SUMMARY

Proactive and persuasive leader with **+ years of success in mentoring staff and executing strategic partnerships. Highly skilled in service-based positions with an emphasis on customer/client satisfaction in a fast-paced environment. Adept at inventory control, reduced labor and costs through strategic staffing and budget monitoring.

SKILLS

Basic & Specialized Computer Software

Microsoft Office Suite, Typing, Kronos payroll, Jenark Systems, NUI, Yardi and Onesite, Call Source, First American Registry, Internet Research, Website Management, Corelogic, SafeRent

Clientele Assistance & Accounting Skills

Customer Service, Budgeting, Sales, Strong Interpersonal Skills, Critical Thinking, Creative Solutionist, Operating Budgets & Finance Reporting, Accounts Receivables & Payables, Developing Revenue Driving Tactics

Management

Team Leadership/Motivation, Training, Facilities Management, Sales Management, Contract Management/Negotiation, Business Development, Property Management, Building Customer Oriented Teams

EXPERIENCE

2015 – PRES Community Manager

Edgewood Properties, Inc.

Demonstrate ability to understand financial goals with the Policies & Procedures Manual.

Developed revenue driving tactics to improve bottom line.

Successfully resolved resident conflicts and increased resident retention.

Developed internal procedures to maintain property’s accountability in accordance with company guidelines and standards.

Monitored and evaluated leasing staff’s closing techniques to ensure effectiveness in meeting preset leasing goals.

2001 – 2003 Leasing Consultant & Asst. Property Manager

2003 – 2015 Southern Management Corp.

Prepare and/or implement procedures and systems to ensure orderly, efficient workflow.

Strategically maintained vacancy below 2% while minimizing delinquency and write-off costs through effective collecting measures.

Monitored overtime costs to keep OT costs to a minimum.

Addressed resident concerns and requests on timely basis to ensure resident satisfaction.

Developed and implemented resident retention programs to foster resident engagement.

2007 – 2011 Realtor

Long & Foster

Market, rent, buy, or sell property for clients and customers listings and open houses.

Study property listings, interview prospective clients, accompany clients to property site.

Discuss conditions of sale, assist with mortgages and draw up real estate contracts.

1998 – 2001 Small Business Supervisor

MCI WorldCom

Hired, trained and supervised sales team of 22 for multiple campaigns to meet goals

Team was amongst the top 5 sales teams in meeting goals and minimized escalations.

Actively participated on a quality control team which successfully reduced customer service issues by 25% in its division within the first year.

EDUCATION

Undergrad: John Jay College of Criminal Justice - CAM – Pending Designation

Graduate: Southern Management Univ. – Property Management College

References Available Upon Request

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