hired site managers.

INFORMATION TECHNOLOGY MANAGEMENT:

Created and facilitated coaching to develop techniques within associates and training for D91 operations teams on Black Tie Protection. Managed sales volume and performance metrics for assigned department. Create and implement customer-focused solutions, supporting operating model changes and other senior leadership initiatives. Led a successful staff, focused on achieving shared goals. Collaborated with District staff to create training for MCSAs and Peer Operations managers/supervisors. Widely recognized as an expert on Best Buy policies and procedures. Managed all IT services and customer interactions. Led and assisted technical workforce of agents with troubleshooting, PC repair, and new PC setup. Led technology upgrades on iPads and Android Tablets, enabling VPN access for associates and periodic updates. Implemented networked solutions with office from recommendation and procurement of new hardware to node and software installation and upgrades.

OTHER: Managed several government, county and city regulations, including the site EPA performance and review completion. Travel was required in past management roles as well as responsibility for corporate credit card expenses.

Education

Degree: Masters (M.B.A.): Leadership and Corporate Innovation

Post University, Waterbury, CT

08/2009-05/2012

Degree: B.S.Psychology/B.A. Philosophy University of Mary Washington, Fredericksburg, VA

08/1995 -07/2001

Certificate: Human Resources Management (SHRM competencies, people, organization, strategy &workplace)

George Mason University

Currently Enrolled, est. completion 12/2016

Training

Diversity and Inclusion Training 07/2016

Franklin Covey Speed of Trust 05/2016

Oracle MSS 03/2015

Kenexa/Brassring Hiring 08/2014

Crucial Conversations 02/2014

Franklin Covey 5 Choices 09/2013

Guardian I-9 E-verify 09/2013

Change Management ADKAR 03/2012

Additional Experience

Management Vice President, Fredericksburg Jaycees 2008

State Director, Fredericksburg Jaycees 2007

Member, MWC Community Values Council 2000

Vice Chairperson, MWC Student Finance Committee 1999

Member, MWC Student Finance Committee 1998

Technical Skills

Accounting/Financial Systems/Human Resource information Systems: Quickbooks, statistical package for social sciences, Campbell time and attendance, kronos unicru, oracle, peoplesoft, ultipro, Guardian I-9, Pathway, iProcurement, iExpenseit, ecompass, ADP (ESS), iTimeclock, Kenexa Brassring, Taleo, Path to excellence, Discoverer HR

Software Packages: MS Visio, MS Project, MS Office Suite (Word, Outlook, Access, Excel, Power Point, Front Page), Adobe Acrobat 7.0 Professional, Gmail/Google Docs, MacOS, iWork Suite(keynote, pages, numbers), iOS, Android OS, Chrome OS, Parallels VMware

Licenses & Certificates

Human Resource Management (enrolled) 12/2016

SHRM-CP (Candidate) 02/2017

Volunteer

State Director and Management Vice President, Fredericksburg Jaycees

Marine Corps Marathon

Professional Memberships

Society of Human Resource Management (SHRM)



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