David C Csiszer Jr. Desktop and Server Support
**** ******* ***** - **** ****, SC 29715 704-***-**** acxaij@r.postjobfree.com
Summary
Dedicated experienced IT Specialist supporting desktop, server, and other IT peripherals. Applies technologies to obtain the high efficiency to save time, money, and to enable more tasks to be accomplished. Adapts to changing technology and continuously researching learning. Thoroughly documents procedures, solutions, ticketing systems, and knowledge bases. Consistent, punctual, and has a history of exceptional attendance.
Skills
Server and PC implementation, administering, and troubleshooting, racking and removing servers, cable management. Mobile Device Management. Citrix, Lotus Notes, Exchange, Windows Server/Clients, Active Directory, DCs VMWare DNS, DHCP, Symantec Backup Exec. Understands network concepts such as subnets, routing, static and assigned IP addresses and able to communicate with Network teams to narrow problems down to the Server or Network end. Researching solutions through TechNet, Forums and other professional resources.
Professional Experience
Desktop Service Engineer
Atlas Copco 9/11 to Present
Supported HQ locally of 400 people, 1000 remote offices and users
Outlook, Lotus Notes, AirWatch with iPhones/Droids, CheckPoint VPN, MobilePASS, MS Office, Jabber, WebEx, SharePoint
Created Tips & Tricks courses and held classes through conference sessions
Created documentation and mail templates for IT Staff and users
Upgrade, migration, and implementation projects
Created and maintained AD accounts and File Server rights through groups with NTFS
SAP Solution Manager, dispatching tickets and user administration
Comporium Communications contracted through Insight Global 2/11 to 9/11
Desktop Support
Imaging Deploying Windows 7 PCs, transferring users’ data and files,documenting transfer information
Troubleshooting Windows XP/7, Outlook 03/07, MS Office 03/07, Lotus Notes, Wi-Fi, Cisco VPN, Printers
Used Footprints ticketing system to track work, run reports and make detailed notes on solutions.
PC Hardware, repaired/replaced or arranged warranted repairs with vendor
Taking inventory and keeping records for equipment and supplies
Documenting procedures and common fixes. Keeping records of PC and User changes.
Springs Global, US Inc 2/07 to 1/11
Server/Desktop Support
Creating backup schemes and monitoring and restores with Symantec Backup, fixing failed backups, rotating and sending tapes offsite from HQ and coordinated for remote sites
BES Server and Smartphone support and administration. Documented instructions and procedures for users
Exchange 2007 creating accounts and message tracing for troubleshooting, Server 2003/2008,
Active Directory, creating/maintaining user accounts, managing AD Groups and NTFS. Created and dismantled AD sites in coordination with the Network team. Built and deployed domain controllers
Created Files Shares and assigned various rights to AD Groups in NTFS for users to be assigned to groups based on needs.
Created and Shared Printers in AD, set assigned IP on DHCP server based on MAC address of printers
Published Apps and maintained/supported Citrix, troubleshooting Citrix servers in farm
Created and installed servers on VMWare, modified resources on virtual servers as needed. Fixed ESX servers with the aid of vendor support.
Desktop support, XP, Windows 7, MS Office and Outlook 2003-2010, Lotus Notes, iSeries, ISupport ticketing system
Troubleshoot PC and Server Hardware, repaired/replaced or arranged warranted repairs with vendor
Maintained and supported Agilysys DataMagine document management system, created failover procedure backing up the files to external disks and testing and documenting procedures to switch it over.
Maintaining and creating Lotus Notes accounts, giving access and troubleshooting.
Racking servers and cable management, server and equipment moves. Trouble shooting and replacing hardware on servers.
Troubleshooting Server and PC side of network to determine if problem is with Windows or an issue with Network team’s equipment. Verifying correct subnet, DNS entries, and checking for conflicts.
Rolled out Windows 2003 DC’s to various sites, transferred file shares and printers to new servers and set login scripts to switch users to new servers seamlessly. Finished with a Native 2003 AD, added and removed DCs as needed.
BB&T Contracted through Apex 10/06 to 2/07
Desktop Support
Desktop Support for Windows XP, onsite support for a section of branches and offices
Install maintenance, and fix of laptops, PCs, printers, and other peripherals
Troubleshooting Hardware and Software issues, connectivity to determine if it is the PC or settings
Multiple Contracts 2/06 to 10/06
PC Installer/Support
Multiple short contracts for PC Deployment, troubleshooting, XP
Springs Global, US Inc contracted through ICS 5/03 to 2/06
Desktop Support
Installation, and troubleshooting applications and operating systems
Maintaining and creating Lotus Notes accounts, set up on user PCs, giving access and troubleshooting
Installation, maintenance, and upgrades of PCs and laptops, hardware and software
Setup, changes, and maintenance of Active Directory user accounts, file directories, and printers.
Project, Visio, AD with Server 2000-2003, Symantec Ghost and Antivirus
Multiple Contracts 12/02 to 5/03
PC Installer/Support
Multiple short contracts for PC Deployment, troubleshooting, XP
Springs Global, US Inc contracted through ICS 9/02 to 12/02
Migration Support
Traveled to sites for migration from Novell network to Windows 2000 network..
Troubleshooting problems with programs, email, and TCP/IP settings.
Multiple Contracts 11/01 to 9/02
PC Installer/Support
Multiple short contracts for PC Deployment, troubleshooting, XP
Odell Associates Inc 6/99 to 11/01
Server/Desktop Support
Windows NT, Server, Windows 2000 Pro, Server, and Advanced Server, Exchange 5.5, Exchange 2000, Veritas Backup Exec, MS Office 98\ 2000, MS Project 98\2000, Active Directory
Jameson Corporation 6/95 to 6/99
Desktop Support
Worked in shipping until 97 then System admin. Assisted in upgrade from Novell to NT 4.0, PC support on Windows 95/98 stations
Certifications MCP – NT Workstation, Server, Ent Server, Net Essentials and Windows 2k Pro.
Education
ECPI College of Technology Charlotte, NC Started 4/4/97 Graduated 11/10/98
Diploma for Computer Technology. Accomplishments: National Vocational-Technical Honor Society, Membership chair. Awarded several certificates for outstanding academic merit and perfect attendance.
References
Available upon request