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Project Manager / Business Analyst

Lawrenceville, Georgia, 30044, United States
October 28, 2016

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Proficient Project Management Professional (PMP) Project Manager/Business Analyst with a proven record and the ability to blend business and technical capabilities to provide program/project management & PMO tailoring to achieve organizational objectives, application development, SSRS reporting modification, end-user & super-user training, business/systems analysis, process improvement, technical writing & project engineering/design services. I am an experienced and highly motivated leader and trainer who imparts positive energy with dynamic customer service, interpersonal & negotiation skills, a self-starter with strong attention to detail, and the ability to learn quickly, adapt well to change and successfully perform in a fast-paced, team-based environment. Skills: AutoCAD, Microsoft Project, Microsoft Server/Project Web App (PWA) Administration, SSRS, Microsoft Visual Studio, Visio.

Contractor at CDC, Atlanta, GA 30329: Aug 2006 – Oct 2016

Supported Office of Public Health Preparedness and Response (OPHPR) at CDC

Apr. 2016 – Oct 2016

Project Manager/Business Analyst. Cadence Group at CDC. Atlanta, GA 30306

Implemented two SharePoint application workflow automation solution development phases of an existing overarching business enhancement project. Led iterative JAD sessions for requirements elicitation & business process decomposition, developed business process flow diagram & rebuilt existing SOP for continuity of operations, conducted quality assurance testing of iterative solution design & UAT, developed quick reference user guides and facilitated train-the-trainer sessions, developed & maintained Issue/Risk/Change Management logs & conducted lessons learned sessions, collaborated with organizational leadership, escalated issues/risks, submitted monthly reports, applied consultation & continuous improvement efforts during the development and organizational transition of a PMO.

Supported Center for Global Health (GCH) at CDC

Sep. 2015 – Jan. 2016

IT Project Manager.

Program/Project Management. Interviewed, onboarded & managed 14 staff (Business Analysts, Developers, IT Security) in new office startup. Managed multiple inherited troubled IT projects (.NET application and SharePoint solutions). Developed & maintained Issue/Risk Management logs. Facilitated transfer of documentation from existing developer to new contractor. Introduced IV&V, SOP’s & Change Management to improve processes.

Supported National Center for Immunization and Respiratory Diseases (NCIRD) & Influenza Coordination Unit (ICU) at CDC

Aug. 2006 – Jun. 2015

IT Project Manager, Business Analyst II. Cadence Group at CDC. Atlanta, GA 30306

IT Project Manager, Engineer Systems III. Northrop Grumman (NG) at CDC. Atlanta, GA 30345

Managed 3 highly-visible Project Web App (PWA) implementations, managed two Microsoft Project Server migrations (PWA 2003 to PWA 2010, & PWA 2010 to PWA 2013), & collaborated with CDC IT teams to sunset legacy applications.

Managed all aspects of a PMO in support of CDC leadership (National Center for Immunization and Respiratory Diseases (NCIRD) Office of the Director (OD)) who employed a Microsoft Project Server/PWA instance (NCIRD PWA) as a project management tracking status tool to report on monthly progress of work conducted by CDC Project Officers (PO’s) for CDC-funded PWA projects.

Prepared and submitted weekly Dashboard status reports for CDC program leadership. Facilitated weekly conference call meetings with project sponsor, project team, and stakeholders to review PMO status, issues, risks, & prioritize weekly activities to ensure work was completed on schedule. Anticipated, identified, took ownership of, and resolved issues, to closure. Engaged appropriate levels of CDC management to proactively escalate issues; as necessary. Served as liaison between CDC functional and technical staff in which I developed a solid rapport with professionals at all levels at CDC. Conducted Lessons Learned sessions. Served as Technical Steward 5yrs to systematically update CDC ESC application.

Conducted NCIRD PWA end-user training for CDC PO’s (typically CDC epidemiologists) who used PWA to report monthly status. Managed all end-user change requests & routinely coordinated with CDC PO’s, with a focus on exceptional customer service, to systematically schedule, monitor & close-out PWA project plans. Conducted monthly maintenance of NCIRD PWA, and Quality Assurance (QA) compliance reviews of end-user NCIRD PWA task sheets.

