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Customer Service Manager

Pasig, National Capital Region, Philippines
October 29, 2016

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Richmond Necitos S. Oriondo

Home Address: *** ******** **., *******, ******** 4231

City Address: Bethany Apartment Suite 3B

**** *. ******* **. **** Carmona Makati City

Mobile: +639**-*******, +639**-*******



2002 Bachelor of Science in Architecture

Pamantasan ng Lungsod ng Maynila, Philippines

1994 High School Diploma

Nasugbu Institute, Philippines

Professional Experience

April 2015- October 2016 AT&T Bilingual Consultant for Order Management (English and Spanish)

Sutherland Global Services

Resolve technical issues for TV, Internet and Telephone orders for English and Spanish customers

Interpret and translate for other departments who needs assistance with Spanish customers

Create Documentations on all assisted calls

June 2014 –April 2015 AT&T Techniucal Support Representative for Voice Porting

Alorica Pacific Rim, 11th F loor Citibank Bulilding, Paseo De Roxas Makati, MM

Create Documents for orders of telephone number transfers

Performing all trouble shooting for telephone lines to be activated to AT&T Uverse Voice (Land Line), it includes calling all telephone Providers in the USA and AT&T Supports to fix issues with porting delays,calling Customers to obtain / correct their requirements to be able for their Telephone Numbers to have clearance for transfering to AT&T and activate telephone lines once confirmation from Competitive Local Providers has been received

Receive calls from Customers, Technicians, other AT&T departments for phoneline troubleshooting

Provide valid Telephone Numbers if Customers telephone cannot be ported

August 2012-May2014 Food Server

Walt Disney Concert Hall Los Angeles, California USA

Assisted in the preparation and set-up of the fine dining area of the concert hall

Performed all services in a very professional manner and high standard even in a very short period of time

Provided all the needs and requests of the guest in very timely manner and great presentation

July 2011-August 2012 Pool Server/Cocktail Server

Marriott Hotel Downtown Los Angeles, California USA

Provided all food and beverage services for the pool area and outside dining of the hotel

Performed all the duties for the preparation of necessities for daily basis and scheduled events and functions of the hotel restaurant

Worked as an excellent group member and asset to achieve goals of the company

October 2010-June 2011 Food Server

Palm Beach Marriott Singer Island Beach Resort & Spa, Florida USA

Assisted in preparation and presentation of ammenities and delivery of all guest food orders in a timely and professional manner

Performed all services with excellent customer service, etiquette and a positive attitude especially towards problem-solving

Worked as part of a team of servers to assure constant coverage of all fine dining and food and beverage staffing needs

June 2008 – April 2010 Shop Supervisor

Donlyson Autconcepts, La Puente/Eagle Rock, California USA

Provided overall shop service and employee supervision, management, oversight and quality inspection

Controlled and ordered materials for inventory and supervised on-site car show set-up

Assisted in custom auto body repair, replacement, and installation services as well as paint prep, detail, and accessory fabrication

March 2005 – March 2008 Manager/Assistant Manager/Server

Pinoy Pinay Filipino Fast Food, West Covina, California USA

Started as server and successfully promoted to store manager

Oversaw food inventory, food safety, food preparation, food presentation, catering delivery, employee supervision, customer service, and cash registry

Responsible for reviewing employee payroll, managing large orders, and scheduling/coordinating store repairs

February 2004 – February 2005 Office Assistant

Jorge Mundo Accounting, Cerritos, California USA

Computed payroll of employees for several restaurants owned by same owner

Assisted in completing tax returns for the business

Filed and organized invoices and payments

January 2003 – January 2004 Seafood/Meat Food Preparation

Philippine Grocery, Vallejo, California USA

Handled cleaning and preparation of seafood and meat for grocery display

Directly served customers, including slicing meat and seafood for orders and assisting with questions regarding items and prices in the store

Stocked store each morning and prepared inventory for display

Special Skills & Abilities

Good Command of English, Spanish, and Filipino Language (Tri-Lingual)

Excellent Customer Service & Consumer Relations

Superior Business Etiquette

Outstanding Supervisory and Organizational Management

Extremely Strong Work Ethic & Attitude

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