Wendy Stanton
**** **** ***. • Wilmette, IL ***** • 224-***-**** • acxacf@r.postjobfree.com
Career Objective
To secure a long term position as a customer service specialist that would enable me to utilize my research and analytical skills while drawing on my extensive experience in client care and inside sales
Highlights of Qualifications and Accomplishments:
Over 20 years of experience working in fast-paced environment, handling difficult clients, and multitasking.
Exemplary research and creative problem solving skills using a variety of media, both in volunteer and business-related ventures.
Experienced with Microsoft Office and Outlook, Internet, AS400, Multimate, Dataease, Act System and SalesForce.com
Currently dedicating 30 plus hours per week as a Volunteer Community Liaison helping people in need on the North shore of Chicago. Working closely with New Trier Township Social Service Agency,the Salvation Army, Wilmette Family Services, Catholic Charities, Interfaith Housing, WorkForce.net and organizations for the elderly and invalid.
Sales Skills:
Account Acquisition & Retention
Territory Management and Customer support
Lead Qualification & Generation
Business-to-Business & Business-to-Consumer Sales
Cold Calling & Telephone Sales
Work History
Symphony On The Street Corner 2010-2016
Artist Manager/ Consultant/ Special Events/ Donor Relations
Making detailed project reports with minute details to be shown to the fund raisers
Researching on the institutes and agencies that are interested in funding the cause
Comparing the projects of the two organization working in the same field
Managing professional relations with fund managers of various institutions
Handled issues regarding artists and entertainers by managing client contracts, business matters and career development and growth
Responsible for coordinating with artist manager in various activities including handling fan mail, requests for personal appearances and telephone inquiries
Assisted in new talent auditions process
Apply appropriate methods in management for artists' success
Present solid plans and strategies to artists to ensure accelerated growth in artists' career
Exploit your strategic document to help you to success in the artist management field
Increased chances of success of artists by preparing inventive, ethical tactical plans.
Veolia Corporation 2007~2009
Inside Sales/ Commercial Broker/ Customer Service Specialist
Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.
Responsible for quick capture and processing of internet sales leads.
Personally Responsible for contacting, developing and securing four new clients resulting in substantial company profits due to nationwide contracts
Provided support for Commercial Accounts, Outside Sales Team & Customer Service Department
Research & development of new Clients & Accounts via Cold calls, mailings, promotions and internet.
Associated with present clients using company services to create strong relationships and carry out growth in business from these accounts.
Increased productivity by helping to move prospect information found in email, on web-site s and other places in to where they require it for quick follow up.
Study and recommend alternatives to clients
Malcolite Corporation 2006
Inside Sales/Customer Service Representative
Established and maintained customer relationships
Exercised personal initiative to regain 4 major accounts in addition to signing on 10 new accounts which directly increased the company’s overall sales
Involved in entire processing of orders ensuring its proper completion to customer satisfaction
Generated turn around quotes within 1 hour and guaranteed 10-14 day lead times
Responsible for company’s mailings and marketing
Made 40-60 phone calls per day including both cold calling and account maintenance
Culligan International 2004
International/Third Party Customer Service/Account Representative
Acted as the customer service liaison between inside sales representatives, corporate headquarters and served as the sole representative to international clients
Provided support for national accounts, inside sales and shared services departments
Entered and maintained orders via phone, fax and email utilizing the AS400 System
American Stores (OSCO) 1984~2000
Scan Coordinator, Customer Service, Manager, Service
Managed 30 hourly employees including scheduling of shifts
Responsible for payroll, opened and closed store
Ran service desk handling all customer inquiries, complaints, refunds, and exchanges
Received 3 Customer Service Excellence awards, which are given based off of highly positive customer surveys
Supervised all ordering, shipping and receiving of inventory
PagePro Marketing 1996~2003
Account Supervisor
Oversaw all activity regarding client accounts, coordinated all communications between corporate clients and customers, and responsible for arranging all travel arrangements for customers
Handled accounts payable, invoices, bookkeeping duties
Education
Oakton Community College - Introduction to Computers
Oakton Community College - Telemarketing Customer Service Course
OSCO In-house training on scan system
OSCO In house training for supervisors