Veliz Gonzalez, Jose Enrique

**** * **** ***, *****, Fl, 33614, US

Mobile: 813-***-****, E-mail: acxaoc@r.postjobfree.com

LinkedIn: https://www.linkedin.com/pub/jose-enrique-veliz-gonzalez/36/747/359

Profile

Professional with 14+ years of Information Technology experience who provides top-notch service, sets high standards, and exceeds expectations.

Highly motivated, dependable troubleshooter and problem-solver.

Customer-focused performer who is committed to quality in every task – from personal interaction with coworkers and users to high level of service provided to company/customer.

Valued contributor who performs confidently and effectively under pressure and thrives on challenge.

Enthusiastic learner who quickly grasps new concepts and technical skills.

Technical Skills

●Network administration

●Database administration

●IT Security (Hardware/Software)

●Email administration

●MS Windows

●MS Office

●Internet Browsers

●MS SQL Server

●Visual FoxPro

●Visual Basic for Applications

●Centralized antivirus administration

●MS Exchange Server

●Virtualization (VMWare)

●Datacenters administration

●Software Developing

●Systems Analysis

●Customer Support

●OTP Authentication

●Internet Banklng

●WSUS

●Configuration and Management of Surveillance and Access Control Systems

Professional Experience

Tax Professional, H&R Block, Tampa, FL, December 2015 – present

●Tax returns preparation

Communications Technician, Network Concern Inc, Tampa, FL, November 2015 – present

●Low voltage networks installation

●IT Problem-resolution

IT Manager, Republic Bank Limited – Havana Representative Office, La Habana, Cuba, Dec 2004 to Jul 2015

●Design, installation and management of local network

●Design, installation and management of remote networks

●Design and management of customer-facing website for providing real-time customers’ statements / receiving customers’ instructions.

●Design and (continuous) development of multicurrency banking systems:

●Implementation of International Exchange Transfer (IXT) files to automate transfer of data between systems.

●Integration of some bank’s systems outputs with local systems.

●Design and implementation of Codes Signature Cards to authenticate transactions on the websites.

●Implementation of One Time Password (OTP) Authentication Devices to strengthen the authentication of transactions on the websites.

●Design of third-party payment gateway integration into our websites to facilitate customer’s ecommerce.

●Implementation of OTP Double Factor authentication for all RBH staff strengthening network security.

●Installation of vPop3 and further migrations to MDaemon and later to Exchange Server2010.

●Installation of ISA Server 2004 and further migration to IPCop.

●Installation of PIX501 and further migration to PIX515 and ASA5510.

●Installation and management of centralized antivirus professional suite (Kaspersky).

●Installation and management of centralized Microsoft Updates system.

●Installation and management of Surveillance, Access Control and Intruder Detection systems.

●Installation and training staff in the use of diverse software.

IT Specialist, Caribbean Finance Limited, La Habana, Cuba, Dec 2000 to Nov 2004.

●Design, installation and management of CariFin’s network.

●Design and development of multicurrency systems:

●Integration of some bank’s systems outputs with company’s systems.

●Installation and management of centralized antivirus professional suite.

●Installation and management of centralized Microsoft Updates system.

●Installation and training staff in the use of diverse software.

Education

●Bachelor Degree in Computers Science, University of Havana, 1993 (Gold Degree, 4.98/5)

●IT for Directives, University of Alcala de Henares, Spain, 1996

●SWIFT training courses, Trinidad & Tobago, 2005

●Anti money laundering seminar (ACAMS), Uruguay, 2011

Achievements

●Responded to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software, networking, and other computer-related, Web, and telecom technologies.

●Provided prompt, accurate, and respectful support to users, employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction.

●Took initiative to learn company internal organizational structure to optimize problem-resolution efficiency.

●Applied troubleshooting techniques to verify solutions.

●Contributed ideas to improve customer service and suggested ways for second-level support to interact with customers and remain in the loop.

●Frequently resolved issues with little or no supervision.

●Quickly learned new tasks and rapidly resolved customer problems.

●Consistently delivered rapid, outstanding service and support, resulting in a high level of customer satisfaction; kept users updated on resolutions.

●Supported multiple system upgrades and office relocations.

●Maintained up-to-date knowledge of changing technology to benefit customers.

●Frequently volunteering for assignments above and beyond daily job description, as well as delivering on-time, complete solutions, doing whatever it took to get the job done, keeping coworkers and management well informed, offering suggestions to improve teams’ efficiency, and providing expedient resolutions to user problems.

●Saved travel time to remote location office several hours away and quickly solved user problem by managing remote networks to resolve/diagnose user issue.

Contact this candidate