Experienced Administrative Professional

Areas of Expertise

Technical/Computer:

Exemplary computer skills in Microsoft Office for PC (MS Word, Excel, Assess, PowerPoint, Visio, and One Note), as well as beginning skills in Microsoft Office for Mac

Quickly learn new software programs

Maintain databases using Oracle PeopleSoft software and Microsoft Access

Utilize complex spreadsheets using Microsoft Excel

Develop presentations and interactive training modules using Microsoft PowerPoint

Create interactive PDFs using Adobe Acrobat Professional

Create, design, and format complex documents from initial concept

Utilize Blackboard as a tool for communicating with colleagues and students

Maintain volunteer databases using Charms Office Assistant

Utilize social media as a marketing tool

Maintain webpages using Weebly and Drupal

Customer Service:

Greet and direct visitors in a professional manner

Assist visitors in resolving questions or concerns

Act as a liaison between students and faculty, between internal and external clients, and between management and clients

Nourished relationships with administration, faculty, students, clients, building inspectors, subcontractors, mortgage lenders, and real estate agents

Assist clients with selection items as well as interior and exterior finishes

Language & Communication:

Serve as a highly professional representative for the company

Respond appropriately to requests made electronically, in person, or via telephone or email

Prepare a variety of letters, memos, forms, reports, graphs and tables with accuracy

Prepare official documents and correspondence for outside agencies

Update and development of various departmental public, or internal documents

Act as a channel of communication between department and public

Collaborate with grant projects as a contributing author for state-wide curriculum program and resource guides

Leadership:

Professional awareness of legal ramifications when handling confidential and sensitive information

Post positions, interview, hire, train, and supervise 3-6 employees

Organize and lead volunteer teams

Accurately complete projects and routine tasks without supervision

General Office:

Manage highly efficient office

Provide high-level administrative support for multiple supervisors

Maintain records, both paper and electronic

Create and maintain procedural documents

Maintain office equipment and replenish supplies

Budgetary:

Enforce policies concerning budgetary matters

Track and report on multiple budgets

Process purchase requisitions, journal vouchers, budget transfers, and fund transfers

Reconcile purchasing accounts

Experience

Front Porch Group

Office/Marketing Assistant 05/2016-10/2016

Assisted the salesperson with scheduling meetings with potential clients

Communicated with real estate agents and lenders to share project information

Used notes from salesperson to compile Scopes of Work for remodeling projects

Prepared contracts for signatures

Coordinated with subcontractors and suppliers for most recent information on projects

Create and maintain e-files and hard files for projects

Prepared project information packets for Project Managers and subcontractors

Worked with building inspectors to obtain Building Permit Certification Forms, Building Permits and Final Approvals

Assist clients with selection items as well as interior and exterior finishes

Work with Project Managers to order items for the project

Close out e-files and hard files after project completion

Communicate warranty information to clients

Maintain well-organized, well-stocked office

Maintained office machinery

Maintain subcontractor and supplier information including Liability Insurance and EPA Lead-Safe Certification

Maintained printed Marketing materials as well as social media and other online Marketing tools.

Maintained and utilized CRM Software

Grand Rapids Community College

Student Assistant 9/1999-8/2001

Contingency Support Professional 8/2001-1/2002

Educational Support Professional 1/2002-2/2016

Managed a highly-efficient office

Operated office machines, including multi-function copy machines, voice mail systems and personal computers

Served highly professional representative for the program

Provided high-level secretarial support for the program

Greeted and directed visitors in a professional manner

Responded appropriately to requests made in person or via telephone or email

Assisted visitors in resolving questions or concerns

Maintained databases containing contact information for internal and external teams and committees

Acted as a liaison for students and visitors with faculty and staff

Prepared a variety of letters, memos, forms, reports, graphs and tables with accuracy

Prepared official documents and correspondence for outside agencies

Performed registration for Child Development & Education students

Maintained student records, both paper and electronic

Enforced college and departmental policies concerning budgetary matters

Processed Purchase Requisitions journal vouchers, budget transfers, and fund transfer

Accessed and used highly confidential information

Professional awareness of legal ramifications when handling confidential and sensitive information

Used excellent judgment when dealing with sensitive and/or confidential information

Supervised use of the Education Department Resource Room

Posted, interviewed, hired, trained and supervised student employees

Created and maintained departmental procedural documents

Updated and assisted with the development of various departmental public, or internal documents

Acted as a channel of communication between grant projects and the public

Maintained office and resource room machines and replenished supplies

Managed logistics for meetings and/or events

Woodland Houses of Kitchen

Kitchen Design Intern 2001

Job Shadowed Owner of the Company

Greeted clients and assessed kitchen design needs

Learned Kitchen Design Software

Accessorized showroom kitchen and bathroom displays

Designed showroom kitchen and bathroom displays

JC Penney

Window Treatment Specialist Intern 2000

Job Shadowed experienced sales associates of the Company

Welcomed customers by greeting them; offering them assistance

Directed customers by escorting them to racks and counters; suggesting items

Advised customers by providing information on products

Helped customer make selections by building customer confidence; offering suggestions and opinions

Processed payments by totaling purchases; processing checks, cash, and store or other credit cards

Kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest

Contributed to team effort by accomplishing goals and reporting progress as necessary

Fashion Bug

Sales Associate 1997

Molesta Floral

Plant Wrap 1994-1995 Seasonal

Formal Education

Associate of Applied Arts and Sciences in Interior Decorating/Design GPA 3.667

Grand Rapids Community College Graduated 5/2001

Associate of Business in Business Administration GPA 3.6

Grand Rapids Community College Graduated 12/2008

Pursuing Bachelor of Business in Business Administration

Ferris State University Grand Rapids Anticipated Completion 12/2018

Professional Development Courses

Additional professional development courses in leadership, communications, diversity, writing, time management, and The American’s with Disabilities Act

Volunteer Experience

Relay for Life of Grand Rapids

Kids Food Basket

Habitat for Humanity

East Kentwood Band & Orchestra Boosters

West Michigan Association for the Education of Young Children

Children’s Assessment Center

Contact this candidate