Karen M. Spada

***** ***** ********* ****

Nine Mile Falls, WA 99026

509-***-****/509-***-**** Cell

acxae8@r.postjobfree.com

CAREER SUMMARY

A business savvy human resource and organizational development professional with 20+ years of demonstrated domestic and international success in technology, telecommunications, manufacturing, and insurance environments. Highly committed to innovation and process improvement for growth of the business. Exceptional communication skills contributing to positive interface and influence with all levels of an organization. Special skills and experience in the design, implementation and direction of programs, specializing in:

Employee Relations

Project Management

Change Management

HRD/OD

Training

Team Building

HR Optimization Strategy

Self Directed Work Teams

EEOC/ADA/ AA

Policies and Procedures

Compensation Programs

Leadership Development

Succession Planning

Safety & Illness

Wellness Programming

Payroll Administration

Unemployment Insurance

Workers Compensation

PROFESSIONAL EXPERIENCE

PITNEY BOWES INC. Spokane, WA Current

Human Resources

Provide support to senior management in the execution of HR deliverables for their assigned lines of business. Prepares plans, and supporting documentation to deliver against BU HR strategies. Assists with HR policies and programs development concerning talent acquisition, retention and development; change management / organizational design; diversity; performance management; and training. Areas include:

Employee engagement initiatives

Compensation / equity and benefits planning

Organization structure / hierarchy

Employee initiatives communications

Management capability / accountability reporting

Acquisition due diligence and integration preparedness

Total Rewards, to ensure consistent implementation and application of pay practices, performance management, discretionary compensation decisions, and related communications

Learning and Development, to coordinate BU responsibilities in talent development and training / learning

Organization Development, to support / coordinate BU requirements organization effectiveness / change management efforts

Workforce Relations, assists in gathering of relevant information for BU response to issues / concerns / investigations regarding compliance with corporate policy

KRONOS INCORPORATED; Spokane, WA 2004 - 2009

Human Resources Business Partner

Responsible for assessing the functional strengths and weaknesses of organizational structures and systems, and directing management problem solving to develop process improvement solutions and metrics. Responsible for HR strategic planning; realignment and mentoring of management staff; compliance with federal, state, and city regulations; compensation and benefits administration; staff recruitment and development; and labor and employee relations. Telecommute with 75% travel. Served as Project Manager for HR programs/initiatives that enhances the employee lifecycle and maximizes business results:

Improved retention by 38% through the development and implementation of accountability systems

Transitioned from semi-manual environment to fully-automated HR enterprise system including Salary, Performance & Benefit Administration and Professional Automated Communication Environment. Orchestrated countrywide procedures and manuals for specialized programs

Introduced and implemented new concepts of resource optimization and teaming rotation programs facilitating the creation of the “dashboard” strategy plan

Created Blended Hiring Program, Behavioral Interviewing Guide & Training, Multigenerational Recruiting Pilot, revamped the new hire orientation, Charity Taskforce, Best Practices Taskforce, Employee Recognition Program, online skills and training program, refurbished the USA & Canadian Employee Handbook and initiated the 360 review process & procedures

Conducted the diagnostic assessment, review, and training of management on the Predictive Index Program and employee surveys, facilitating communication and improved performance training focus

Lead, coached and mentored less experienced members of the HRBP team

BORLAND SOFTWARE; Santa Ana, CA 2002 - 2004

Director of Human Resources & Administration

Human Resource and executive development/coaching consultant dedicated to improving business performance through the analysis, design, and implementation of human performance technologies, strategies and methods.

Development of policy & procedures compliant with the applicable international, federal and state laws. Designed forms, training tracks, job analysis and descriptions. Responsible for multiple locations’ EEO, Affirmative Action and ADA compliance programs

Initiated periodic job pricing in order to remain competitive and within statutory requirements; revamped the pay philosophy to insure pay equity. Disseminated the “new” corporate culture

Legal liaison with the state and federal agencies, and corporate and outside counsel. Strategic risk reduction. Internal audits and investigations. Point person for Corporate Compliance Program

MCI WORLDCOM, BROADBAND SOLUTIONS; Santa Ana, CA 1999 - 2002

Director of Human Resources

Employee relations, development of forms, policy & procedures compliant with state & federal laws. Responsible for employee communication, investigations, recruitment, new hire orientation programs, job descriptions, EEO, Affirmative Action and ADA compliance programs to insure fair and lawful business practices. Responsibilities included multiple locations throughout the country.

Implemented employee and leadership development and performance management programs; wage and salary administration; benefits administration; and employee recognition programs. Conducted needs analysis for training initiatives to fulfill specific and long-term missions rolling out the training initiatives as needed

Consultant for senior management regarding: organizational structure, change management, and succession planning. Acted as the point person to monitor execution of day-to-day operations, directives, and project management and time line reporting

CCC INFORMATION SERVICES, INC.; Glendora, CA 1998 - 1999

Human Resources - Contract

Technical recruitment and resource management to capitalize automation, analyze information, methods, systems and procedures to determine the most useful business solutions to the company, employees and the client.

KEYPRESTIGE INFONET, INC.; Cypress, CA 1995 - 1998

Director of Human Resources and Operations

Determined the corporate objectives, formulated strategic plans, procedures, policies and resource allocation as a member of the Executive Staff. Planned research and developed programs to maintain a competitive position and profitability. Established budgetary and performance controls. All-inclusive project manager for new client implementation; appropriate team selection and recruitment, customer specifications, time lines, resource allocation, lead communication, and define customer’s perception of quality.

CNA INSURANCE COMPANY; Brea, CA 1986 – 1995

Director of Operations/Human Resources

Managed all operations for company’s largest facility with 220 accounts with premiums ranging from $1-$180 million, and remote management responsibilities for 3 satellite locations with account premiums under $1 million. Provided direct leadership for 123 support staff servicing 500+ professionals.

EDUCATION

Master of Business Management and Administration - California Coast University, Santa Ana, CA

Bachelor of Science - Somerset County College, North Branch, NJ

Business Management/Psychology of Personnel - Somerset County College, North Branch, NJ

Master of Behavioral Sciences in Psychology – California Coast University, Santa Ana, CA

PROFESSIONAL DEVELOPMENT

Advanced Human Resources Certificate Program - California State University, Long Beach

Human Resources Management Certificate Program - California State University, Long Beach

Train the Trainer Leadership Essentials Certificate Program Best Care EAP – Omaha, Nebraska

Mediation 101 Certificate Program Universal Class

Progress Team Training – The Forum Corporation, Chicago, IL

Management Development I, II, III, IV, V and VI - CNA Insurance customized program

Predictive Index Certification

Microexpression Certification

Contact this candidate