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Customer Service Property Management

Fayetteville, Arkansas, United States
October 28, 2016

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Sandy Muldrow

Fayetteville, Arkansas *****


Administrative & Customer Service Professional

Adaptable and team-oriented professional with diverse experience across multiple industries. Able to coordinate operations and provide superlative customer service in property management, law enforcement, and human resources support. Committed to building relationships with team members, management, and the public to achieve organizational objectives.


Customer Service Office Administration Documentation Recordkeeping Research Communication Workflow Management Logistics Coordination Teamwork Service Delivery Regulatory Compliance


J.B. HUNT, Lowell, Arkansas 2015 – Current

Background Verification Specialist

Coordinate background verification for new hires for logistics company. Review employment history, education, government involvement, medical history, and criminal background. Conduct extensive research on candidates, confirming alignment of results with information on application materials.

tFacilitate logistics of process to ensure timely completion and preparation for orientation.

tMaintain and update comprehensive files, ensuring accuracy and complete documentation.

CLARK COUNTY, Las Vegas, Nevada 2005 – 2014

Deputy Marshall 2006 – 2014

Juvenile Service Assistant 2005 – 2006

Joined agency to provide administrative and case support to juvenile offenders. Promoted to deliver law enforcement services with the Las Vegas Justice Court. Liaised among judges, administrators, court staff, attorneys, and the public to maintain order and efficient operations. Ensured smooth transport of offenders from detention to court.

tFacilitated daily activities within the court and quickly identified and resolved issues.

tProvided courteous customer service to all visitors while working as part of a team.

NEVADA HAND PROPERTY MANAGEMENT, Las Vegas, Nevada 2002 – 2005


Oversaw administration and operations of multi-site housing community. Managed renewal schedule to ensure timely and efficient service. Maintained and updated knowledge of laws and regulations to address and resolve resident concerns. Provided orientation and information to residents on site, features, amenities, policies, and procedures.

tMaintained strict compliance with company guidelines and effectively managed collections and notifications for delinquent accounts.

tExecuted corporate marketing plan to increase occupancy.

FORE PROPERTY MANAGEMENT, Las Vegas, Nevada 2001 – 2005

Assistant Manager

Coordinated and executed daily operations for multi-family housing community. Provided oversight, task delegation, and supervision for leasing associates. Gathered, completed, and produced reports to provide information to home office. Coached and guided team members to demonstrate strong leasing and closing skills. Maintained strong communication channels with residents to address issues, provide information, and promote high quality of life within the community.

tAttracted and retained new residents through outreach, promotions, and programs.

tEnsured quality and confidentiality of resident and leasing data within property software.


Bachelor of Science, Criminal Justice, American Public University, Charles Town, West Virginia

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