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Customer Service Services

Columbia, South Carolina, United States
12.00 hourly
October 28, 2016

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Bridget Ross-Williams

*** ******** **** *******, ** 29061 803-***-****


Customer Services Representative with over nineteen years’ experience with Time Warner Cable. Highly motivated team player that enjoys working with internal and external customers to successfully meet the customer’s need and to provide an excellent customer services experience. Able to work in a team environment to accurately administer and process payments and billing information.

Summary of Qualifications

Experience in Front Counter Sales (Cable), Accounts Receivable, Billing, Equipment research, Bad debts, and Collections. Strong work ethic, Knowledge in CSG, ICOMS and People soft. Proficient in Excel.




Time Warner Cable, West Columbia, SC 2/1997 to 6/2016

Payment services representative: perform routine clerical duties to help maintain effective and efficient office operations. Performs general clerical functions, entering data into the computer establishing files, typing, copying and filing documents, faxing, processing various payments, invoicing, processing mail, and answering the telephone and relaying the messages to different departments.

Front Counter Rep: work face to face with customers to fulfill their needs including setting up and scheduling services for cable. Able to demonstrate the ability to work well in high pressure situations. Post payments involving different methods of payments. Able to discuss customer billing and successfully address any concerns related to their cable services. Able to balance cash drawer at the end of each shift.

Customer Support Operations: served as a primary contact for our National Accounts regarding NSF’s, Wachovia Total (credit cards rejects) invoicing the accounts to reduce over payments. Investigate and resolved an array of customer complaints and inquiries Process customer payments via mail. Reviewed, audited and processed customer refunds, bank drafts, lost equipment, bad debts and NSF’s inquiries. Cross trained employees to serve as backup and to meet company goals. Successfully handle credit cards, and check depository security issues.

Reference upon request

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