Rebecca Johnson

Administrative Assistants/Customer Service Coordinator

Rowlett, TX

acxap0@r.postjobfree.com - 972-***-****

Energetic Office receptionist with 30 year experience specializing in administrative support to busy offices. Committed to delivering high quality results with little supervision. Years experience in high-level administrative support Roles. Organized and professional. Offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service. Seeking to work with established

company.

Authorized to work in the US for any employer

WORK EXPERIENCE

Receptionist legal client support

Pyke & Associates PC - Dallas, TX - June 2016 to August 2016 Taking internal calls setting appointments on attorney calendar and rescheduled appointments as necessary. Distributing incoming mail and outgoing mail. Filed and scanned sensitive documentation of wills, trust and Guardianships. Issued thank you letters to clients in database. Controlled 1-7 letters for wills and entered into case file to be viewed by probate attorney.

Administrative Assistants/Customer Service Coordinator VCE - Richardson, TX - September 2015 to October 2015 Created detailed expense reports and requests for capital expenditures.Ordered and distributed office supplies while adhering to a fixed office budget.Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Directed guests and routed deliveries and courier services. Screened applicant resumes and coordinated both phone and in-person interviews. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates.Helped distribute employee notices and mail around the office.

Administrative Assistant/Collections

ALLY FINANCIAL - Lewisville, TX - June 2010 to October 2014 Received and screened high volume of internal and external communications, including email and mail. Cure letters, issuing payment demand letters requesting Charge off letters, settlement offers, pay off quotes approved late fee waiver's, demographic updates Compiled company information and related material and distributed it to candidates. verifying Insurance through auto database Obtained signatures for financial documents and internal and external invoices. Investigated and resolved customer inquiries and complaints in an empathetic

manner Solved unresolved customer issues Promptly responded to inquiries and requests from prospective customers by mail or email. Strong leader of customer support staff Followed-through on all critical inter- departmental escalations to increase customer retention rates Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Loss Mitigation Specialist

ALLY FINANCIAL - Lewisville, TX - June 2008 to June 2010 Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls Addressed and resolved customer product and complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Evaluated consumer reports on a monthly basis.

Referred unresolved customer grievances to designated departments for legal action. Administrative Assistants/Customer Service

Nicky's Muffler - Plano, TX - January 2000 to June 2008 Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Provided an elevated customer experience to generate a loyal clientele. Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Greeted customers entering the store to ascertain what each customer wanted or needed. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Added new material to file records and created new records. Assisted with receptionist duties, file organization and research and development. Scanned documentation and entered into the database.

Obtained scanned records and uploaded them into the database. SKILLS

Word. light Quick books database phones calendars ect (8 years), PDP, Lori, Sam, CRM, Phones (10+ years), Computer fax out look mail Concur lotus notes (10+ years), appointments processing navigating, typing (10+ years), appointments processing navigating (10+ years) LINKS

https://www.linkedin.com/in/rebecca-johnson-087b2620 AWARDS

ACE- Achieving Company Excellence

August 2014

ACE- Achieving Company Excellence

Reward given by Operations Manager

August 2014

On Monday Augest 5th 2014 I was given an award for my idea and partcipation in the ACE Program GMAC/Ally

Lisa Todd

June 2014

Lisa todd sent a request to teamleader and OM for Rebecca Johnson to be knowledged for her excellent response to Lisa Todd collection request. Admin Asst

Earl C Colomb

July 2014

Earl Colomb requested Rebecca Johnson be noticed for her fast response to his collection request. Mr Colomb sent an email to team/leader and OM saying Rebecca Johnson was excellent in helping the collections department meet targeted goals.

Admin Asst

Rachal Conrad

September 2014

Rachal Conrad sent an email also asking that team leader and OM praise Rebecca in her fast response for the collections departments.

Debra Hall

Debra Hall

December 2014

Miss Hall, sent request to OM and team leader asking that Rebecca Johnson be noticed for her training skills on computer functions .

Admin Asst

Nick's Muffler

January 2000

Award given for best customer service in processing for office manager from 2000- 2008 CERTIFICATIONS

Administrative Assistant

Administrative Assistant/Collections

Customer Service Coordinator

front office Receptionist client support

Insurance Verification

ADDITIONAL INFORMATION

SKILLS

Types 35-40 WPM Strong interpersonal skills

Light Quickbooks Billing Insurance eligibility verifications Light Microsoft Word Billing Collections invoices

Onboard New Hires Databases

FMLA comprehension Background checks

Strong client relations Office Strong interpersonal skills Creative problem solver Multi-line phone operation proficiency Customer service award Strong problem solving aptitude Negotiation expert Negotiation expert

Microsoft Outlook, Front Office Receptionists

Light Microsoft Word

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