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Desktop Support Active Directory

Fort Mill, South Carolina, United States
October 28, 2016

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David C Csiszer Jr. Desktop and Server Support

**** ******* ***** - **** ****, SC 29715 704-***-****


Dedicated experienced IT Specialist supporting desktop, server, and other IT peripherals. Applies technologies to obtain the high efficiency to save time, money, and to enable more tasks to be accomplished. Adapts to changing technology and continuously researching learning. Thoroughly documents procedures, solutions, ticketing systems, and knowledge bases. Consistent, punctual, and has a history of exceptional attendance.


Server and PC implementation, administering, and troubleshooting, racking and removing servers, cable management. Mobile Device Management. Citrix, Lotus Notes, Exchange, Windows Server/Clients, Active Directory, DCs VMWare DNS, DHCP, Symantec Backup Exec. Understands network concepts such as subnets, routing, static and assigned IP addresses and able to communicate with Network teams to narrow problems down to the Server or Network end. Researching solutions through TechNet, Forums and other professional resources.

Professional Experience

Desktop Service Engineer

Atlas Copco 9/11 to Present

Supported HQ locally of 400 people, 1000 remote offices and users

Outlook, Lotus Notes, AirWatch with iPhones/Droids, CheckPoint VPN, MobilePASS, MS Office, Jabber, WebEx, SharePoint

Created Tips & Tricks courses and held classes through conference sessions

Created documentation and mail templates for IT Staff and users

Upgrade, migration, and implementation projects

Created and maintained AD accounts and File Server rights through groups with NTFS

SAP Solution Manager, dispatching tickets and user administration

Comporium Communications contracted through Insight Global 2/11 to 9/11

Desktop Support

Imaging Deploying Windows 7 PCs, transferring users’ data and files,documenting transfer information

Troubleshooting Windows XP/7, Outlook 03/07, MS Office 03/07, Lotus Notes, Wi-Fi, Cisco VPN, Printers

Used Footprints ticketing system to track work, run reports and make detailed notes on solutions.

PC Hardware, repaired/replaced or arranged warranted repairs with vendor

Taking inventory and keeping records for equipment and supplies

Documenting procedures and common fixes. Keeping records of PC and User changes.

Springs Global, US Inc 2/07 to 1/11

Server/Desktop Support

Creating backup schemes and monitoring and restores with Symantec Backup, fixing failed backups, rotating and sending tapes offsite from HQ and coordinated for remote sites

BES Server and Smartphone support and administration. Documented instructions and procedures for users

Exchange 2007 creating accounts and message tracing for troubleshooting, Server 2003/2008,

Active Directory, creating/maintaining user accounts, managing AD Groups and NTFS. Created and dismantled AD sites in coordination with the Network team. Built and deployed domain controllers

Created Files Shares and assigned various rights to AD Groups in NTFS for users to be assigned to groups based on needs.

Created and Shared Printers in AD, set assigned IP on DHCP server based on MAC address of printers

Published Apps and maintained/supported Citrix, troubleshooting Citrix servers in farm

Created and installed servers on VMWare, modified resources on virtual servers as needed. Fixed ESX servers with the aid of vendor support.

Desktop support, XP, Windows 7, MS Office and Outlook 2003-2010, Lotus Notes, iSeries, ISupport ticketing system

Troubleshoot PC and Server Hardware, repaired/replaced or arranged warranted repairs with vendor

Maintained and supported Agilysys DataMagine document management system, created failover procedure backing up the files to external disks and testing and documenting procedures to switch it over.

Maintaining and creating Lotus Notes accounts, giving access and troubleshooting.

Racking servers and cable management, server and equipment moves. Trouble shooting and replacing hardware on servers.

Troubleshooting Server and PC side of network to determine if problem is with Windows or an issue with Network team’s equipment. Verifying correct subnet, DNS entries, and checking for conflicts.

Rolled out Windows 2003 DC’s to various sites, transferred file shares and printers to new servers and set login scripts to switch users to new servers seamlessly. Finished with a Native 2003 AD, added and removed DCs as needed.

BB&T Contracted through Apex 10/06 to 2/07

Desktop Support

Desktop Support for Windows XP, onsite support for a section of branches and offices

Install maintenance, and fix of laptops, PCs, printers, and other peripherals

Troubleshooting Hardware and Software issues, connectivity to determine if it is the PC or settings

Multiple Contracts 2/06 to 10/06

PC Installer/Support

Multiple short contracts for PC Deployment, troubleshooting, XP

Springs Global, US Inc contracted through ICS 5/03 to 2/06

Desktop Support

Installation, and troubleshooting applications and operating systems

Maintaining and creating Lotus Notes accounts, set up on user PCs, giving access and troubleshooting

Installation, maintenance, and upgrades of PCs and laptops, hardware and software

Setup, changes, and maintenance of Active Directory user accounts, file directories, and printers.

Project, Visio, AD with Server 2000-2003, Symantec Ghost and Antivirus

Multiple Contracts 12/02 to 5/03

PC Installer/Support

Multiple short contracts for PC Deployment, troubleshooting, XP

Springs Global, US Inc contracted through ICS 9/02 to 12/02

Migration Support

Traveled to sites for migration from Novell network to Windows 2000 network..

Troubleshooting problems with programs, email, and TCP/IP settings.

Multiple Contracts 11/01 to 9/02

PC Installer/Support

Multiple short contracts for PC Deployment, troubleshooting, XP

Odell Associates Inc 6/99 to 11/01

Server/Desktop Support

Windows NT, Server, Windows 2000 Pro, Server, and Advanced Server, Exchange 5.5, Exchange 2000, Veritas Backup Exec, MS Office 98\ 2000, MS Project 98\2000, Active Directory

Jameson Corporation 6/95 to 6/99

Desktop Support

Worked in shipping until 97 then System admin. Assisted in upgrade from Novell to NT 4.0, PC support on Windows 95/98 stations

Certifications MCP – NT Workstation, Server, Ent Server, Net Essentials and Windows 2k Pro.


ECPI College of Technology Charlotte, NC Started 4/4/97 Graduated 11/10/98

Diploma for Computer Technology. Accomplishments: National Vocational-Technical Honor Society, Membership chair. Awarded several certificates for outstanding academic merit and perfect attendance.


Available upon request

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