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Customer Service Manager

Cordova, Tennessee, United States
October 28, 2016

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Karen Brooks

General Manager - Purchasing and Receiving product for the restaurant

Cordova, TN - 901-***-****

Authorized to work in the US for any employer


Restaurant General Manager

Checkers - Memphis, TN


P&L qualified, budgeting, scheduling and hiring employees. Customer service, ordering and banking. Accomplishments

It was doing 14,500 a week when I arrived 8 months ago and now its at 19,500 a week. Skills Used

I used the budget which was given and used the tools to achieve it. General Manager

Captain D's - West Memphis, AR - July 2007 to July 2015

• Schedule and manage over 20 employees. P and L qualified. Customer service representative. Handle customer complaints on a professional level. Handle bank transactions on a daily basis. Purchasing and Receiving product for the restaurant. Opening and closing of the restaurant on a weekly basis. Paraprofessional

Earle School District - Earle, AR - August 2005 to June 2007 Earle, Arkansas

• Discuss assigned duties with classroom teachers in order to coordinate instructional efforts.Tutor and assist students individually or in small groups in order to help them master assignments and reinforce learning concepts presented by the teacher.Instruct and monitor students in use and care of equipment and material .Maintain computers in classroom and laboratories. Corporate Trainer

Corporate Trainer

Hardees - Saint Louis, MI - February 2000 to July 2003 St.Louis, MI

• Analyzed training need to develop new training programs or modify and improve existing programs.Conducted orientation sessions and arranged on -the- job training for new hires.Evaluated instructors performance and effectiveness or training programs, providing recommendation for improvement.Trained RVPS, District Leaders, Restaurant Managers, and Managers on techniques and skills for training and dealing with employees.Planned, developed, and provided training and staff develpomental programs.Traveled across the United States to organize training manuals, multimedial visual aids and other restaurant procedures.


Petro Stopping Center - West Memphis, AR - July 1997 to July 2000 Calculated, prepared, and issued bills, invoices, account statements, and financial statements numerical and financial data in order to complile and keep financially according established procedures.Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts, sending cash, checks, and other form of payments to the bank.Maintained inventory records..Performed general office. EDUCATION

Associate in Business Administration

Southeast College Of Technology - Memphis, TN

July 1995 to April 1997

Bachelor's in Business Administration/Public Administration University of Phoenix - Phoenix, AZ

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