Customer Service Microsoft Office

Crystal Gomez

**** ****** **** **********, ** ***09 334-***-**** *******************@*****.***

>>Objective

Obtain a position as an administrative assistant in which my organizational abilities can be fully utilized. Work in a place where there is a need for a variety of office management skills including – computer knowledge, organizational abilities, business intelligence and database program use.

>>Skills

Computer Proficiency: In depth knowledge of Microsoft Office software.

Ability to learn new software applications.

Communicate effectively with staff/executives

Effective verbal/written communication skills.

Attention to detail, excellent planning, organizing and time management skills.

Customer-service orientation.

Reliability.

>>Work Experience

Strickland Companies, Montgomery, Alabama Administrative Support – CSR 2014-present

Listen and respond to customers’ needs and concerns

Provide information about products and services

Take orders, determine charges, and oversee billing or payments

Review or make changes to customer accounts

Handle returns or complaints

Record details of customer contacts and actions taken

Research answers or solutions as needed

Perform various clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system. Sort and distribute incoming communication data, including faxes, letters and emails.

Answer telephones and transfer calls to appropriate staff members.

Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.

Filed and recorded corporate documentation, electronic files, inventories and reports.

Country Café / Farmhouse Kitchen, Montgomery, AL

Assistant Manager 1998-2014

Supervise efficient working of departments and assigned shift

Administer pre-meal meeting and rectify all service of staff.

Administer training program and prepare schedule and handle inventory effectively.

Monitor and manage guest complaints, ensure satisfaction and follow up for same to receive feedback.

Perform regular inspection of food and beverage preparation and presentation.

Maintain inventory to enhance sales.

Maintain and ensure compliance to established food quality and standards.

Manage workload and ensure effective working of restaurant activities.

Maintain excellent standards to meet operational expectations.

Train and instruct employees to ensure smooth transition in company.

Assist and provide training to staff members and offer incentives when necessary.

Coordinate with GM for everyday operation and maintain financial and administrative records.

Ensure compliance with standards and local state and federal laws in labor costs, and guest relations.

Evaluate performance and recommend salary increase, incentives for all.

Maintain personal records, schedules and reports for all employees.

Develop special, promotional and merchandising plans, advertising materials.

Ensure adherence to local and company standards.

Assist employee teams to provide excellent customer service.

Maintain proper sanitation, hygiene standards in kitchen and maintain effective store presentation.

Coordinate with team to meet sales target, ensure customer satisfaction and follow company procedures to increase productivity.

Automaction (Muscular Dystrophy Association), Montgomery, AL

Temp Services – VRC Jul 2011 – Oct 2012

Helped coordinate, plan, schedule, and execute tasks for large fundraising events

Faxed, filed, printed, handled mail sorting and distribution, and other general office duties

Answered and transferred calls on multi-line phone system

Handled inventory organization and management

Excelled at cold calling, including recruiting volunteers by telephone for fundraising

Received pay raise in the first three months based on performance and work ethic, punctuality and reliability

Whitfield Kindergarten, Montgomery AL

K-3 Teacher Jun 2006 – Aug 2009

Organize and manage classrooms to keep students focused and prepared to begin their school day.

Prepare daily lessons and exercises; follow age-appropriate curriculum guidelines for preschoolers.

Help students understand the benefits of personal health habits, including eating nutritional snacks, washing hands, grooming and dressing.

Arrange seating plans, take roll, keep attendance records and implement school procedures.

Organize and lead activities designed to help students learn, expend energy and work in groups.

Read stories from age-appropriate books and encourage students to interact through creative feedback in group discussions.

Help students integrate with one another and interact in groups, whether they’re working on curriculum, completing tasks or during play activities.

Identify emotional problems and address them with the child’s parents or guardians during parent-teacher conferences.

Attend staff meetings and work with colleagues to plan curriculum and discuss student progress.

Work with school staff, such as counselors, nurses and psychologists, who specialize in early childhood development and behavior management issues.

Supervise teaching assistants or volunteers as appropriate and in accordance with school procedures and policies as well as state and federal equal employment guidelines.

Identify children with potential special needs and develop Individualized Educational Plans (IEPs) for remedial attention if necessary.

Grade students on assignments and evaluate work; keep student records and provide parents or guardians with timely progress reports.

Administer tests and formal assessments; evaluate students’ grade-level performance in accordance with school and district policies; meet with parents to discuss performance.

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