Richmond Necitos S. Oriondo
Home Address: *** ******** **., *******, ******** 4231
City Address: Bethany Apartment Suite 3B
**** *. ******* **. **** Carmona Makati City
Mobile: +639**-*******, +639**-*******
Email: acxao3@r.postjobfree.com
Education
2002 Bachelor of Science in Architecture
Pamantasan ng Lungsod ng Maynila, Philippines
1994 High School Diploma
Nasugbu Institute, Philippines
Professional Experience
April 2015- October 2016 AT&T Bilingual Consultant for Order Management (English and Spanish)
Sutherland Global Services
Resolve technical issues for TV, Internet and Telephone orders for English and Spanish customers
Interpret and translate for other departments who needs assistance with Spanish customers
Create Documentations on all assisted calls
June 2014 –April 2015 AT&T Techniucal Support Representative for Voice Porting
Alorica Pacific Rim, 11th F loor Citibank Bulilding, Paseo De Roxas Makati, MM
Create Documents for orders of telephone number transfers
Performing all trouble shooting for telephone lines to be activated to AT&T Uverse Voice (Land Line), it includes calling all telephone Providers in the USA and AT&T Supports to fix issues with porting delays,calling Customers to obtain / correct their requirements to be able for their Telephone Numbers to have clearance for transfering to AT&T and activate telephone lines once confirmation from Competitive Local Providers has been received
Receive calls from Customers, Technicians, other AT&T departments for phoneline troubleshooting
Provide valid Telephone Numbers if Customers telephone cannot be ported
August 2012-May2014 Food Server
Walt Disney Concert Hall Los Angeles, California USA
Assisted in the preparation and set-up of the fine dining area of the concert hall
Performed all services in a very professional manner and high standard even in a very short period of time
Provided all the needs and requests of the guest in very timely manner and great presentation
July 2011-August 2012 Pool Server/Cocktail Server
Marriott Hotel Downtown Los Angeles, California USA
Provided all food and beverage services for the pool area and outside dining of the hotel
Performed all the duties for the preparation of necessities for daily basis and scheduled events and functions of the hotel restaurant
Worked as an excellent group member and asset to achieve goals of the company
October 2010-June 2011 Food Server
Palm Beach Marriott Singer Island Beach Resort & Spa, Florida USA
Assisted in preparation and presentation of ammenities and delivery of all guest food orders in a timely and professional manner
Performed all services with excellent customer service, etiquette and a positive attitude especially towards problem-solving
Worked as part of a team of servers to assure constant coverage of all fine dining and food and beverage staffing needs
June 2008 – April 2010 Shop Supervisor
Donlyson Autconcepts, La Puente/Eagle Rock, California USA
Provided overall shop service and employee supervision, management, oversight and quality inspection
Controlled and ordered materials for inventory and supervised on-site car show set-up
Assisted in custom auto body repair, replacement, and installation services as well as paint prep, detail, and accessory fabrication
March 2005 – March 2008 Manager/Assistant Manager/Server
Pinoy Pinay Filipino Fast Food, West Covina, California USA
Started as server and successfully promoted to store manager
Oversaw food inventory, food safety, food preparation, food presentation, catering delivery, employee supervision, customer service, and cash registry
Responsible for reviewing employee payroll, managing large orders, and scheduling/coordinating store repairs
February 2004 – February 2005 Office Assistant
Jorge Mundo Accounting, Cerritos, California USA
Computed payroll of employees for several restaurants owned by same owner
Assisted in completing tax returns for the business
Filed and organized invoices and payments
January 2003 – January 2004 Seafood/Meat Food Preparation
Philippine Grocery, Vallejo, California USA
Handled cleaning and preparation of seafood and meat for grocery display
Directly served customers, including slicing meat and seafood for orders and assisting with questions regarding items and prices in the store
Stocked store each morning and prepared inventory for display
Special Skills & Abilities
Good Command of English, Spanish, and Filipino Language (Tri-Lingual)
Excellent Customer Service & Consumer Relations
Superior Business Etiquette
Outstanding Supervisory and Organizational Management
Extremely Strong Work Ethic & Attitude