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Quality Engineer Product Development

Grand Rapids, Michigan, United States
October 28, 2016

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Patrick J. Morrissey Quality Engineer

**** ***** **. *.*. 616-***-****

Wyoming, Michigan 49418 616-***-****



Profit focused quality professional with 18 years experience in automotive and office furniture industries. Strong emphasis in supervising quality engineering and production staffs. Process experience in injection molding, die-casting, metal forming, extrusion, brazing, stamping, paint finishing, assembly, wood forming, machining and welding. Areas of expertise include:

Quality Supervision

Quality Systems

Technician Supervisor

Quality Engineering


Production Supervisor

Performance Reviews

Hiring Employees

Disciplinary Actions


QS-9000 / TS-16949

Baldridge Criteria

Layered Process Audits

Calibration Systems

SPC Systems

Supplier Quality

Certifications: Certified Quality Technician CQT ASQ

Certified Quality Engineer CQE (to be renewed)


GRAND RAPIDS FOAM TECHNOLOGIES, Grand Rapids, MI Molded and Fabricated Foam 2006 – 2009

Director of Quality Assurance

Managed quality departments for two manufacturing facilities.

Responsible for all quality personnel and operations of the quality department and Laboratory.

Responsible for the ISO 9000-2001 system for all operations.

Managed all corrective actions for the entire company.

Integrated Cost of Quality into all management processes that relate to quality.

MAGNA DONNELLY, Holland, Michigan OEM Automotive Windows Supplier 2005 – 2006

Advanced/Production Quality Engineer

Managed quality activities for entire focus factory, including reducing customer complaints, developing training programs, defining quality standards, and performing all APQP activities on new programs.

Reduced customer complaints of surface issues by 98% in a six-month period by developing effective visual quality standards and training all production workers to a passing grade.

Corrected over 50% of sunroof quality issues related to poor design within an 8-month period by initiating and following through on product design changes that improved quality.

Improved the Gage R&R ratios by over 70% on an existing complex gage with over 40 SPC points by innovating modifications that reduced or eliminated gage variation.

Eliminated 100% of customer complaints related to shipping damage by negotiating and arbitrating a dispute over the forced use of improper packaging by the customer.

STEELCASE CORPORATION, Grand Rapids, Michigan Office Furniture Manufacturer 1996 – 2005

Senior Quality Engineer

Led the advanced product quality planning activities on product development teams and managed supplier product development activities. Also developed procedures and training programs.

Led a cross-functional engineering team to integrate all APQP processes into the corporate product development process. Trained over 150 engineers and quality personnel in this new process.

Patrick J. Morrissey Quality Engineer

Promoted quality principles by writing and implementing DFMEA, PFMEA and QFD procedures and training programs and taught over 15 courses to engineers over a 5-year period.

Discovered over 200 previously unknown design related quality issues by facilitating over 75 DFMEAs for nearly 40 new product development projects.

Hosted ISO-9000 audits and minimized non-conformances during six ISO-9000 audits by developing effective ISO procedures and preparing functional departments prior to the audits.

Greatly expanded process capability knowledge by programming a new corporate wide access database to capture and summarize process capability information.

FEDERAL-MOGUL CORPORATION, Logansport, Indiana OEM Automotive Fuel Systems 1994 – 1996

Quality Engineering Supervisor 1995 – 1996

Supervised quality engineers and activities, including managing multiple problem solving projects, presenting quality dashboard measurables to management and coordinating customer audits.

Solved over 50 customer complaint issues by organizing cross-functional 8D problem solving teams.

Coordinated QS-9000 customer audits.

Focused management resources on top issues to maximize profits by creating a scrap collection and summarization program with MS Access database.

Production Supervisor 1994 – 1995

Managed over 60 production operators on three production lines and completed all production schedules with minimal downtime.

Resolved over 20 operator grievances and complaints by collaborating with union stewards and human resources to find mutually acceptable resolutions.

Supervised and facilitated all employee skill advancement training by instructing lead operators to teach employees new responsibilities and grading them on performance.

PRODUCTION ALUMINUM COMPANY, Sparta, Michigan OEM Automotive Die Casting 1991 – 1994

Quality Engineer/Technician Supervisor

Directed the floor inspection and process operation activities of the quality technicians, produced all PPAP documentation and facilitated multiple corrective actions.

Directed all quality technician operations including control plan adherence, gage calibration, final inspection, and layout issues

Wrote multiple QS-9000 procedures and enhanced and managed company Statistical Process Control system.

Reduced non-fill scrap by 85% by researching and purchasing a water softener treatment system that nearly eliminated calcium buildup in the die coolant lines.


Bachelor of Science in Statistics, University of Michigan, Ann Arbor, Michigan

Associate of Arts with Business Focus, Grand Rapids Community College, Grand Rapids, Michigan

oGD&T, Drafting Standards, AutoCAD

oMS Word, Excel, Powerpoint

oMS Access Programming Skills

oISO-9000, QS-9000 Seminars

oReliability Seminars

oFord Team Oriented Problem Solving

oToyota Production System

oSix Sigma/Black Belt refresher

oProject Management Seminars

oPoka-Yoke Courses

oAuditing Courses

oTrain the Trainer Courses


Awarded University of Michigan Community College Scholarship

Alpha Sigma Phi Fraternity, Vice President, Rush Chairman, U of M, Ann Arbor

Awarded Distinguished Scholarship Award to Grand Rapids Community College

Valedictorian, Summa Cum Laude, Rockford High School, Rockford, MI

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