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Accounts Payable/ Receivable & Credit/ Collections

The Colony, Texas, United States
October 28, 2016

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*** *. ***** ***** **, Lewisville, TX 75067

Cell: 214-***-**** E-MAIL:


My objective is to obtain a professional accounting position where my technical experience, initiative, leadership, organizational and interpersonal skills will be used for maximizing production and improving client service relationships.


Laird Plastics, Inc.

Irving, TX

Account Receivable Specialist 06/2016 - current

Processing, updating and monitoring of collections and reconciling of detailed customer account balances to sub-ledgers and to general ledger.

Monitoring and identifying all delinquent account balances and initiating appropriate follow up and/or collection actions as directed.

Verify and validate credit worthiness of all new customer account requests.


Ft. Worth, TX

Account Payable Coordinator 05/2013 to 06/2016

Coordinate all accounts payable operations for 2 business units, 1 mailroom, and 15 employees.

Coordinate and delegate daily schedules, deadlines, and training plans for new hires, existing local staff, and overseas private staff.

Audit team performance, monitor processing queues and track discrepancies.

Be available to affect the entirety of the team's operations as well as being the first point of contact for vendor escalations.

Evaluate the effectiveness of procedures and controls, suggest process improvements, and lead process implementation.

Participate in employee candidate interviews, where applicable.

Develop contests, awards and themes that increase agents' loyalty and focus.

Schedule and facilitate invoice processing, vendor inquiry, payment processing and mailroom departmental meetings.


Ft Worth, TX

Customer Service Supervisor 09/2008 to 09/2011

Supervise a team of 9-12 customer service agents while assisting with call volume control and irate callers.

Create and maintain leads and target lists for potential new customers over the phone.

Meet account regional growth targets set by management for the assigned market.

Provide continuous reporting on sales achieved.

Help with various projects assigned to the sales team.

Help with up-selling opportunities when new products are being released.

Manage customer price lists and discounted accounts.

Account Payables for The New York Daily News.

Verify new customer accounts and maintains customer name and address database.

Implement process changes to prevent repeat discrepancies.

Promoted from Customer Service Representative to Customer Service Supervisor in 7 months of start date.


Irving, TX

Citi Group Home Mortgage Mail Clerk (Temp) 01/2008 to 08/2008

Date stamp and collate all incoming mail.

Sort mail such as returned letters, escrow documents, invoiced orders, and payments.

Perform package inspection, apply correct postage, and arrange for pickup of outgoing mail. Record registered mail.

Check mail for contraband.

Reach out to members to discuss final loan terms signing appointments.

Support department with administrative tasks, correspondence, filing, phones, etc. Processed mortgage payments as needed.


Bedford, TX

Customer Service Supervisor 03/2006 to 01/2008

Supervise a team of 5-7 customer service agents while assisting with call volume control and irate callers in an inbound/ outbound high volume call center.

Scheduled appointments to coordinate multiple schedules for real estate showings.

Provide information regarding services and products.

Developed qualified leads through telephone canvassing, prospecting emails and referrals.

Performed at least three monitoring evaluation with each agent every two weeks for training purposes.


Irving, TX

Client Service Coordinator 01/2002 to 03/2004

Directly support Lead Tax Professional Advisors and their teams to acquire new clients and retain existing ones by way of appointment setting and client matching.

Maintain the accuracy and integrity of all electronic recordkeeping.

Prepare various deliverables which directly support client acquisition such as greeting letters, pitch books, service agreements and compliance materials.

Coordinates all internal “last contact” reports with the tax service teams to determine those clients requiring contact or additional attention.

Manage all incoming phone calls; direct callers to most appropriate source for action; use judgment and professionalism to escalate as needed.

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