Windows and VMWare administration. SQL adminstration and development.
Resume:
Veliz Gonzalez, Jose Enrique
**** * **** ***, *****, Fl, 33614, US
Mobile: 813-***-****, E-mail: ********@*****.***
LinkedIn: https://www.linkedin.com/pub/jose-enrique-veliz-gonzalez/36/747/359
Profile
Professional with 14+ years of Information Technology experience who provides top-notch service, sets high standards, and exceeds expectations.
Highly motivated, dependable troubleshooter and problem-solver.
Customer-focused performer who is committed to quality in every task – from personal interaction with coworkers and users to high level of service provided to company/customer.
Valued contributor who performs confidently and effectively under pressure and thrives on challenge.
Enthusiastic learner who quickly grasps new concepts and technical skills.
Technical Skills
●Network administration
●Database administration
●IT Security (Hardware/Software)
●Email administration
●MS Windows
●MS Office
●Internet Browsers
●MS SQL Server
●Visual FoxPro
●Visual Basic for Applications
●Centralized antivirus administration
●MS Exchange Server
●Virtualization (VMWare)
●Datacenters administration
●Software Developing
●Systems Analysis
●Customer Support
●OTP Authentication
●Internet Banklng
●WSUS
●Configuration and Management of Surveillance and Access Control Systems
Professional Experience
Tax Professional, H&R Block, Tampa, FL, December 2015 – present
●Tax returns preparation
Communications Technician, Network Concern Inc, Tampa, FL, November 2015 – present
●Low voltage networks installation
●IT Problem-resolution
IT Manager, Republic Bank Limited – Havana Representative Office, La Habana, Cuba, Dec 2004 to Jul 2015
●Design, installation and management of local network
●Design, installation and management of remote networks
●Design and management of customer-facing website for providing real-time customers’ statements / receiving customers’ instructions.
●Design and (continuous) development of multicurrency banking systems:
●Implementation of International Exchange Transfer (IXT) files to automate transfer of data between systems.
●Integration of some bank’s systems outputs with local systems.
●Design and implementation of Codes Signature Cards to authenticate transactions on the websites.
●Implementation of One Time Password (OTP) Authentication Devices to strengthen the authentication of transactions on the websites.
●Design of third-party payment gateway integration into our websites to facilitate customer’s ecommerce.
●Implementation of OTP Double Factor authentication for all RBH staff strengthening network security.
●Installation of vPop3 and further migrations to MDaemon and later to Exchange Server2010.
●Installation of ISA Server 2004 and further migration to IPCop.
●Installation of PIX501 and further migration to PIX515 and ASA5510.
●Installation and management of centralized antivirus professional suite (Kaspersky).
●Installation and management of centralized Microsoft Updates system.
●Installation and management of Surveillance, Access Control and Intruder Detection systems.
●Installation and training staff in the use of diverse software.
IT Specialist, Caribbean Finance Limited, La Habana, Cuba, Dec 2000 to Nov 2004.
●Design, installation and management of CariFin’s network.
●Design and development of multicurrency systems:
●Integration of some bank’s systems outputs with company’s systems.
●Installation and management of centralized antivirus professional suite.
●Installation and management of centralized Microsoft Updates system.
●Installation and training staff in the use of diverse software.
Education
●Bachelor Degree in Computers Science, University of Havana, 1993 (Gold Degree, 4.98/5)
●IT for Directives, University of Alcala de Henares, Spain, 1996
●SWIFT training courses, Trinidad & Tobago, 2005
●Anti money laundering seminar (ACAMS), Uruguay, 2011
Achievements
●Responded to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software, networking, and other computer-related, Web, and telecom technologies.
●Provided prompt, accurate, and respectful support to users, employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction.
●Took initiative to learn company internal organizational structure to optimize problem-resolution efficiency.
●Applied troubleshooting techniques to verify solutions.
●Contributed ideas to improve customer service and suggested ways for second-level support to interact with customers and remain in the loop.
●Frequently resolved issues with little or no supervision.
●Quickly learned new tasks and rapidly resolved customer problems.
●Consistently delivered rapid, outstanding service and support, resulting in a high level of customer satisfaction; kept users updated on resolutions.
●Supported multiple system upgrades and office relocations.
●Maintained up-to-date knowledge of changing technology to benefit customers.
●Frequently volunteering for assignments above and beyond daily job description, as well as delivering on-time, complete solutions, doing whatever it took to get the job done, keeping coworkers and management well informed, offering suggestions to improve teams’ efficiency, and providing expedient resolutions to user problems.
●Saved travel time to remote location office several hours away and quickly solved user problem by managing remote networks to resolve/diagnose user issue.
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