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Customer Service

Location:
Denver, Colorado, United States
Posted:
October 29, 2016

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Luke A. Redd

Erie, Colorado ***** 713-***-**** acxao1@r.postjobfree.com

Operations Director Business Unit Manager

Influential professional managing all aspects of district operations and services including safety and regulatory compliance, staffing, employee development, budgets, earnings, health and safety coordination, and standard operating procedures. Expertise with providing managerial oversight over sales and operations, supplying compression equipment and services to the oil and gas industry. Skilled with equipment and fleet management, ensuring assets remain properly maintained and operational to best serve customer base. Collaborative leader with motivational style that propels performance and sustains growth. CORE COMPETENCIES

Strategic Planning & Execution Supply Chain Management P&L/Budget Management Customer Relations Financial Forecasting & Tracking Sales Negotiations Regulatory & Audit Compliance Expense Control Contract Negotiations & Administrations Inventory Control Process Re-Engineering Team Leadership Professional Experience and Accomplishments

Repeatedly retained and promoted to leadership positions during periods of mergers and acquisitions. Often assigned to turnaround underperforming operations, increase revenues, cut labor and operating costs, consolidate and streamline business processes, and improve employee morale and customer relationships. ARCHROCK PARTNERS, L.P.-Houston, Texas 3/2016–7/2016 Archrock was formed in 2015 when Exterran® separated its global product line and non-U.S. compression rental and compression full services businesses from its U.S. contract compression services operations. Operations Services Director

Directed customer relationships and contract negotiations for all regional accounts. Oversaw and managed operational expenses, budgeting, equipment maintenance, profit and loss, and numerous other key aspects to satisfy and comply with regional customer, regulatory, and internal company standards.

Saved over $6 million in Q1 of 2016 by directing team of 4 in analyzing and properly approving all recommendations for capital spending.

Controlled $65 million of fully assembled, in-stock compressor units by monitoring numerous supply chain facilities to manage inventory movement and stock of machinery and parts needed to repair compressors.

Supervised emission management process and associated managers to ensure compliance with quarterly, semi-annual, and annual test procedures on in-field equipment to remain within required regulatory and government permits. Facilitated audits into documentation and testing procedures by corresponding with state government officials. Achieved new level of compliance in every area of air emissions nationwide.

Developed a tracking tool to maintain compliance with Quad Z and Quad O Governmental regulations.

Coordinate duties of highly specialized technicians and repair experts to service isolated incidents within equipment repair beyond regular scope or capabilities of regular technical support team. Collaborated with Business Unit Director and Operations Manager to facilitate in-field process.

Organized and supervised the repair and repurpose of downed or out-of-use equipment to conduct necessary upgrades, updates, and recertification for redistribution into the operating field. Coordinated with sales team to reconfigure equipment based on customer specifications.

Managed customer invoicing for technical services on purchased, privately owned customer products. Developed processes to reduce receivables invoicing to best realize aftermarket services revenue. Luke A. Redd

Page 2 Erie, Colorado 80516 713-***-**** acxao1@r.postjobfree.com ARCHROCK/EXTERRAN® 3/2007–3/2016

Business Unit Director-Midland, Texas (10/2013–3/2016) Turned the underperforming business around by restructuring operations, creating additional service areas, and improving existing business relationships to increase revenue and shareholder value. Realized $125 million annual revenues at peak operation through strategic planning and strong team and operational leadership.

Realized $2.7 million per month in sustainable revenue by delivering over 140,000 horsepower to more than 160 customers in the Permian Business Unit, the company’s largest horsepower and revenue growth.

Achieved the highest Gallup score improvements in 2015 of any business unit across North America.

Optimized labor efficiencies and controlled labor costs by evaluating and analyzing existing maintenance processes. Created Excel spreadsheet to track labor expenses and set targets and goals to achieve best practices. Significantly increased employee morale, on-time deliverables, and customer service.

Led process re-engineering and business development to standardize customer relationship management, contract negotiations, and service delivery across territory to produce cohesive working methods.

Strengthened customer relationships by implementing monthly and quarterly meetings to review operational and sales performance and understand future customer requirements. Established goals and targets to improve performance, increasing market share and customer satisfaction. Operations Services Director- Denver, Colorado (3/2009–10/2013) Created and implemented policies and procedures to define obsolete and overstocked inventory, resulting in more effective use of warehouse space, resources, and inventory management. Improved process efficiencies and reduced waste.

Captured $8 million in cost savings by reducing North America obsolete and slow moving Inventory 60%.

Slashed invoicing cycle time from 45 days to 18 days by re-engineering aftermarket invoicing process for technical support by centralizing billing services to one location, improving cash flow and billing accuracy. Business Unit Director-Denver, Colorado (3/2007–3/2009) Led the integration and merger of Universal Compression and Hanover Compression into one new company, Exterran Holdings. Established and maintained relationships with customers from both companies.

Reorganized the footprint within the Northern Rockies for much better speed to market and service coverage while making the business one of the most profitable business units in North America.

Led change management activities by conducting town hall meetings with customers and regular team meetings to ensure a cohesive working environment to meet internal and external customer expectations.

Managed profit and loss by evaluating work order system used to track and identify operational expenses, high-cost units, and high-cost expenditures, minimizing and reducing preventable costs by coordinating effective maintenance schedules to properly manage in-field assets throughout production lifecycle.

Collaborated with financial planning and analysis team members to develop expenditures for a 12-month period. Tracked performance against original budget in SalesForce and provided reporting outlining details.

Tracked, flagged, and conducted training for entire workforce to ensure they obtained comprehensive safety training and comply with associated regulatory standards and protocols. UNIVERSAL COMPRESSION/EXTERRAN® 2004–2007

Business Unit Director-Eastern U.S.

Directed customer relationships and contract negotiations for all accounts within region. Oversaw and managed operational expenses, budgeting processes, equipment maintenance, profit and loss, and other key aspects to satisfy and comply with regional customer, regulatory, and internal company standards.



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