Human Resources Management
Jo-Ann M Miller – MHRM, PHR, SHRM-CP
Gurnee, IL 60031
acxaci@r.postjobfree.com
Industry knowledge in Pharmaceutical Manufacturing, Distribution, Food Management Services, Health Care, and Consulting. Experience in highly regulated environments (FDA-EPA-OSHA, cGMP). Specialty in new business initiatives and HR start-ups and/or restructuring. KNOWLEDGE AND EXPERTISE
Management of all day-to-day Human Resources functions with extensive generalist knowledge. Experience in Business Leadership and Strategy; Workforce Planning; Organizational Design, Talent Acquisition; Employee Relations; Organizational and Employee Development; Process Improvement; Policies and Procedures; Performance Management; Rewards & Recognition; Manager/ Supervisor Training; Succession Planning; Federal and State Laws and Regulations Compliance; Investigations; Compensation Plans; Change Management; Culture Transformation; Benefits Administration (English/Spanish); Negotiations-Contracts, Grievances/Labor Relations; Union Avoidance, FMLA, ADA, STD, Workers Compensation. Experience in highly regulated environments (FDA-EPA-OSHA, cGMP).Specialty in new business initiatives and company restructuring. EMPLOYMENT
Produce Alliance LLC. - Buffalo Grove, IL (Multistate HR management) Food management services
Human Resources Director (03/2016-09/2016)
Human Resources Contractor (09/ 2016-11/2016)
Management of all day-to-day Human Resources function. Hired to create Produce Alliance’s first HR department
• Guides assigned Business Unit Division leadership team on matters of organizational development and design, development and implementation of strategies for full cycle recruitment, employee development and training, performance management, employee communication and change management. Acts as a liaison with recruitment, compensation and benefits, employee services, learning services, systems training and consulting, talent management and employee relations to ensure that all human resources needs are communicated and managed to meet the needs of the business
• Manages all human resources activities associated with workforce balancing, including, but not limited to, skills assessments, employee selection and deselection, severance activities, and outplacement. Ensures the design and consistent application of tools to accomplish all activities related to workforce balancing, and that all activities are performed according to regulatory and Company guidelines
• Develops and implements communication and change management strategies to assist both field and corporate employees in adapting to changes in the workplace that result from organizational and divisional changes
• Oversees and collaborates in proactive manpower planning activities associated with the rollout of complex Division initiatives. Oversees the development and consistent application of policies that support the growth of the division within fiscal requirements that provide a strong ROI
• Designs, develops, and implements the human resources strategic plan through the understanding of the business unit’s Division business goals and objectives, operating environment, culture, opportunities and constraint.
• Supports the business process by providing human resources expertise that enhances communication, and facilitates the design of strategies to attract, retain, and develop talent
• Ensure company and departmental compliance with all Federal/State regulations and requirements
• Assesses effectiveness of the organizational structure including staffing levels and job responsibilities. Identifies shortcomings and recommends appropriate actions to address development needs for all levels within the business division.
Steris Corporation-Applied Sterilization Technologies -Libertyville, IL Corporate: Mentor, OH
(02/2015- 03/2016)
Formerly known as Steris Isomedix. Position eliminated due to recent acquisition in November 2015. Provider of contract sterilization and decontamination services to medical device, pharmaceutical, consumer, industrial and salvage markets
Regional Human Resources Manager – Midwest Zone (Multistate HR Management)
Developed organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives
Jo-Ann M Miller – MHRM, PHR, SHRM-CP
Implemented human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations
Managed human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing protocol; accumulating resources; resolving problems; implementing change
Developed human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances
Completed special project results by identifying and clarifying issues and priorities; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction
Trained and developed management team with specific training modules geared to enhancing management skills
Supported management by providing human resources advice, counsel, and decisions; analyzing information and applications
Guided management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values
Ensured human resources departmental compliance of federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions
Member of Corporate subcommittee to enhance employee engagement, specifically onboarding process up to first 90 days of employment
Mayer Alloys Corporation- Madison, Heights, MI –HR Consultant (06/2014-01/2015) Designed HR guidelines and created employee handbook. Create platform for specific HR processes. Provide counsel and advised on management/employee issues
Conexion International Media Inc. - Miami, FL - HR Project Contractor (10/2006- Present) Human Resources Director (Virtual Contractor Position-Various projects(HR, Marketing, Event Planning, etc.) Provided Human Resources consultation to the President and Editor in Chief of a new international/domestic publishing company that targeted legal community/services. Assignments included creating employee handbook, policies & procedures, review of legal compliance, and instruction regarding new hire orientation and on-boarding procedures. Provided coaching and consultation to senior management and team leaders to reach business goals Ferro Corporation-Ferro Pfanstiehl Laboratories – Waukegan & Carpentersville, IL (10/2008-05/2012) Biotechnical Manufacturing Facility - Corporate– Mayfield, OH Regional Human Resources Manager
Management of all day-to-day Human Resources function.
