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Customer Service Human Resource

Shreveport, Louisiana, United States
October 28, 2016

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**** ******* **., **********, ********* 71108 C: 318-***-****


Ambitious and motivated Student currently attending classes at East Texas Baptist University in pursuit of LPC license. Bringing 10+ years of experience supporting various levels of management to streamline office operations and improve business productivity.Possess excellent communication skills to effectively communicate with varying levels of employees.Proven ability to work with difficult situations and provide a high level of service to clients.


Organization & Time Management * Invoice/Expense Reports/Payment Transaction * Analyzing Information-Thoroughness * Journal Entries & General Ledgers * Data Entry Skills * Payroll- Time Keeping * AS400 * Human Resources Policy & Procedure * SAP * Proficient with Microsoft Word, Excel, PowerPoint, and Outlook * Accounts Receivable & Accounts Payable * Mobile Data * Team building & Staff Supervision * Claims * Report * Documentation & Investigation * Teaching K-12 Instruction (All Subjects) * Ability to Follow Lesson Plans * Parent/Teacher Communication * At-Risk & Special Needs Students *CAD Drawings GIS/R.E.Viewer * Contract Project Bidding * HIPPA Training * NCTSNC * NPPE & NPI Registered *


Administrative Assistant-Human Resource Generalist, 08/2015 to 02/2016

Life Changing Solutions – Shreveport, LA

Process all New Hire paperwork/Audit & Update New Hire files and all employees files every 3mths

Run background checks on potential new hires through Southern Research & OIG Retrieve results

First of every month run a motor vehicle driving background and insurance check on all therapist

Set up-conduct all Orientations-determine each new hire pay amount & send New Hires for each department for Drug Screen/TB Test, Set up travel arrangement for therapist.

Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.

Take Monday Morning Minutes.

Protects organization's value by keeping information confidential.

Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.

Maintains listing of approved foundation positions along with assigned salary grade levels.

Payroll, Set up NPPE & NPI numbers for all employees, Set Up New Share Note Accounts-Update All accounts as needed, Set up Clients Medicaid Provider in Share Note (Bayou Health Systems)

Paraprofessional Substitute Teaching/Special Education (K-12), 11/2014 to Present

Caddo Parish School Board- Shreveport, LA

Fulfill both short- and long-term substitute assignments across all subject areas, effectively teaching students of varied academic/age levels (grades K-12) and diverse cultural backgrounds. Instruct classes of as many as 15 students; communicate with teachers, administrators and parents; and build a positive rapport with students.

Volunteer Death Investigator, 07/2005 to 07/2011; 11/2016 to Present

Caddo Coroners Office- Shreveport, LA

Performing death investigations in which include cremations •Medical records review

Sanity cases that occur within the shift •Typed report of the investigation

Investigations includes any scene investigation, body view, photo documentation

Confirmation of diagnosis with the primary care physician

Cleasha Ruffins Page 2

Executive Assistant- Human Resource Generalist, 07/2012 to 11/2014

Digco Utility Construction Company – Shreveport, LA

Maintains payroll information by collecting, calculating and entering data.

Update payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job

title and department/division transfers.

Maintains employee confidence and protects payroll operations by keeping information confidential.

Process all new hire paperwork, including, I-9 Forms, W-4 Forms, DOT-Drug Testing Q.A. Testing

Administered Insurance C overages: (Health, Dental, Life, Long/Short Term Disability for selections by employees.

Accounts Receivable-Receive customer payments by recording cash, checks, and credit card transactions and

by totaling unpaid/ paid invoices.

Resolves valid or authorized deductions by entering adjusting entries.

Web Billing- Daily and monthly Invoices- calculating monthly total.

Maintaining all reports & records

SAP Software Application- Input all materials used daily & ordered materials weekly or as needed.

Perform yearly audit utilizing the SAP Software Application to input all warehouse supplies used daily for Center Point Energy .

Drafted-Electronic Sketches utilizing the (GIS/R.E. Viewer systems)for all Installs, Repairs, Replace and Retired Services Performed daily. Assist in Contract Bidding, Attend Conference calls meeting with Center Point Supervisors and Inspectors.

Mobile Data Software Application- Input measurements and other information provided from each sketch completed.

Scheduling- Prepare daily schedule for all crews.

Exercised problem solving to address and resolve complaints from customers and employees- Supervise as needed

Assist with claims reports, documentation and investigations-Arrive on scene to take pictures

Customer Service Representative-Billing, 10/2005 to 07/2011

City Of Shreveport- DOWAS – Shreveport, LA

Acting Supervisor- Re: Customer Complaints (Commercial Accounts)

Research Illegal Activity accounts with various Utility Companies and Credit Bureaus

Accounts Receivable- Web Billing and SWAP Agencies

Conducted New Hire Training

Received incoming phone calls

Set up New Accounts & Disconnect existing accounts

Setup Automatic Bank drafts-Assist NSF Compliance Department with NSF Checks.

Filed proper documentation for account

Dispatched emergency calls

Administrative Assistant- Non Emergency Call Taker, 10/2004 to 10/2005

City of Shreveport- Police Department Records – Shreveport, LA

Receive incoming/outgoing Non-Emergency phone calls

Input all reports by phone call and Inter-graph

Fax necessary reports to various departments, File

Assist Police Officers and Detectives with locating and revising to all reports made.

Masters: Masters of Art in Counseling, December 2018

East Texas Baptist University - Marshall, TX

Certificates: Child Welfare Trauma Training & Child Traumatic Grief (.12 CEUs)

National Child Traumatic Stress Network Center.

Certificate: Human Resource, April 2016

Fred Pryor Seminars-Career Track (.6CEUs)

American Counseling Association Member

Shreveport Counseling Association Member

Psi Chi Member

BA: Business Administration with Organizational Management, May 2013

Wiley College - Marshall, TX

Certificate : Adult/Pediatric First Aid/CPR/AED American Red Cross-Shreveport, La. (Expiration: 04/2018)

Certificate: PREPARE/ENRICH Facilitator


AS: Medical Laboratory Technology, May 2004

Southern University of Shreveport - Shreveport, LA

References upon request


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