Quality Engineer Customer
Resume:
CHARLES ANTHONY ALLEN
ASQ Certified QA
Burlington, NC 27215
Email: **************@*****.***
PROFILE Enthusiastic individual with strong leadership & teamwork abilities. Strengths include: highly effective problem solving skills, unquestionable character, exceptional planning and organization abilities, and a talent for exceeding goals.
TECHNICAL Adept in operating a variety of software including Microsoft Office, IQFMEA, Covisint,
SKILLS Product Manager, Vantage, SAP, JD Edwards, MiniTab, and computer-aided drafting 2D & 3D
Solid modeling including AutoCAD and CATIA. Auditing to FAA, ISO9000, AS9100, & TS16949 standards. American Society for Quality - Certified Quality Auditor.
EXPERIENCE
Sr. Quality Engineer, Johnson Controls Inc. Power Solutions Kernersville, NC (2013 – Present)
* Leads and support facility quality and manufacturing programs.
* Develop and implement continuous improvement plans for OEM and Aftermarket customer(s).
* Work with end item customers on improving quality, and conduct internal & external audits and issue reports outlining the results of the audit.
* Lead in facility problem solving activities to satisfy Customer Concerns
* Procure gages required for prototype/production on a timely basis.
* Co-author Process Flow/PFMEA/Control Plan development in collaboration with cross-functional team, ensuring adherence to AIAG guidelines.
Quality Engineer, GKN Driveline Automotive Corporation Roxboro, NC (2011 – 2012)
* Participates in and support facility quality and manufacturing programs.
* Develop and implement continuous improvement plans for each customer.
* Visit Customer sites, write reports, and initiate actions to solve customer problems
* Work with suppliers on improving quality, and conduct internal & external (supplier) audits and issue reports outlining the results of the audit.
* Lead in facility problem solving activities to satisfy Customer Concerns
* Coordinate ISIR (Initial Sample Inspection Report) and other requirements as necessary to stage “C” new programs and stage “D” mature programs following AIAG & Customer specifications.
* Procure gages required for prototype/production on a timely basis.
* Co-author PFMEA/Control Plan development in collaboration with cross-functional team, ensuring adherence to AIAG guidelines.
Quality Engineer, Firstmark Aerospace Corporation Durham, NC (2005 – 2010).
* Participates as a team member of the Quality Assurance group in support of manufacturing product teams.
* Evaluates product, process, and supplier quality issues with various support functions (Incoming Inspection, Purchasing, Operations, and Manufacturing Engineering).
* Performs product and process control audits to verify FMEA, control plans, and process flows. Provides administrative updates to these documents as needed.
* Compiles Product Team’s quality data in preparation for presentations to the Site Leadership Team.
* Maintains quality metrics and reacts to unfavorable trends in quality data for suppliers, operations, and customers.
* Supports engineering in the development and maintenance of the actual product build instructions.
Quality Engineer, Walter Kidde PLC Mebane, NC (2002 – 2005).
* Create quality monitoring and improvement processes that enable aluminum and steel manufacturing self-sufficiency in the verification and measurements of products and service quality.
* Initiate and measure performance of the overall quality procedures of products and services through statistical process control studies and procedure audits.
* Track and analyze company quality through field return studies of product.
* Coordinate effects with manufacturing engineers in identification of system improvements or in the implementation of quality improvement systems
Quality Assurance Engineer, Republic Mortgage Insurance Company Winston Salem NC. (2001 – 2002).
* Create quality monitoring and improvement processes that enable zone offices and client sites self-sufficiency in the verification and measurements of products and service quality.
* Initiate and measure performance of the overall quality of products and services through periodic audits and risk management analysis.
* Track and analyze company quality trends and identify sources of errors.
* Monitor and analyze disputed loans and early payment defaults activities and outcomes.
* Collaborate with cross-functional teams in identification of system improvements or in the implementation of quality improvement systems.
Quality Engineer/Paint Line Supervisor, Flextronics Enclosures (Flextronics International) Smithfield, NC. (2000 – 2001).
* Developed and documented methods and procedures for inspection, testing, and evaluation of manufactured products, which meet customer specifications.
* Ensured proper quality plans were in place for manufacturing.
* Developed quality plans for product transfer.
Initiated and implemented corrective action plans to address non-conformities of quality plans for metal fabrication and assembly department areas.
* Responsible for providing direction for powder coating operations, training new and existing employees on all related policies and procedures, emphasizing safety awareness among employees.
* Responsible for product meeting customer specification during pre and postproduction, while spearheading efforts to minimize scrap and rework.
* Scheduled preventative maintenance, inventory and other materials needed to ensure productivity for powder coating operations.
Tooling (New Products)&Resident Engineer, Black & Decker NAPT Fayetteville, NC (1996 - 2000).
* Generated engineering change activities for the purposes of material purchase, product assembly, bill of material structure, unit cost reduction, warranty corrections, and product performance.
* Participated in industrial engineering events such as KAIZEN, and 6 (Six Sigma) to maximize efficiency on assembly lines via personnel, equipment, and product.
* Participated in ISO 9000 certification reviews.
* Developed and evaluated tool designs submitted by tooling vendors, qualifying approved designs and updating visual documentation for supplier database.
* Redesigned existing tools to conform to changing standards to improve or maintain production.
EDUCATION North Carolina Agricultural & Technical State University, Greensboro NC;
Bachelor of Science in Industrial Technology with a Manufacturing Systems Concentration. Honors Graduate May 1999.
Central Carolina Community College, Sanford NC;
Associates of Applied Science in Drafting and Design Engineer Technology.
August 1995
REFERENCES Available upon request.
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