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Administrative Assistant Customer Service

Alexandria, Virginia, United States
October 28, 2016

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- Budgeting/Forecasting

- Material Handling

- Business Liaising

- Events Management

- Data Reporting & Analysis

- Inventory Management

- Strategic Planning

- Human Resources Laws

- Administrative Functions

- Operations Management

- Regulatory Compliance

- Training/Team Leadership

- Problem Resolution



2950 2ND Street SE #14 Washington, DC 20032 202-***-**** Citizenship: United States

Desired Job Type: Administrative Assistant

Highest Federal Civilian Grade: N/A

Secret Security Clearance: N/A


Highly analytical and results-driven administrative professional with solid analytical, logistics, support service, quality assurance, team leadership, and regulatory compliance experience, with a strong background in liaising, management, meeting planning, and direct administrative service support.

Proven record creating, implementing and driving new processes that deliver strong winning strategies, business improvements and dynamic solutions with an outstanding ability to cultivate relationships with staff and executive personnel, developing mutually respectful relationships and guiding contentious situations.

Astute in identifying operational requirements, creating action/implementation plans, and effectively coordinating with cross-functional teams to achieve objectives demonstrating knowledge in general human resources laws, new hire recruitment, and project evaluation and recommendation. RELEVANT EXPERIENCE

Veterans Affairs Maryland Health Care System, Baltimore, MD 03/2007 – 07/2009 Administrative Assistant

Notified supervisors and program managers of potential delinquencies and recommended action plans to meet deadlines.

Scheduled appointments for personnel client interfacing, maintained the calendar office events and meetings, made domestic travel arrangements and completed other administrative duties as assigned.

Recorded and transcribed minutes for all section minutes for all section briefings and committees and assured effective office communications in and among the office and throughout the service.

Completed all personal actions to be processed by the Human Resources Management Service and ensured that time cards were maintained accurately and regularly annotated for attendance and leave.

Provided assistance to supervisors in their absence or unavailability, by making decisions for leave, coverage, or authorizing call in request.

Managed the expenditures of monetary assessments from various accounts of Medical Administration Services.

Assisted with organizing conferences and meetings by managing catering services, set-up and breakdown, greeting and dismissing and overall event scheduling.

Managed the office budget and supervised the supply of office equipment, health and safety policies, and customer service. Walter Reed Army Medical Center, Washington, DC 05/2006 - 03/2007 Administrative Assistant

Received and screened calls and referred visitors to the appropriate office, as well as received and reviewed incoming and outgoing correspondence.

Prioritized, prepared, and coordinated responses to sensitive inquiries, maintained suspense log and updated upper management with weekly administrative reports.

Maintained supplies inventory by checking stock to determine inventory level; anticipated needed supplies; placed and expedited orders for supplies and verified receipt of supplies.

Prepared pie charts and similar items for presentations, and arranged statistical reports and graphic presentations.

Coordinated conferences and meetings, controlled scheduling to avoid conflicts, and created schedules using MS Excel.

Coordinated and consolidated budget proposals and records in compliance with company’s guidelines and budgetary restrictions and policies.

Delegated work responsibilities to the office personnel; assigned and regulated clerical/secretarial functions as needed; secured the personnel files, designed filing systems, and arranged the procedures for maintaining records.

Trained new hires in learning the office procedures and policies; managed and conducted the professional training programs for the organization’s employees.

MARCUS ROANE Resume Cont’d Page 2

Administrative Clerk 04/2001 – 03/2007

Developed and implemented new administrative processes to ensure effective and timely accomplishment of duties throughout the organization; planned, organized, and directed all practices and administrative policies and guidance.

Prepared monthly statistical report on Composite Health Care System and ensured reports, correspondence, travel orders, and profiles were processed correctly and expeditiously.

Responded to sensitive patient inquiries and administrative problems received in the department.

Coordinated all on-call schedules, alert rosters and telephone directories for the department and maintained all appointment schedules for the chief, which included patient appointment templates. EMPLOYMENT HISTORY

Food Service Worker Virginia Hospital Center Arlington, VA 01/2016 – Present Floor Tech/Supply Tech Aramark – MVC Richmond, VA 07/2014 – 12/2015 Material Handler IAP World Services – Walter Reed Washington, DC 03/2011 – 04/2014 Material Handler Washington Hospital Medical Center Washington, DC 11/2012 – 06/2013 Administrative Assistant Veterans Affairs Maryland Health Care Baltimore, MD 03/2007 – 07/2009 Administrative Assistant Walter Reed Army Medical Center Washington, DC 05/2006 – 03/2007 Administrative Clerk Walter Reed Army Medical Center Washington, DC 04/2001 – 03/2007 CREDENTIALS

Certifications: EEO Counselor 2003

Department of Defense: Washington, DC

Occupational Training & Skills: MAA & Enrollment Appointment Scheduling, Timecard and Purchase Card Training, and IFCAP Training from U.S. Department of Veterans Affairs TECHNICAL SKILLS

Proficient in: MS Office Suite, PATS, Visio, and capable of learning new software quickly and efficiently.

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