Bodavann N. Cotriss
***** *********** ***~ Morgan Hill, CA 95037
Home: 408-***-**** Email: acxaja@r.postjobfree.com Mobile: 408-***-****
SUMMARY OF QUALIFICATIONS
Dynamic, accomplished professional who offers a solid background of experience that has honed skills in several key areas. Highly analytical, innovative, and organized with a history of developing and implementing effective strategies that facilitate smooth workflow. Proven success at accurately analyzing organizational needs and delivering effective solutions. Outstanding communication, negotiation, and interpersonal skills that result in productive internal and external relationships at all levels. Independent self-starter and effective leader that develops cohesive teams and fosters collaborative efforts toward goals. Strong critical thinking, problem solving, and time management skills with proven success handling multiple responsibilities and projects in high-pressure environments. Highly enthusiastic customer service representative with 4+ years client interface experience.
CORE STRENGTHS
MS Windows and Mac proficient
Problem solver
Fast learner
Strong client relations
Adaptibility
Conflict resolution
Strong organizational skills
Creative problem solver
Listening skills
Excellent communication skills
EDUCATION
SAN JOSE STATE UNIVERSITY, San Jose, California
Bachelor of Science in Business Administration Candidate
Completed three years of studies towards degree to date.
EMPLOYMENT HISTORY
Ampro ADLINK Technology, Inc., San Jose, CA March 2008 -PRESENT
Customer Account Manager
Generate new and repeat sales by providing product and technical information in a timely manner
Recommend alternate products based on cost, availability or specifications
Present price, credit and terms in accordance with standard procedures and customers’ profitability profile
Accurately process customer transactions such as orders, quotes or returns (RMA)
Provide accurate information regarding availability of in-stock items
Obtain accurate information from vendors relating to shipment dates and expected date of delivery
Educate customers about terminology, features and benefits of products
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Setup and maintain customer files
Identify trends in customer satisfaction or dissatisfaction
Manage time effectively, meet personal goals & work effectively with other members of distribution team
Communicate to the purchasing department unexpected increases or decreases in demand for products
Present a professional image at all times to customers and vendors
Perform other duties as assigned.
Bodavann N. Cotriss Page Two
FINANCIAL TITLE COMPANY, San Jose, California 2005 – 2007
Escrow Officer
Closed Real property escrows, including, but not limited to, the sale, lease, exchange, or transfer of title, and loans or other obligations secured by a lien upon real property.
Depository for Proceeds or other property for disbursal or use in payment of the cost of labor, material, services, permits, fees, or other items of expense incurred in the construction of improvements upon real property.
Maintain accurate accounting of funds and transaction details in documented form.
Point of contact for all information pertinent to transaction
Maintain up to date knowledge of changes to the laws and regulations that govern the transfer of real property. Knowledge of State specific documentation and preparation of same in accordance with industry standard
CHICAGO TITLE COMPANY, San Jose, California 2002 – 2005
Escrow Officer
Responsible for all facets of closing real estate transactions in California state including title analysis, drafting of HUD-1 statements, and lien elimination. Also responsible for disbursing and managing funds of trust account in compliance with California State.
Average volume 60-100 closings per month. Responsible for opening new orders, signing, dispersing files, clearing title and correspondence with clients, brokers, appraisers, lenders, and real estate agents.
SANMINA / E-M-SOLUTIONS, Fremont, California 1999 – 2001
Human Resources Generalist
Responsible for all human resource activities to include employment, compensation, labor relations, benefits, and training and development.
Interview job applicants; review application/resume; evaluate applicant skills and make recommendations regarding applicant's qualifications.
Prepare and maintain company salary structure, job documentation, and job evaluation systems. Complete salary survey questionnaires.
Prepare, process and distribute payroll.
Design and conduct new employee orientations.
Administer and explain benefits to employees, serve as liaison between employees and insurance carriers.
ADDITIONAL SKILLS
Computer: Proficient with Windows and Mac, Microsoft Suites, MAS90, ADP for PC, Windows, ReportSmith, Pro Business, Shop Vu, Report Writer, HRIS system, Navision, Agile, SAP, Google Docs, Arena, and web browsers
REFFERENCE AVAILABLE UPON REQUEST