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Customer Service Training

Baton Rouge, Louisiana, United States
October 28, 2016

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* ***** ******** ******.

* ***** ** ******** **********.

15+ years of management experience.

Skilled at supervising and training personnel while building morale and camaraderie.

Logical and analytical professional who is skilled in problem solving and conflict resolution.

Excellent deductive and reasoning skills while in stressful situations.

Proficient at managing multiple and diverse tasks simultaneously.

Possesses a TWIC card


Bachelor of Science, Criminal Justice Major, Sociology Minor

Louisiana College, Pineville, LA Graduated 1999

Student of Industrial Engineering Technology

ITT Technical Institute, Baton Rouge, LA February 2014-November 2014


MCM Plastics November 2014 – Present


Operates and maintains plastic refining industrial machines.

Operates bobcat and forklift.

Operates, troubleshoots, and does minor maintenance on machinery run by instrument panels, and consisting of conveyors, dryers, augers, and airlocks for the purpose of processing and refining material.

Dugas Pest Control April, 2013 – February 2014

Pest technician

Performed batch operation manufacturing.

Assesses buildings and sells new services to clients.

Trouble shoots, identifies current and potential problems, and formulates and executes a plan of action.

Treats houses with pesticide to give homeowners protection against pest invaders.

Insured OSHA compliance.

Massey Pest Control August, 2006 – April, 2013

Termite Technician

Performed batch operation manufacturing through a pump system.

Collaborate, clean, and maintain the pump system.

Nominated technician of the year for 2008 and 2009.

Treated houses with Termiticide to give homeowners protection against termites.

Inspected homes of customers to see if termites have returned.

Assessed buildings and sold new services to clients.

Insured OSHA compliance.

Vance Security September, 2005-August, 2006

Security Supervisor

Weekend supervisor over the night shift for multiple grain elevators.

Filled openings in schedule.

Assured that guards were in proper uniform and performed their duties according to protocol.

US ARMY November, 1999-December, 2004

Military Police, Ft. Polk, LA/Cuba/Kosovo/Washington D.C.

Team leader in charge of 2 soldiers and responsible for training, safety, action, and discipline.

Manager of vehicle registration overseeing the success of the office and in charge of 4 soldiers.

Created a new process that enabled the office to decrease downtime while increasing customer service.

Dispatcher who combined the efforts of 3 military police companies and the Department of the Army police to guard the Pentagon from future attacks.

Provided safety and security for convoys while in Kosovo and conducted vehicular searches.

Served as a correctional officer at Guantanamo Bay, Cuba, guarding and escorting detainees.

Responsible for $75,000 worth of equipment.


Leadership Development Training, 80 hours

Environmental Control School, 80 hours

Combat Life Saver/ First Aid Course, 40 hours

Military Police and Corrections Training, 680 hours


Course Credit Hours

Managing and Leading 21

Leadership 11

Technical Training 16

Overview of Training Management 4

Training / Training Management 5

Human resources Management 18

Chemical Detection and Reporting 8

Chemical And Biological operations 11

NBC Decontamination Concepts 12

Operations in A NBC Environment 8

Operations And Maintenance of Tank and Pump unit 10

Clear Waste System Stoppages, Plumbing 7

The Estimate 5

Drum Majoring 12

Safety Programs 8

Measuring Safety 7

Accident Prevention Management Process 16

Human Factors in ACFT & ACDT Prevention 11

Safety Management for the Supervisor 10

Basic Electronics 15 Electronics 19

Electronics part 2 26

Frame Structures 14

Utilities 20

Computer Fundamentals 28

The entire course transcript is available upon request.

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