Configured NCIRD PWA application instance Views and front-end “look-n-feel,” using “out-of-the-box” Microsoft Project Server Enterprise Custom fields for Commercial Off The Shelf (COTS) PWA products. Conducted PWA "front-end” administration, processed monthly NCIRD PWA updates/published Microsoft Project Professional project plans. Developed SharePoint Lists & Views, managed SharePoint web parts to display report URL’s on PWA Home page.

Managed SDLC waterfall/agile hybrid approach, conducted annual JAD sessions to elicit functional/technical requirements, conducted iterative UAT sessions with client and development teams for PWA modifications, and code development/modifications to SQL Server Reporting Services (SSRS) reports, data warehouse changes to SQL tables, views, and scalar-valued functions. Developed SSRS reports by modifying existing XML code in Microsoft Visual Studio .rdl files that retrieved NCIRD PWA data from data warehouse, conducted integration/system testing, deployed SSRS reports through CDC IT Software Development Life Cycle (SDLC) process (Development, QA/Test, Staging, Production) to SSRS production environment.

Developed & managed: Project documentation, Enterprise Architecture diagrams, Process Flows, PWA Quick Ref. User’s Guides, Data Dictionary’s, QC/QA SOP’s, tailored document repository for CDC Enterprise IT Portfolio Office (EITPO) Stage Gates, and annual Health & Human Services (HHS) Enterprise Performance Life Cycle (EPLC) tailoring requirements: e.g., Operations & Maintenance (O&M) plans, and Disposition plans to decommission legacy applications.

Mentored, shadowed and trained new CDC project team tasked with NCIRD PWA administration; created Lync .mp4 Audio/Video knowledge transfer files.

Project Manager. MPRI (An L-3 Communications Company) at CDC, Atlanta, GA 30329

Provided support in the implementation of Microsoft Project Server for the development of a Project Management Office (PMO) responsible for analyzing, executing and tracking the progress of Pandemic Influenza preparedness activities, and reporting on the status and progress of approx. 1,000 tasks associated with the National, Homeland Security Council (HSC), and CDC Pandemic Influenza plan. Coordinated with the CDC Pan Flu Task Force & imported 253 HHS and CDC actions from a Microsoft Access database to a customized Microsoft Project template and Enterprise Microsoft Project Server 2003 instance: Pan Flu PWA. Analyzed processes and evaluated requirements, developed project management implementation plan and organizational staffing plan, and provided decision-support material for Influenza Coordination Unit (ICU) leadership, in collaboration with Northrop Grumman. Coordinated with Northrop Grumman for the development, management & maintenance of project management documentation, including: change management plan, Project Web Access (PWA) quick reference user’s guide, Frequently Asked Questions (FAQ), and Microsoft Project Server 2003 Pan Flu PWA implementation. Received “Certificate of Appreciation” from the Director of the ICU for excellence in customer service and project management support.

Aug. 1996 – Aug. 2006

Project Engineer Associate, Project Mgr. Arch Wood Protection, Inc. (Arch Chemicals; now Lonza), Conley, GA.

Managed multiple, small to large-scale engineering projects in a customer-focused pressure-treated lumber industry, concurrently, throughout the U.S. and in the Dominican Republic, from project initiation through closure. Combined process engineering, project management, and industrial plant system design skills and services, working on behalf of clients with their contractors to help clients realize and meet their requirements, such as upgrading their facility capabilities to increase production capacity, designing new facilities to include the addition of new tanks, pumps, pressure treating cylinders, or upgrade, and/or increasing production piping size, upgrading or adding a computer equipment implementation, or programmable logical controller (PLC), or designing a new industrial plant from project inception through onsite project startup with client. Conducted client plant visits, inspection, evaluation, system design analysis, equipment requirement identification and developed quotations. Employed my business and technical skills during client meetings to achieve consensus of short-term, and long-term, engineering solutions, working through perceived challenges to realize opportunities, while focusing on client’s immediate needs and long-term plans. Served as a primary point of contact and liaison between Arch internal departments including Engineering, Sales, Research & Development (R&D), Environmental Health & Safety (EH&S), Arch clients and contractors. Structured engineering quotations and negotiated proposals and contracts up to $500,000 with clients for Arch equipment resale, directed and coordinated procurement activities between internal staff and outside vendors from vendor selection through project installation. Created & managed industrial plant designs for each project using AutoCAD, and authorized engineering drawings (concrete, piping, structural and electrical) for construction; always considering incorporation of future expansion during the design & quotation process. Consistently inspected outsourced vendors and contractor’s work to ensure quality met or exceeded design standards. Calculated tank sizing/required volume, and performed concrete containment calculations. Created, managed, and distributed detailed project management plans and Microsoft Project plan schedules as a communication tool for all stakeholders. Conducted project recaps during engineering team meetings to establish historical data and lessons learned for future projects. Served as CAD manger, maintained drawing standards, interviewed and selected AutoCAD contractors, and managed their work when demand required the outsourcing of temporary contractual AutoCAD assistance. Provided AutoCAD training for engineering team members in the US and Mississauga, Canada. Participated in annual safety training and EH&S “fit-testing;” in preparation for on-site customer plant visits. Created SAP user guides for engineering department as SAP was implemented by outside vendor for engineering inventory and quotation purposes. Assisted in the establishment, organization, and management of a Project Management Office (PMO) within the engineering department to implement Project Management Institute (PMI) processes, templates, and best practices.

