Administrative Assistant Customer Service
Resume:
LAURINE RUNNING CRANE
``** DIVISION ROAD #* – GREAT FALLS, MT 59404
********@*****.***
OBJECTIVE
To obtain a position in your company that will allow enable me to utilize my skills.
Administrative Assistant/Public Relations
Provide office services by implementing administrative systems, procedures and policies, and monitoring administrative projects. Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes. Provide information by answering questions and requests. Maintained professional and technical knowledge by attending educational workshops; reviewed professional publications; established personal networks; participated in professional societies. Contribute to team effort by sharing information as needed.
Case Management
Worked with clientele on a daily basis to implement daily living skills, financial management, social skills and educational goal planning. Advocated for client in dealing with resources to assist with counseling scheduling as required. Daily progressive notes entered into client’s personal chart. Worked with highly and sensitive confidential information with clients and professionals. Monitored client’s medication intake on a daily basis and maintained chart record.
Retail Sales/Customer Service
Greeted customers and determined their needs and wants. Provided advice to clients regarding particular products or services. Explained the use and advantage of merchandise to customers. Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates. Accepted payment through cash, check and credit card. Assisted in display of merchandise.
Skills/Qualifications
Reporting/administrative writing skills, Microsoft office skills, managing processes, organization and analyzing information, professionalism, problem solving, inventory control and verbal communication with the public and management staff.
WORK HISTORY
2013-Current Administrative Assistant Experience Works 406-***-****
2011-2012 Retail Clerk Dollar Tree 406-***-****
2004-2010 Case Manager/Adult Mental Health 406-***-****
1990-2004 Home/School Coordinator Cut Bank Schools 406-***-****
EDUCATION
University of Great Falls, 1989 Sociology/Social Work Great Falls, MT
Blackfeet Community College, AAS Business Management Browning, MT
Blackfeet Community College, AAS Secretarial Science Browning, MT
REFERENCES
Jeanne Devereaux, Behavioral Health Great Falls, MT 406-***-****
Colleen Gray, Headstart Teacher Cut Bank, MT 406-***-****
Peggy Monroe, Heavy Equipment Operator Missoula, MT 406-***-****
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