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Customer Service Representative

Morgan Hill, California, United States
October 28, 2016

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Bodavann N. Cotriss

***** *********** ***~ Morgan Hill, CA 95037

Home: 408-***-**** Email: Mobile: 408-***-****


Dynamic, accomplished professional who offers a solid background of experience that has honed skills in several key areas. Highly analytical, innovative, and organized with a history of developing and implementing effective strategies that facilitate smooth workflow. Proven success at accurately analyzing organizational needs and delivering effective solutions. Outstanding communication, negotiation, and interpersonal skills that result in productive internal and external relationships at all levels. Independent self-starter and effective leader that develops cohesive teams and fosters collaborative efforts toward goals. Strong critical thinking, problem solving, and time management skills with proven success handling multiple responsibilities and projects in high-pressure environments. Highly enthusiastic customer service representative with 4+ years client interface experience.


MS Windows and Mac proficient

Problem solver

Fast learner

Strong client relations


Conflict resolution

Strong organizational skills

Creative problem solver

Listening skills

Excellent communication skills



Bachelor of Science in Business Administration Candidate

Completed three years of studies towards degree to date.


Ampro ADLINK Technology, Inc., San Jose, CA March 2008 -PRESENT

Customer Account Manager

Generate new and repeat sales by providing product and technical information in a timely manner

Recommend alternate products based on cost, availability or specifications

Present price, credit and terms in accordance with standard procedures and customers’ profitability profile

Accurately process customer transactions such as orders, quotes or returns (RMA)

Provide accurate information regarding availability of in-stock items

Obtain accurate information from vendors relating to shipment dates and expected date of delivery

Educate customers about terminology, features and benefits of products

Monitor scheduled shipment dates to ensure timely delivery and expedite as needed

Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint

Setup and maintain customer files

Identify trends in customer satisfaction or dissatisfaction

Manage time effectively, meet personal goals & work effectively with other members of distribution team

Communicate to the purchasing department unexpected increases or decreases in demand for products

Present a professional image at all times to customers and vendors

Perform other duties as assigned.

Bodavann N. Cotriss Page Two

FINANCIAL TITLE COMPANY, San Jose, California 2005 – 2007

Escrow Officer

Closed Real property escrows, including, but not limited to, the sale, lease, exchange, or transfer of title, and loans or other obligations secured by a lien upon real property.

Depository for Proceeds or other property for disbursal or use in payment of the cost of labor, material, services, permits, fees, or other items of expense incurred in the construction of improvements upon real property.

Maintain accurate accounting of funds and transaction details in documented form.

Point of contact for all information pertinent to transaction

Maintain up to date knowledge of changes to the laws and regulations that govern the transfer of real property. Knowledge of State specific documentation and preparation of same in accordance with industry standard

CHICAGO TITLE COMPANY, San Jose, California 2002 – 2005

Escrow Officer

Responsible for all facets of closing real estate transactions in California state including title analysis, drafting of HUD-1 statements, and lien elimination. Also responsible for disbursing and managing funds of trust account in compliance with California State.

Average volume 60-100 closings per month. Responsible for opening new orders, signing, dispersing files, clearing title and correspondence with clients, brokers, appraisers, lenders, and real estate agents.

SANMINA / E-M-SOLUTIONS, Fremont, California 1999 – 2001

Human Resources Generalist

Responsible for all human resource activities to include employment, compensation, labor relations, benefits, and training and development.

Interview job applicants; review application/resume; evaluate applicant skills and make recommendations regarding applicant's qualifications.

Prepare and maintain company salary structure, job documentation, and job evaluation systems. Complete salary survey questionnaires.

Prepare, process and distribute payroll.

Design and conduct new employee orientations.

Administer and explain benefits to employees, serve as liaison between employees and insurance carriers.


Computer: Proficient with Windows and Mac, Microsoft Suites, MAS90, ADP for PC, Windows, ReportSmith, Pro Business, Shop Vu, Report Writer, HRIS system, Navision, Agile, SAP, Google Docs, Arena, and web browsers


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