Jul. 1992 – Aug. 1996

Customer Service Coordinator. John Wieland Homes & Neighborhoods, Atlanta, GA.

Served as a liaison between builders and purchasing, coordinated on-time shipment for deliveries to out-of-state neighborhoods, conducted data entry of builder orders, managed special-orders, performed billing, and provided customer service. Participated in implementation of a company-wide Continuous Improvement Process (CIP) program to establish Quality Control measures in business processes.


Bachelor of Applied Science in Technology Management, 2000, Clayton State University, Morrow, GA

Associate of Applied Science in Architectural Design Technology, 1997, Clayton State University, Morrow, GA


Dale Carnegie Course, completed 12 week public speaking course – 1998, Dale Carnegie Institute, Atlanta, GA

Northrop Grumman’s Principles of Public Health Course, Oct-Dec. 2010, Northrop Grumman, Atlanta, GA

Microsoft Project Server courses:

2009 – 302: Administering Project Server 2007, PM Resource Group

2010 – 5928: MOC Managing Projects with Project Server 2007, PM Resource Group

2010 – 5929: MOC Managing Programs with Project Server 2007, PM Resource Group

2012 – 310-MS: Administering Microsoft Project Server 2010, PM Resource Group

2012 – 70-178-MS: Microsoft Project 2010, Managing Projects, PM Resource Group

2014 – 330-MS: Administering Microsoft Project Server 2013, PM Resource Group


1994-1995: Served in Partnership in Education volunteer program at Drew Elementary School - Atlanta, GA.

2000-2004: Created and managed Microsoft Project Plan schedule timeline for 5-year AACSB Accreditation Process on behalf of the School of Business at Clayton State University

2007-2008: Participated in 3-year strategic planning project at Lilburn Christian Church (LCC) – conducted Internal/External SWOT analysis, participated on LCC Leadership Team to redefine the Vision Statement, Mission Statement, Core Values, and Operating Agreements, Developed Ministry Manuals that included: Ministry Model, Ministry Descriptions, Programs, Goals and Objectives, and Policies and Procedures

2011: Project Manager for new LCC Digital LED Sign Installation project; coordinated with city of Lilburn planning dept.

Northrop Grumman volunteer: Atlanta Community Food Bank-2009, Diversity initiative-2010, Telework initiative-2011

2015: Middle School – Junior Achievement (JA) volunteer teacher – JA Economics for Success


Project Management Professional (PMP) certification: 2004, Project Management Institute (PMI); PMP currently recertified through January, 2017


STAR Performer Recognition Program Award – Northrop Grumman – December, 2008

NCIRD Honors Award (2010) - Excellence in Program Delivery, American Reinvestment and Recovery Act 317 Initiative ARRA PWA

Top Shelf Award – Customer Service – Cadence Group, 2012


Co-authored & published article in Insights to a Changing World Quarterly Journal, June 15, 2002 issue, titled: “Implementation & Integration of Microsoft Project™ as a Tool in the AACSB Accreditation Process”


Project Management Institute (PMI) – PMP, Member

Microsoft Project User Group (MPUG) – Member

Sigma Beta Delta International Honor Society in Business, Management, and Administration, Honorary Member – 2002;

Allied Academies Organization: Strategic and Organizational Leadership Academy – Member

Rebis Southeast User Group – Secretary: April 1998 – October 1999

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