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Account Rep, Community Outreach, Customer Service Specialist

Arlington Heights, Illinois, United States
October 28, 2016

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Wendy Stanton

**** **** ***. • Wilmette, IL *****224-***-**** •

Career Objective

To secure a long term position as a customer service specialist that would enable me to utilize my research and analytical skills while drawing on my extensive experience in client care and inside sales

Highlights of Qualifications and Accomplishments:

Over 20 years of experience working in fast-paced environment, handling difficult clients, and multitasking.

Exemplary research and creative problem solving skills using a variety of media, both in volunteer and business-related ventures.

Experienced with Microsoft Office and Outlook, Internet, AS400, Multimate, Dataease, Act System and

Currently dedicating 30 plus hours per week as a Volunteer Community Liaison helping people in need on the North shore of Chicago. Working closely with New Trier Township Social Service Agency,the Salvation Army, Wilmette Family Services, Catholic Charities, Interfaith Housing, and organizations for the elderly and invalid.

Sales Skills:

Account Acquisition & Retention

Territory Management and Customer support

Lead Qualification & Generation

Business-to-Business & Business-to-Consumer Sales

Cold Calling & Telephone Sales

Work History

Symphony On The Street Corner 2010-2016

Artist Manager/ Consultant/ Special Events/ Donor Relations

Making detailed project reports with minute details to be shown to the fund raisers

Researching on the institutes and agencies that are interested in funding the cause

Comparing the projects of the two organization working in the same field

Managing professional relations with fund managers of various institutions

Handled issues regarding artists and entertainers by managing client contracts, business matters and career development and growth

Responsible for coordinating with artist manager in various activities including handling fan mail, requests for personal appearances and telephone inquiries

Assisted in new talent auditions process

Apply appropriate methods in management for artists' success

Present solid plans and strategies to artists to ensure accelerated growth in artists' career

Exploit your strategic document to help you to success in the artist management field

Increased chances of success of artists by preparing inventive, ethical tactical plans.

Veolia Corporation 2007~2009

Inside Sales/ Commercial Broker/ Customer Service Specialist

Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.

Responsible for quick capture and processing of internet sales leads.

Personally Responsible for contacting, developing and securing four new clients resulting in substantial company profits due to nationwide contracts

Provided support for Commercial Accounts, Outside Sales Team & Customer Service Department

Research & development of new Clients & Accounts via Cold calls, mailings, promotions and internet.

Associated with present clients using company services to create strong relationships and carry out growth in business from these accounts.

Increased productivity by helping to move prospect information found in email, on web-site s and other places in to where they require it for quick follow up.

Study and recommend alternatives to clients

Malcolite Corporation 2006

Inside Sales/Customer Service Representative

Established and maintained customer relationships

Exercised personal initiative to regain 4 major accounts in addition to signing on 10 new accounts which directly increased the company’s overall sales

Involved in entire processing of orders ensuring its proper completion to customer satisfaction

Generated turn around quotes within 1 hour and guaranteed 10-14 day lead times

Responsible for company’s mailings and marketing

Made 40-60 phone calls per day including both cold calling and account maintenance

Culligan International 2004

International/Third Party Customer Service/Account Representative

Acted as the customer service liaison between inside sales representatives, corporate headquarters and served as the sole representative to international clients

Provided support for national accounts, inside sales and shared services departments

Entered and maintained orders via phone, fax and email utilizing the AS400 System

American Stores (OSCO) 1984~2000

Scan Coordinator, Customer Service, Manager, Service

Managed 30 hourly employees including scheduling of shifts

Responsible for payroll, opened and closed store

Ran service desk handling all customer inquiries, complaints, refunds, and exchanges

Received 3 Customer Service Excellence awards, which are given based off of highly positive customer surveys

Supervised all ordering, shipping and receiving of inventory

PagePro Marketing 1996~2003

Account Supervisor

Oversaw all activity regarding client accounts, coordinated all communications between corporate clients and customers, and responsible for arranging all travel arrangements for customers

Handled accounts payable, invoices, bookkeeping duties


Oakton Community College - Introduction to Computers

Oakton Community College - Telemarketing Customer Service Course

OSCO In-house training on scan system

OSCO In house training for supervisors

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