Implemented new talent acquisition procedures by eliminated recruiter fees resulting in savings of over $275K during the first year of employment
Completely restructured Human Resources Department to meet Federal/State compliance, Corporate guidelines and for HR efficiency. Conducted internal HR audit to ensure legal departmental compliance in accordance to current Federal/State laws and regulations
Modified, consolidated, and/or eliminated all job descriptions (Exempt/Non-exempt) in accordance to competitive trends, demographics and to correlate with Corporate’s compensation structure. Created job hierarchy to attract/retain employees, which allowed job progression to motivate and engage FPL employees while also achieving higher production standards and quality of work
Reduced annual turnover rate from 3.5 % to 1%
Created first “Work Rules” to provide employees and management with a comprehensive manual to use as a reference tool to reflect employer’s expectations, values, and acceptable behaviors
Designed New Hire Orientation & Onboarding procedures. Implemented mandatory new hire presentation
(“Product Training-The Big Picture”) to provided general information about FPL products specifically to emphasize the impact employees have in saving lives and/or improving the quality of life for patients and their families thus creating an environment of engaged employees and personal/company pride
Conducted departmental needs assessments which resulted in mandatory training for all managers/employees to enhance organizational effectiveness, knowledge of Federal/ State laws in order to avoid legal liability, create employee/manager accountability and consistency of company procedures
Provided coaching and consultation to senior management and team leaders to reach business goals Jo-Ann M Miller – MHRM, PHR, SHRM-CP
InfuScience Inc. - Gurnee, IL – HR CONTRACT POSITION Human Resources Project Manager/New Business Initiatives (Multistate-Six facilities) (10/2007-07/2008) Management of all day-to-day Human Resources functions.
Managed, trained, and developed six new Human Resources Generalist in multiple states on company procedures, legal compliance, and human resources transactional processes for 500+ employees
Provided strategic HR counsel to business leadership in the areas of workforce planning and development, organizational development and performance, rewards and recognition, staffing, change management, employment practices, employee relations, and interpretation of human resources policies and compliance
• Developed and implemented new requisition procedures to accelerate approval processes
• Restructured the Human Resources Department to meet Federal/State compliance and Corporate guidelines
• Implemented new technical processes/procedures for HR efficiency Eagle Test Systems –Buffalo Grove, IL Manufacturer of semiconductors (10/2006-08/2007) Human Resources Manager
Management of all day-to-day Human Resources functions.
Provided strategic HR counsel to business leadership regarding workforce planning and development, organizational development and performance, rewards and recognition, staffing, change management, employment practices, employee relations, and interpretation of human resources policies and compliance Aramark Corporation - Downers Grove, IL Health Care Support Services Human Resources Unit Manager at Glenbrook Hospital-Glenview, IL (03/2004 - 08/2006) Management of all day-to-day Human Resources functions.
• Lead change management procedures during conversion (acquisition) of hospital employees to Aramark employees. Highly engaged in culture transformation and communications to new employees
• Provided Human Resources support for all Hospital Food Services, Environmental Services, and Clinical Engineering
(Unionized), Facility Services, and Patient/Central Transport (Non-Unionized)
• Involved in Union Avoidance efforts for other support services departments
• Ensured JHACO & safety compliance for Aramark hospital employees W.W. Grainger – Lake Forest, IL (04/1995-02/2004) Industrial Commercial Supply Corporation Senior Human Resources Employee Service Center Coordinator (08/2000 - 02/2004)
Primary Senior HR Generalist for three US Regional Human Resources Directors covering 3000+ employees in multiple US regions, including Spanish speaking areas
Member of the Resolution Task Force as a HR Analyst for departmental process improvement Inside Sales Representative - Niles, IL (03/1997 -0 8/2000) Sr. Customer Service Sales Representative - Ft. Lauderdale, FL (04/1995 -0 3/1997) EDUCATION
SHRM-CP (2015) Human Resources Certification Institute PHR (Professional of Human Resources) Certification (July 2009) Master’s Degree - Human Resources Management (June 2008) Keller Graduate School of Management Lincolnshire-Gurnee, IL
Bachelor’s Degree - Specialty in Human Resources (February 2001) Roosevelt University, Schaumburg, IL Trained in Behavioral Based Interviewing with Development Dimensions International (DDI) SKILLS AND AFFILLIATIONS
Languages: English / Spanish (fluent)
Computer Skills: Oracle, SAP-HR, ADP-Payroll (E-Time), Success Factors, Outlook, Microsoft Office Member of Society of Human Resources & Northern Illinois Society of Human Resources
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